{"schemaVersion":"jobsearcher.job.v1","id":"2d4a3fe8fc55e93406c55cc8","url":"https://jobsearcher.com/jobs/2d4a3fe8fc55e93406c55cc8","canonicalUrl":"https://jobsearcher.com/jobs/2d4a3fe8fc55e93406c55cc8","title":"Cascade Technical Support Analyst","description":"About UsWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.About The RoleDNV's – Digital and Data Solutions Electric Grid group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, application and environment questions for our client server desktop application and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well as strong technical acumen to learn the ins and outs of our products.This position is located at our office in Portland, OR, Corvallis, OR, Houston, TX or Mechanicsburg, PA. presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. The position may also be considered at other DNV offices within the continental U.S.What You'll DoTake calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applicationsArticulate solutions in a clear and concise manner by leveraging existing FAQs, previous cases and/or prior experiencesAddress first-line calls about our web-based products by asking appropriate questions to determine root-cause of issuesAnswer Client Support phone, perform case intake tasks and log case in Salesforce CRM tool During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelinesComplete requests for access to our Customer Portal; use research and tools available to determine if access should be granted or deniedAct as liaison between client, Solution Operations group, consulting and development teams when investigating customer support issuesProvide IT related information to the development, test and support teams as we build our knowledge of web-based products and environmentsFollow procedures for escalating issues to other experts, management or another DNV groupBuild off and develop FAQ documents for internal/external use based on previously answered support casesShare and document knowledge gained about the issues resolved and contribute to best practicesMonitor Azure usage, trends and critical components to ensure client’s application meets requirements of the implementationWhat we offerGenerous paid time off (vacation, sick days, company holidays, personal days)Multiple Medical and Dental benefit plans to choose from, Vision benefitsSpending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSAEmployer-paid, therapist-led, virtual care services through Talkspace401(k) with company matchCompany provided life insurance, short-term, and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the company Career advancement opportunities**Benefits vary based on position, tenure, location, and employee election**DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.For more informationhttps://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalAbout YouWhat is Required 5+ years of IT technical background, client/desktop environments, web application and troubleshooting network infrastructureBachelors degree in computer science and/or in lieu of education equivalent work experience will be consideredStrong written and verbal communication skillsBasic database skills including SQLAbility to guide non-technical audience through technical steps to resolve software issues Ability to perform documentation reviews and editsAble to work in a team or alone to resolve customer issuesInnovative thinking and problem solvingMust be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustrationKnowledge and willingness to leverage AI to augment human judgementBehavioral competencies – experience working on a team, good verbal communication, analytical Strong written and verbal English communication skills We conduct pre-employment drug and background screening*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*What Is PreferredExperience using Salesforce Service CloudExperience with Azure or other cloud technology preferredKnowledge of Microsoft CoPilotKnowledge of the electric utility industry","company":"DNV","rawCompany":"dnv","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-12T10:27:57.983Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cascade Technical Support Analyst","description":"About UsWe are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.About The RoleDNV's – Digital and Data Solutions Electric Grid group is seeking a Technical Support Analyst to act as front-line support, facilitating the care of clients in a welcoming, timely and efficient manner. The responsibilities for this role are answering installation, application and environment questions for our client server desktop application and web-based products. The successful candidate must possess exceptional customer service skills and strong customer focus as well as strong technical acumen to learn the ins and outs of our products.This position is located at our office in Portland, OR, Corvallis, OR, Houston, TX or Mechanicsburg, PA. presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process. The position may also be considered at other DNV offices within the continental U.S.What You'll DoTake calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applicationsArticulate solutions in a clear and concise manner by leveraging existing FAQs, previous cases and/or prior experiencesAddress first-line calls about our web-based products by asking appropriate questions to determine root-cause of issuesAnswer Client Support phone, perform case intake tasks and log case in Salesforce CRM tool During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelinesComplete requests for access to our Customer Portal; use research and tools available to determine if access should be granted or deniedAct as liaison between client, Solution Operations group, consulting and development teams when investigating customer support issuesProvide IT related information to the development, test and support teams as we build our knowledge of web-based products and environmentsFollow procedures for escalating issues to other experts, management or another DNV groupBuild off and develop FAQ documents for internal/external use based on previously answered support casesShare and document knowledge gained about the issues resolved and contribute to best practicesMonitor Azure usage, trends and critical components to ensure client’s application meets requirements of the implementationWhat we offerGenerous paid time off (vacation, sick days, company holidays, personal days)Multiple Medical and Dental benefit plans to choose from, Vision benefitsSpending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSAEmployer-paid, therapist-led, virtual care services through Talkspace401(k) with company matchCompany provided life insurance, short-term, and long-term disability benefitsEducation reimbursement programFlexible work schedule with hybrid opportunitiesCharitable Matched Giving and Volunteer Rewards through our Impact ProgramVolunteer time off (VTO) paid by the company Career advancement opportunities**Benefits vary based on position, tenure, location, and employee election**DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.For more informationhttps://www.eeoc.gov/know-your-rights-workplace-discrimination-illegalAbout YouWhat is Required 5+ years of IT technical background, client/desktop environments, web application and troubleshooting network infrastructureBachelors degree in computer science and/or in lieu of education equivalent work experience will be consideredStrong written and verbal communication skillsBasic database skills including SQLAbility to guide non-technical audience through technical steps to resolve software issues Ability to perform documentation reviews and editsAble to work in a team or alone to resolve customer issuesInnovative thinking and problem solvingMust be able to shift attention quickly and accurately among multiple tasks without loss of accuracy or appearance of frustrationKnowledge and willingness to leverage AI to augment human judgementBehavioral competencies – experience working on a team, good verbal communication, analytical Strong written and verbal English communication skills We conduct pre-employment drug and background screening*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*What Is PreferredExperience using Salesforce Service CloudExperience with Azure or other cloud technology preferredKnowledge of Microsoft CoPilotKnowledge of the electric utility industry","datePosted":"2026-07-12T10:27:57.983Z","dateModified":"2026-07-12T10:27:57.983Z","hiringOrganization":{"@type":"Organization","name":"DNV","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2d4a3fe8fc55e93406c55cc8"},"url":"https://jobsearcher.com/jobs/2d4a3fe8fc55e93406c55cc8"}}