{"schemaVersion":"jobsearcher.job.v1","id":"2de099314d3f715fa76f2c20","url":"https://jobsearcher.com/jobs/2de099314d3f715fa76f2c20","canonicalUrl":"https://jobsearcher.com/jobs/2de099314d3f715fa76f2c20","title":"Technical Support Representative","description":"POSITION OVERVIEW\r\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\r\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\r\nAre you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.\r\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\r\nPOSITION RESPONSIBILITIES\r\nKey Responsibilities\r\nProvide first-level technical support via phone, chat, or email.\r\nTroubleshoot hardware, software, and connectivity issues.\r\nGuide customers through step-by-step solutions.\r\nDocument all technical issues and resolutions in the system.\r\nEscalate unresolved issues to higher-level support teams.\r\nStay updated on product knowledge and technical procedures.\r\nMaintain high customer satisfaction through effective communication.\r\nCANDIDATE QUALIFICATIONS\r\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\r\nAll positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:\r\nMust be 18 years or older.\r\nHigh school diploma or GED required.\r\nFluent in English and Spanish.\r\nBasic understanding of computer systems and troubleshooting.\r\nStrong analytical and problem-solving skills.\r\nExcellent communication and customer service abilities.\r\nPrevious tech support or IT helpdesk experience is a plus.\r\nCOMPENSATION DETAILS\r\nWhat You Can Expect from MCI\r\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\r\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\r\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\r\nRetirement Savings: Secure your future with retirement savings programs, where available.\r\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\r\nLife Insurance: Access life insurance options to safeguard your loved ones.\r\nSupplemental Insurance: Accident and critical illness insurance.\r\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\r\nPaid Training: Learn new skills while earning a paycheck.\r\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\r\nCasual Dress Code: Be comfortable while you work.\r\nPHYSICAL REQUIREMENTS\r\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\r\nCONDITIONS OF EMPLOYMENT\r\nAll MCI Locations\r\nMust be authorized to work in the country where the job is based.\r\nSubject to the program and location of the position\r\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\r\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\r\nEQUAL OPPORTUNITY EMPLOYER\r\nAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.\r\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.\r\nMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.\r\nREASONABLE ACCOMMODATION\r\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\r\nDISCLAIMER\r\nThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.\r\nThe employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.\r\nJ-18808-Ljbffr","company":"Valor Intelligent Processing","rawCompany":"valor intelligent processing","city":"Tampa","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:04.208Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"POSITION OVERVIEW\r\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\r\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\r\nAre you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues.\r\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\r\nPOSITION RESPONSIBILITIES\r\nKey Responsibilities\r\nProvide first-level technical support via phone, chat, or email.\r\nTroubleshoot hardware, software, and connectivity issues.\r\nGuide customers through step-by-step solutions.\r\nDocument all technical issues and resolutions in the system.\r\nEscalate unresolved issues to higher-level support teams.\r\nStay updated on product knowledge and technical procedures.\r\nMaintain high customer satisfaction through effective communication.\r\nCANDIDATE QUALIFICATIONS\r\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\r\nAll positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:\r\nMust be 18 years or older.\r\nHigh school diploma or GED required.\r\nFluent in English and Spanish.\r\nBasic understanding of computer systems and troubleshooting.\r\nStrong analytical and problem-solving skills.\r\nExcellent communication and customer service abilities.\r\nPrevious tech support or IT helpdesk experience is a plus.\r\nCOMPENSATION DETAILS\r\nWhat You Can Expect from MCI\r\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\r\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\r\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\r\nRetirement Savings: Secure your future with retirement savings programs, where available.\r\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\r\nLife Insurance: Access life insurance options to safeguard your loved ones.\r\nSupplemental Insurance: Accident and critical illness insurance.\r\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\r\nPaid Training: Learn new skills while earning a paycheck.\r\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\r\nCasual Dress Code: Be comfortable while you work.\r\nPHYSICAL REQUIREMENTS\r\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\r\nCONDITIONS OF EMPLOYMENT\r\nAll MCI Locations\r\nMust be authorized to work in the country where the job is based.\r\nSubject to the program and location of the position\r\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\r\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\r\nEQUAL OPPORTUNITY EMPLOYER\r\nAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.\r\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.\r\nMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.\r\nREASONABLE ACCOMMODATION\r\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\r\nDISCLAIMER\r\nThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.\r\nThe employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:04.208Z","dateModified":"2026-08-08T01:30:04.208Z","hiringOrganization":{"@type":"Organization","name":"Valor Intelligent Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tampa","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2de099314d3f715fa76f2c20"},"url":"https://jobsearcher.com/jobs/2de099314d3f715fa76f2c20"}}