Operations Supervisor - Medicine Specialties - 139539

AMBUL CARE ADMSTN SUPV 2 (Operations Supervisor - Medicine Specialties)Payroll Title: AMBUL CARE ADMSTN SUPV 2Department: FAC PRAC MEDICINE SPECIALTIESPay Scale: $88,000 - $156,600 / YearWorksite: HillcrestAppointment Type: CareerAppointment Percent: 100%Union: UncoveredTotal Openings: 1Work Schedule: Days, 8-Hour Shifts, Monday-FridayDESCRIPTIONUnder the supervision of the Associate Director, the Supervisor is responsible for overseeing day-to-day clinic operations, workforce management, operational analytics, and process improvement initiatives within a complex ambulatory healthcare environment. This role provides direct supervision of operational staff while leading strategic, data-driven initiatives focused on improving patient access, operational efficiency, workflow optimization, staffing operations, and overall service performance.The Supervisor serves as an operational leader and subject matter expert responsible for monitoring key operational metrics, analyzing performance trends, and developing actionable recommendations that support organizational goals and high-quality patient-centered care delivery. The incumbent partners closely with operational leadership, providers, clinical teams, Human Resources, Information Services, and cross-functional stakeholders to implement operational improvements, optimize workflows, and support strategic initiatives across the division.Key responsibilities include oversight of daily staffing operations, workflow coordination, productivity management, attendance monitoring, timekeeping approval, vacation and leave request management, operational coverage planning, onboarding, staff training, and performance support. The Supervisor is responsible for ensuring operational continuity, maintaining compliance with institutional policies and regulatory standards, and promoting accountability, collaboration, and service excellence across the team.The role also has significant responsibility for operational reporting and analytics, including development and maintenance of dashboards, scorecards, and executive-level reports utilizing Epic SlicerDicer, Tableau, Reporting Workbench, Excel, and other business intelligence tools. The Supervisor monitors key performance indicators including access metrics, scheduling efficiency, staffing productivity, patient throughput, template utilization, no-show rates, and patient experience trends to support data-informed operational and strategic decision-making.In collaboration with leadership, the Supervisor leads and supports process improvement initiatives utilizing Lean methodologies, Six Sigma principles, workflow redesign strategies, root cause analysis, and change management techniques to improve operational performance, standardization, and efficiency. The incumbent assists with implementation and sustainment of departmental initiatives, operational projects, system enhancements, and organizational priorities while supporting a culture of continuous improvement and operational excellence.The ideal candidate will possess strong leadership, analytical, communication, and project management skills, with demonstrated experience in healthcare operations, workforce management, operational analytics, and performance improvement within a fast-paced ambulatory care environment. Advanced knowledge of Epic reporting functionality, healthcare operations, business intelligence platforms, and operational workflow optimization is highly desirable. PMP certification, Lean Six Sigma Black Belt certification, and advanced experience with Tableau and enterprise-level reporting tools are strongly preferred.MINIMUM QUALIFICATIONSBachelor's degree in business, healthcare administration or related area and / or equivalent combination of experience/training.Five (5) or more years of relevant experience.Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.SPECIAL CONDITIONSMust be able to work various hours and locations based on business needs.Employment is subject to a criminal background check and pre-employment physical.PAY TRANSPARENCY ACTAnnual Full Pay Range: $88,000 - $161,600 (will be prorated if the appointment percentage is less than 100%)Hourly Equivalent: $42.15 - $77.39Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).ADDITIONAL POLICIESIf employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.UC San Diego is a smoke and tobacco free environment. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.MISCONDUCT DISCLOSURE REQUIREMENTAs a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.EEO STATEMENTSThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-DiscriminationJ-18808-Ljbffr