{"schemaVersion":"jobsearcher.job.v1","id":"2df8a9f47124e2c42a243226","url":"https://jobsearcher.com/jobs/2df8a9f47124e2c42a243226","canonicalUrl":"https://jobsearcher.com/jobs/2df8a9f47124e2c42a243226","title":"Program Supervisor-VB530501","description":"JOB SUMMARY:\n\nUnder the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program. The Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week.\n\nESSENTIAL JOB FUNCTIONS:\n\nProvides Clinical Oversight to Case Management Staff:\n\nOversee intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified.\nSupervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs.\nSupervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language\nSupervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate.\nAssures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided.\nSupervises the counseling and exit planning provided by case managers and ensures that appropriate discharge planning is provided.\nSupervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies.\nImmediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies.\nRegularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities.\n\nDirect and Supervise Personnel:\n\nEnsures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff.\nEstablishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department.\nResponsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed.\nHolds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment.\nEnsures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims.\nMonitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).\nMonitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.\nProvides oversight in the area of administrative record keeping, billing, and maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.\n\nMaintains Property Accountability:\n\nMaintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged.\nAuthorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.\n\nProvides Quality Assurance Oversight:\n\nEnsures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients.\nResponsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.\nCoordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits.\nDevelops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.\nProvides oversight in submission of timely, accurate and complete statistical data.\n\nAssures Fiscal Control and Accountability:\n\nExercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns.\nApproves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval.\nEnsures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures.\nMonitors enrollment, entitlements, and collections to maximize revenue. Maintains enrollment at expected levels.\n\nFosters Community Relations:\n\nPromotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness.\nEducates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.\nCooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development.\n\nADDITIONAL TASKS:\n\nMay be involved in hosting visitors from community, regulatory offices, and/or other agencies.\nMay be chairperson or member of an agency or division committee(s).\nPerforms other job-related duties as assigned.\n\nESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:\n\nCommitted to the active promotion of ICL values and goals.\nAbility to become proficient with EHR software.\nKnowledge of Medicare, Medicaid and Managed Care guidelines.\nAbility to establish effective working relationships with a variety of people at all levels of the organization.\nKnowledge of office and secretarial practices and procedures.\nKnowledge of proper grammatical usage, punctuation and spelling.\nKnowledge of agency policies and program policies, procedures and functions.\nAbility to use office equipment (e.g. computer, fax, copy machine, scanner, etc.).\nAbility to organize office operations.\nAbility to produce letters, tables, documents, etc., using an alphanumeric keyboard.\nAbility to design and maintain filing systems.\nAbility to resign forms for the collection of information.\nAbility to determine priorities.\nAbility to maintain program accounts.\nAbility to interact with consumers in a respectful and professional manner.\nKnowledge of agency procedures, formats and guidelines for the receipt, processing and distribution of correspondence, forms, memoranda, documents and other material.\nAbility to use and maintain office equipment and systems.\nAbility to manipulate an alphanumeric keyboard (computer and typewriter) to produce documents, such as letters, memos, reports, charts and forms, with a high degree of accuracy and within required time frames.\nAbility to format, use and prepare forms, charts, tabular listings and other documents.\nAbility to organize materials to establish and maintain electronic and hard-copy files.\nAbility to understand and use basic office reference material, such as equipment manuals, procedure manuals and dictionaries.\nAbility to proofread and correct errors.\nAbility to communicate basic information clearly and politely by telephone or in person.\nAbility to report for work as scheduled on a consistent basis.\nAbility to understand and adhere to internal and external laws, rules and policies.\nAbility to relate to all levels of staff in the organization and to consumers in a respectful, businesslike manner.\n\nQUALIFICATIONS AND EXPERIENCE:\n\nBachelor’s degree in a human services field, plus a minimum of three years’ year experience in providing case management services to individuals with mental illness. Supervisory or managerial experience for a mental health program desirable.