{"schemaVersion":"jobsearcher.job.v1","id":"2d340db111d736545ba055ee","url":"https://jobsearcher.com/jobs/2d340db111d736545ba055ee","canonicalUrl":"https://jobsearcher.com/jobs/2d340db111d736545ba055ee","title":"Switchboard Supervisor","description":"Key ResponsibilitiesSupervise and coordinate switchboard operators across all shifts\r\nEnsure 24/7 staffing coverage, including holidays\r\nTrain, mentor, and evaluate operator performance\r\nMonitor call handling quality and response times\r\nServe as point of contact for operational issues\r\nEnsure proper handling of emergency communications\r\nMaintain staffing schedules and coverage plans\r\nCommunicate with VA leadership and Contracting Officer Representative (COR)\r\nEnsure compliance with HIPAA, privacy, and security policies\r\nQualificationsMinimum 1 year supervisory experience (required)\r\nExperience in:\r\nSwitchboard or call center operations\r\nHealthcare environment (preferred)\r\nStrong leadership, communication, and problem-solving skills\r\nAbility to manage staffing, scheduling, and training\r\nAbility to work flexible hours across all shifts","company":"Ladgov","rawCompany":"ladgov","city":"Northport","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-05-18T04:39:36.244Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"43-2011.00","title":"Switchboard Operators, Including Answering Service","slug":"switchboard-operators-including-answering-service"}],"industries":[{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Switchboard Supervisor","description":"Key ResponsibilitiesSupervise and coordinate switchboard operators across all shifts\r\nEnsure 24/7 staffing coverage, including holidays\r\nTrain, mentor, and evaluate operator performance\r\nMonitor call handling quality and response times\r\nServe as point of contact for operational issues\r\nEnsure proper handling of emergency communications\r\nMaintain staffing schedules and coverage plans\r\nCommunicate with VA leadership and Contracting Officer Representative (COR)\r\nEnsure compliance with HIPAA, privacy, and security policies\r\nQualificationsMinimum 1 year supervisory experience (required)\r\nExperience in:\r\nSwitchboard or call center operations\r\nHealthcare environment (preferred)\r\nStrong leadership, communication, and problem-solving skills\r\nAbility to manage staffing, scheduling, and training\r\nAbility to work flexible hours across all shifts","datePosted":"2026-05-18T04:39:36.244Z","dateModified":"2026-05-18T04:39:36.244Z","hiringOrganization":{"@type":"Organization","name":"Ladgov","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Northport","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2d340db111d736545ba055ee"},"url":"https://jobsearcher.com/jobs/2d340db111d736545ba055ee"}}