{"schemaVersion":"jobsearcher.job.v1","id":"2dee50f3a045eff3160c3e75","url":"https://jobsearcher.com/jobs/2dee50f3a045eff3160c3e75","canonicalUrl":"https://jobsearcher.com/jobs/2dee50f3a045eff3160c3e75","title":"Technical Support Engineer- Quickcharge","description":"Title: Technical Support Engineer-QuickCharge\nLocation: Albany, NY Office or Fully remote within the US\nTransact+CBORD is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education and health institutions to simplify the student experience across the full spectrum of student life.\nTo learn more about our products, please visit our website located here:\nTransact+CBORD | One Connected Experience (Transact+CBORDcampus.com) (https://www.transactcampus.com/)\nWe are currently searching for qualified candidates for Technical Support Engineer-QuickCharge. Please see the details for the position below.\nWho we are:\nTransact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.\nWhy join our team?\nWe strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.\nOur success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.\nKey Responsibilities:\nReceives and records incident related information using a variety of tools, techniques and procedures.\nConducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.\nUses judgment within defined practices and procedures.\nUses knowledge and skills to address customers' needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.\nTroubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows\nServer analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.\nMaintains customer relationships by handling their questions and concerns with speed and professionalism.\nEstablishes priorities and communicates effectively with clients.\nOvercomes constraints to resolve client issues and meet established deadlines.\nActively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.\nCommunicate with product teams on customer feedback and help develop longer-term improvement options.\nActing as primary contact for assigned clients with respect to product company performance and operational processes.\nWhat you will bring:\nAble to work in a high-energy, fast-paced environment where change is the order of the day.\nAbility to troubleshoot using skills related to software functionality / hardware configuration, and technical issues.\nComfortable troubleshooting technical issues via phone/email/ticketing/chat.\nStrong analytical, problem solving and interpersonal skills.\nExcellent written and verbal communication skills with ability to explain technical concepts to non-technical users\nAnalytical, methodical, detail-oriented individual.\nStrong desire and passion for learning new technologies, investigating technical problems and helping customers.\nDemonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.\nPractical experience in Information Technology, Engineering, or related technical field\n2-4 years of technical support or software troubleshooting experience\nExperience with SQL databases and basic query writing\nFamiliarity with Windows and/or Linux server environments\nUnderstanding of web technologies (HTTP/HTTPS, APIs, web browsers)\nCustomer service orientation with patience and empathy\nAbility to work independently and manage multiple cases simultaneously\nWillingness to learn new technologies and adapt to changing environments\nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.\nYour personal information will be handled in accordance with Illumia's Candidate Privacy Notice (https://illumiatech.com/legal/employment-candidate-privacy-notice)\nTransact+CBORD Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.\nFor more information on other job opportunities and our amazing culture, check us out HERE (https://www.transactcampus.com/company/careers-and-culture).","company":"Transact Campus","rawCompany":"transact campus","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:54:55.076Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer- Quickcharge","description":"Title: Technical Support Engineer-QuickCharge\nLocation: Albany, NY Office or Fully remote within the US\nTransact+CBORD is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students' lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education and health institutions to simplify the student experience across the full spectrum of student life.\nTo learn more about our products, please visit our website located here:\nTransact+CBORD | One Connected Experience (Transact+CBORDcampus.com) (https://www.transactcampus.com/)\nWe are currently searching for qualified candidates for Technical Support Engineer-QuickCharge. Please see the details for the position below.\nWho we are:\nTransact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide. Be a part of this exciting new partnership, committed to transforming organizations and improving the lives of people doing mission-critical work.\nWhy join our team?\nWe strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.\nOur success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.\nKey Responsibilities:\nReceives and records incident related information using a variety of tools, techniques and procedures.\nConducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.\nUses judgment within defined practices and procedures.\nUses knowledge and skills to address customers' needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.\nTroubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows\nServer analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.\nMaintains customer relationships by handling their questions and concerns with speed and professionalism.\nEstablishes priorities and communicates effectively with clients.\nOvercomes constraints to resolve client issues and meet established deadlines.\nActively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.\nCommunicate with product teams on customer feedback and help develop longer-term improvement options.\nActing as primary contact for assigned clients with respect to product company performance and operational processes.\nWhat you will bring:\nAble to work in a high-energy, fast-paced environment where change is the order of the day.\nAbility to troubleshoot using skills related to software functionality / hardware configuration, and technical issues.\nComfortable troubleshooting technical issues via phone/email/ticketing/chat.\nStrong analytical, problem solving and interpersonal skills.\nExcellent written and verbal communication skills with ability to explain technical concepts to non-technical users\nAnalytical, methodical, detail-oriented individual.\nStrong desire and passion for learning new technologies, investigating technical problems and helping customers.\nDemonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement.\nPractical experience in Information Technology, Engineering, or related technical field\n2-4 years of technical support or software troubleshooting experience\nExperience with SQL databases and basic query writing\nFamiliarity with Windows and/or Linux server environments\nUnderstanding of web technologies (HTTP/HTTPS, APIs, web browsers)\nCustomer service orientation with patience and empathy\nAbility to work independently and manage multiple cases simultaneously\nWillingness to learn new technologies and adapt to changing environments\nBase salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.\nYour personal information will be handled in accordance with Illumia's Candidate Privacy Notice (https://illumiatech.com/legal/employment-candidate-privacy-notice)\nTransact+CBORD Campus Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.\nFor more information on other job opportunities and our amazing culture, check us out HERE (https://www.transactcampus.com/company/careers-and-culture).","datePosted":"2026-08-09T14:54:55.076Z","dateModified":"2026-08-09T14:54:55.076Z","hiringOrganization":{"@type":"Organization","name":"Transact Campus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2dee50f3a045eff3160c3e75"},"url":"https://jobsearcher.com/jobs/2dee50f3a045eff3160c3e75"}}