Billing Specialist

Thanks for the click. We know your time is valuable so we will get right to it. We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we believe adding a Billing Specialist will up our cyber game. The Billing Specialist is an entry-level billing position within the Accounting department. This role is responsible for the accurate and timely entry, review and distribution of customer invoices. What you'll be doing: Adding new customers' records as they launch. Updating billing records with contact information changes and product changes. Researching and responding to customer billing inquiries. Processing credit and debit adjustments. Ensuring accurate monthly billing by reviewing upload reports. Reviewing invoices prior to mailing and creating manual invoices when needed. Updating reseller and referral partner monthly reports. Escalating customer issues, other than billing, to the appropriate department. Working closely with the Billing Manager to ensure successful customer experiences. Performing other related duties, as assigned. What does it take to succeed in this role? Excellent written and verbal communication skills. Excellent customer service skills. Excellent customer service, able to defuse anger and come to a mutually beneficial conclusion. Bachelor's Degree in Accounting or international equivalent. 0 - 2 years of experience in customer service and/or billing preferred. Experience with billing and/or CRM tools. Experience with Microsoft Office especially MS Excel and Word. In addition to the technical expertise, we expect respect, opinions, and thoughtful input. How we work: Our 3 values define how we operate internally as well as externally: Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services. Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way. Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky. Individuals that can act intelligently and confidently without an ego will thrive. If this sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together. About SilverSky We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on LinkedIn and X.