Customer Service Representative Job in Minneapolis, MN | Robert Half

Customer Service Representative / Order Entry SpecialistOur client in the manufacturing industry is seeking a Customer Service Representative / Order Entry Specialist for a contract-to-hire opportunity. This role is heavily focused on high-volume order entry in SAP and requires strong customer support experience in a fast-paced manufacturing environment. The ideal candidate will have experience working with SAP, Salesforce, and another ERP system, along with excellent communication and problem-solving skills.Key Responsibilities:Enter and process a high volume of customer orders accurately in SAP.Manage order status, updates, changes, and shipment coordination to ensure timely delivery.Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines.Use Salesforce to track customer interactions, update account information, and maintain detailed records.Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues.Review and verify purchase orders, pricing, and product details for accuracy before order release.Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing.Maintain accurate data across ERP systems and internal platforms.