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Icl","rawCompany":"icl","city":"Bronx","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-22T14:38:17.431Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"21-1023.00","title":"Mental Health and Substance Abuse Social Workers","slug":"mental-health-and-substance-abuse-social-workers"}],"industries":[{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"623220","title":"Residential Mental Health and Substance Abuse Facilities","slug":"residential-mental-health-and-substance-abuse-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Supervisor-VB530501","description":"JOB SUMMARY:\n\nUnder the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program. The Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week.\n\nESSENTIAL JOB FUNCTIONS:\n\nProvides Clinical Oversight to Case Management Staff:\n\nOversee intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified.\nSupervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs.\nSupervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language\nSupervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate.\nAssures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided.\nSupervises the counseling and exit planning provided by case managers and ensures that appropriate discharge planning is provided.\nSupervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies.\nImmediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies.\nRegularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities.\n\nDirect and Supervise Personnel:\n\nEnsures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff.\nEstablishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department.\nResponsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed.\nHolds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment.\nEnsures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims.\nMonitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).\nMonitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.\nProvides oversight in the area of administrative record keeping, billing, and maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.\n\nMaintains Property Accountability:\n\nMaintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged.\nAuthorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.\n\nProvides Quality Assurance Oversight:\n\nEnsures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients.\nResponsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.\nCoordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits.\nDevelops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.\nProvides oversight in submission of timely, accurate and complete statistical data.\n\nAssures Fiscal Control and Accountability:\n\nExercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns.\nApproves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval.\nEnsures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures.\nMonitors enrollment, entitlements, and collections to maximize revenue. Maintains enrollment at expected levels.\n\nFosters Community Relations:\n\nPromotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness.\nEducates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.\nCooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development.\n\nADDITIONAL TASKS:\n\nMay be involved in hosting visitors from community, regulatory offices, and/or other agencies.\nMay be chairperson or member of an agency or division committee(s).\nPerforms other job-related duties as assigned.\n\nESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:\n\nCommitted to the active promotion of ICL values and goals.\nAbility to become proficient with EHR software.\nKnowledge of Medicare, Medicaid and Managed Care guidelines.\nAbility to establish effective working relationships with a variety of people at all levels of the organization.\nKnowledge of office and secretarial practices and procedures.\nKnowledge of proper grammatical usage, punctuation and spelling.\nKnowledge of agency policies and program policies, procedures and functions.\nAbility to use office equipment (e.g. computer, fax, copy machine, scanner, etc.).\nAbility to organize office operations.\nAbility to produce letters, tables, documents, etc., using an alphanumeric keyboard.\nAbility to design and maintain filing systems.\nAbility to resign forms for the collection of information.\nAbility to determine priorities.\nAbility to maintain program accounts.\nAbility to interact with consumers in a respectful and professional manner.\nKnowledge of agency procedures, formats and guidelines for the receipt, processing and distribution of correspondence, forms, memoranda, documents and other material.\nAbility to use and maintain office equipment and systems.\nAbility to manipulate an alphanumeric keyboard (computer and typewriter) to produce documents, such as letters, memos, reports, charts and forms, with a high degree of accuracy and within required time frames.\nAbility to format, use and prepare forms, charts, tabular listings and other documents.\nAbility to organize materials to establish and maintain electronic and hard-copy files.\nAbility to understand and use basic office reference material, such as equipment manuals, procedure manuals and dictionaries.\nAbility to proofread and correct errors.\nAbility to communicate basic information clearly and politely by telephone or in person.\nAbility to report for work as scheduled on a consistent basis.\nAbility to understand and adhere to internal and external laws, rules and policies.\nAbility to relate to all levels of staff in the organization and to consumers in a respectful, businesslike manner.\n\nQUALIFICATIONS AND EXPERIENCE:\n\nBachelor’s degree in a human services field, plus a minimum of three years’ year experience in providing case management services to individuals with mental illness. Supervisory or managerial experience for a mental health program desirable.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-22T14:38:17.431Z","dateModified":"2026-08-22T14:38:17.431Z","hiringOrganization":{"@type":"Organization","name":"Icl","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bronx","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2df8a9f47124e2c42a243226"},"url":"https://jobsearcher.com/jobs/2df8a9f47124e2c42a243226"}}