{"schemaVersion":"jobsearcher.job.v1","id":"2dbd1b3f994748ff7cd9245e","url":"https://jobsearcher.com/jobs/2dbd1b3f994748ff7cd9245e","canonicalUrl":"https://jobsearcher.com/jobs/2dbd1b3f994748ff7cd9245e","title":"Front Desk Agent","description":"Are you a people person? Do you like to greet people with a smile? Are you detail oriented and able to multi-task? Are you able to listen carefully and with empathy? Are you quick on your feet? All of these are great characteristics for a Front Desk Associate/Guest Service Agent. Greet guests, assist with check in and check out, collect payments, answer telephone and email inquiries, learn to operate our reservations system software and prepare daily arrival and departure information to distribute to all departments. The Front Desk staff are like the conductors leading the orchestra of other resort departments to ensure that our guests have an experience which exceeds their expectations!\nLocation: Poland Spring Resort- 640 Maine St, Poland Maine 04274\nHours: Full-time and Part-time- typical shifts run 7am - 3pm or 3pm to 11pm\nCompensation: $16.50 to $18 an hour\nSeasonal Position: May/June through late October OR May/June through late August for students.\nStart date: Early May through Mid-June\nBenefits: Free golf!! Use of resort activities and amenities, earned time off and 401k after 120 days.\nExperience: Previous experience working in hospitality preferred, but not required. Outgoing personality, strong listening, communication and computer skills strongly preferred. You will work as part of a small team behind our front desk, learning and being exposed to many aspects of running a large seasonal resort. If you are studying hospitality, or have an interest in the field, this can be a great learning opportunity. Varied shifts, both day (7:30 to 3:30) and evening (3 to 11) are scheduled. Must have good computer skills including word, excel, and email. You will have the chance to develop great relationships with our guests.\n\nJOB SUMMMARY:\nFront Desk/Guest Service Associates are responsible for the critical first impression our guests have of our resort. Front Desk/Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.\n\nSUMMARY OF ESSENTIAL JOB FUNCTIONS:\n\nMaintain a neat and professional appearance.\nWelcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.\nRegister and orient arriving guests according to property standards.\nHelp guests with purchases from our gift shop.\nEntertainment tickets sales either over the phone or in person.\nBe knowledgeable about the property, its programs, amenities, and experiences.\nHave a working knowledge of properties phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.\nBe knowledgeable of your role in the property's reservations process.\nServe as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.\nContinually build rapport with property guests. Engage guests in conversation at the desk and when you encounter them around the property. Actively listen to and respond positively to guest questions, concerns, and requests. Anticipate guest service needs. Proactively approach guests needing service or assistance.\nManage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem.\nWork with colleagues to ensure that guest's needs are continually met. Maintain an efficient and effective flow of information with guests and all internal departments. Record any special guest needs reported, making notes for future visits according to property specifications.\nProcess guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.\nThank guests with genuine appreciation and bid them a fond farewell at departure.\nBe responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.\nBe knowledgeable of property specific safety and security procedures.\nDeliver messages, faxes, packages to guests in a timely manner.\nPerform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.\nLabel all lost and found items according to property procedures.\nKnow who to notify in case of broken equipment or unsafe/unsanitary conditions.\nManually handle/lift/carry product up to 50 pounds between knee and shoulders.\nMust have bilateral fine manipulation of both hands which may be repetitive for entire shift.\nMay be vertically mobile for entire shift.\nProtect the assets of this property\nMINIMUM REQUIREMENTS:\n\nMust be eligible to work in the United States of America.\nMust be at least 17 years of age.\nAbility to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy.\nAbility to work as a part of a team.\nAbility to understand verbal and written directions, as well as workplace safety signage.\nActive listening and observation skills.\nAbility to work under pressure and deal with deadlines and stressful situations.","company":"Imageinc","rawCompany":"imageinc","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-04-22T19:27:10.615Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-6012.00","title":"Concierges","slug":"concierges"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Agent","description":"Are you a people person? Do you like to greet people with a smile? Are you detail oriented and able to multi-task? Are you able to listen carefully and with empathy? Are you quick on your feet? All of these are great characteristics for a Front Desk Associate/Guest Service Agent. Greet guests, assist with check in and check out, collect payments, answer telephone and email inquiries, learn to operate our reservations system software and prepare daily arrival and departure information to distribute to all departments. The Front Desk staff are like the conductors leading the orchestra of other resort departments to ensure that our guests have an experience which exceeds their expectations!\nLocation: Poland Spring Resort- 640 Maine St, Poland Maine 04274\nHours: Full-time and Part-time- typical shifts run 7am - 3pm or 3pm to 11pm\nCompensation: $16.50 to $18 an hour\nSeasonal Position: May/June through late October OR May/June through late August for students.\nStart date: Early May through Mid-June\nBenefits: Free golf!! Use of resort activities and amenities, earned time off and 401k after 120 days.\nExperience: Previous experience working in hospitality preferred, but not required. Outgoing personality, strong listening, communication and computer skills strongly preferred. You will work as part of a small team behind our front desk, learning and being exposed to many aspects of running a large seasonal resort. If you are studying hospitality, or have an interest in the field, this can be a great learning opportunity. Varied shifts, both day (7:30 to 3:30) and evening (3 to 11) are scheduled. Must have good computer skills including word, excel, and email. You will have the chance to develop great relationships with our guests.\n\nJOB SUMMMARY:\nFront Desk/Guest Service Associates are responsible for the critical first impression our guests have of our resort. Front Desk/Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.\n\nSUMMARY OF ESSENTIAL JOB FUNCTIONS:\n\nMaintain a neat and professional appearance.\nWelcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.\nRegister and orient arriving guests according to property standards.\nHelp guests with purchases from our gift shop.\nEntertainment tickets sales either over the phone or in person.\nBe knowledgeable about the property, its programs, amenities, and experiences.\nHave a working knowledge of properties phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed.\nBe knowledgeable of your role in the property's reservations process.\nServe as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions.\nContinually build rapport with property guests. Engage guests in conversation at the desk and when you encounter them around the property. Actively listen to and respond positively to guest questions, concerns, and requests. Anticipate guest service needs. Proactively approach guests needing service or assistance.\nManage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem.\nWork with colleagues to ensure that guest's needs are continually met. Maintain an efficient and effective flow of information with guests and all internal departments. Record any special guest needs reported, making notes for future visits according to property specifications.\nProcess guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.\nThank guests with genuine appreciation and bid them a fond farewell at departure.\nBe responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.\nBe knowledgeable of property specific safety and security procedures.\nDeliver messages, faxes, packages to guests in a timely manner.\nPerform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications.\nLabel all lost and found items according to property procedures.\nKnow who to notify in case of broken equipment or unsafe/unsanitary conditions.\nManually handle/lift/carry product up to 50 pounds between knee and shoulders.\nMust have bilateral fine manipulation of both hands which may be repetitive for entire shift.\nMay be vertically mobile for entire shift.\nProtect the assets of this property\nMINIMUM REQUIREMENTS:\n\nMust be eligible to work in the United States of America.\nMust be at least 17 years of age.\nAbility to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy.\nAbility to work as a part of a team.\nAbility to understand verbal and written directions, as well as workplace safety signage.\nActive listening and observation skills.\nAbility to work under pressure and deal with deadlines and stressful situations.","datePosted":"2026-04-22T19:27:10.615Z","dateModified":"2026-04-22T19:27:10.615Z","hiringOrganization":{"@type":"Organization","name":"Imageinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2dbd1b3f994748ff7cd9245e"},"url":"https://jobsearcher.com/jobs/2dbd1b3f994748ff7cd9245e"}}