Mortgage Loan Servicing Representative

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.Job DescriptionThe Mortgage Loan Servicing Representative's role is to provide member service to members with first mortgage active and paid in full loans. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.Essential FunctionsComplete and respond to member requests either in person or through electronic mediums. Answer member questions; perform various monetary transactions and loan file maintenance related to the member's first mortgage loan in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements. Utilize and update the database to assign and document completion of incoming requests received by mail, fax, and email to the appropriate team and/or individual. Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. QualificationsHigh School Diploma/G.E.D. or equivalent required6+ months in customer service environment. Previous financial services and/or call center experience preferred. Technical or Specialized Knowledge/Skills: Ability to quickly learn and master basic concepts relevant to mortgage lending required. Previous exposure to, or basic understanding of, mortgage loan terminology, regulations, products, processes and services strongly preferredAbility to comprehend mortgage documents such as purchase contracts and appraisalsIndependently prioritize and manage workloadOrganizational skills for multi-taskingDetailed orientedFlexibility and willingness to take on other tasksAbility to adapt in an ever-changing environmentDisplay positive, professional demeanorSelf-motivated to work independently with little supervisionInitiative to meet and/or exceed job standardsEffective verbal and written communication skillsComputer skills to include Microsoft Word and ExcelAnalytical and mathematical skillsType a minimum of 30 wpmBondable. Additional InformationPAY RANGE: $18.50-$21.40/hr (S10), plus 7% annual target bonus.Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.BENEFITS:Generous 401(k) match401k Discretionary Profit SharingHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term and Long Term DisabilityHealth Savings Account with company contributionEmployee Assistance ProgramPaid Vacation, Sick, Floating Holidays and Volunteer Time OffPaid HolidaysTuition ReimbursementPaid Parental LeaveWe anticipate this position to close on 06/09/2026. Please submit your application at your earliest convenience to be considered.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.