Application Analyst

About the ClientOur client is seeking an Application Analyst to support the pilot and phased rollout of a newly implemented POS system for across approximately 100+ West Coast retail stores.About the RoleThis is a hands-on technical support role focused on POS issue triage, troubleshooting, root cause analysis, and rollout stabilization. The environment has limited documentation, so the ideal candidate must be comfortable investigating logs, diagnosing application and hardware issues, and partnering closely with store operations, field support, and internal technical teams.ResponsibilitiesSupport the pilot and phased rollout of a new POS system across 100+ retail storesTriage POS incidents and operational issues during rollout wavesAnalyze application and system logs to determine root causeTroubleshoot POS software, hardware, and peripheral integration issuesPartner with store teams, internal support teams, field teams, and operationsProvide stabilization support during rollout phasesDocument recurring issues, findings, and resolution stepsParticipate in an on-call rotation approximately 1 week every 4 weeksQualificationsThe ideal candidate has 3–7+ years of experience supporting retail POS systems or similar application environments. They should be technically strong, comfortable working onsite, able to troubleshoot independently, and experienced supporting fast-moving retail technology rollouts. This person does not need to be a developer, but they should understand Java-based applications well enough to analyze logs, identify application issues, and work with technical teams on resolution.Required SkillsRetail POS system supportAdvanced troubleshooting, triage, and root cause analysisPOS application and hardware supportStore-level or multi-site retail rollout supportOn-premise application environmentsLog analysis with limited documentationJava-based applicationsPOS hardware such as terminals, scanners, printers, and peripheralsHigh-urgency production support environmentsPreferred SkillsToshiba POS experience or similar retail platform experienceMulti-store retail rollout experienceSpecialty retail support experience, especially jewelry or similar environmentsExperience working directly with operations and field support teamsWant to apply directly? Click here → https://gentissolutions.com/jobs/application-analyst-ii-pos-operations-3605949