Customer Service Representative/Admin Support

🚀 Now Hiring: Customer Service Representative100% ONSITE | Enfield, CT | No Remote WorkFor immediate consideration, please email your resume and interview availability to (sanmalik@astoncarter.com) ASAP today. I am conducting interviews this week and looking to hire immediately.Are you someone who loves helping people, thrives in a fast‑paced office, and wants to be part of a team where your voice truly matters? If you’re looking for a stable, full‑time, in‑person role with real growth potential—this is the opportunity for you.We’re actively hiring a Customer Service Representative to join our onsite team in Enfield, CT. This is a front‑line role at the heart of our daily operations, where you’ll make a real impact by assisting customers, solving problems, and keeping everything running smoothly.⚠️ This position is fully on-site. Remote or hybrid work is not available. If you enjoy working face‑to‑face with a team in a professional office setting, you’ll feel right at home here.🌟 What You’ll Be DoingAs a key member of our customer service team, you’ll be the friendly, professional voice our customers rely on:Handle high‑volume inbound calls with confidence, clarity, and professionalismAnswer customer questions about services, orders, invoices, and paymentsResearch and resolve issues using internal systems and toolsFollow up on unresolved inquiries to ensure nothing slips through the cracksInvestigate billing discrepancies and misapplied payments to maintain accurate accountsRoute calls to the appropriate departments when specialized support is neededAccurately document customer interactions, outcomes, and call detailsEnter customer orders and provide service recommendations with precisionSpot patterns or recurring issues and proactively alert supervisorsSuggest improvements to enhance customer experience and efficiencySupport and help train new team members as the department growsMaintain punctual, dependable attendance and adapt to evolving business needsRepresent the company with professionalism in every interaction✅ What We’re Looking ForYou don’t need to know everything—we’ll train you—but you should bring:1–3 years of customer service, call center, or office experienceClear, confident verbal and written communication skillsStrong typing and data entry accuracyProficiency in Microsoft Excel, Word, and OutlookAbility to multitask and stay organized in a busy environmentA detail‑oriented mindset and problem‑solving attitudeComfort learning and using customer service softwareBasic math, reading, and writing skillsHigh school diploma or equivalent➕ Bonus Points If You HavePrior experience in customer service or call center environmentsExperience in the refuse or waste services industryA genuine passion for delivering outstanding customer experiencesInterest in long‑term career growth into sales, billing, or dispatchComfort working in a structured, high‑energy office setting🏢 Work Environment & ScheduleFull‑time, 100% ON‑SITE position — no remote workLocated in a beautifully renovated, modern office in Enfield, CTSchedule: Monday–Friday, 8:30 AM – 5:00 PMFamily‑oriented, supportive, and collaborative office cultureDesk‑based role using phones, computers, and office systemsClear pathways for growth and advancement within the company🎯 Why You’ll Love It Here✅ Stable, full‑time work✅ Supportive team environment✅ Newly renovated office space✅ Clear growth opportunities✅ Hands‑on, engaging workday✅ No night or weekend shiftsIf you’re ready to bring your energy, skills, and customer‑first mindset to a dynamic, in‑person team, we’d love to meet you.Job Type & LocationThis is a Contract to Hire position based out of Enfield, CT.Pay And BenefitsThe pay range for this position is $21.00 - $21.00/hr.RequirementsEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Enfield,CT.Application DeadlineThis position is anticipated to close on Jun 12, 2026.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.