Technical Service Representative

Job Title: Technical Service RepresentativeLocation: Regional - Candidates must reside in Kansas, Missouri, Iowa, or Nebraska (Travel Role)Work Model: Remote / Field Based (Home Office + Travel)Travel Requirement: Up to 70% regional travel to customer sitesThe Technical Service Representative serves as the key technical interface between Flint Group and its customers within the wide web flexographic and gravure printing segments.This role specializes in water-based and solvent-based inks and coatings used in flexible packaging applications. The position focuses on technical support, troubleshooting, product performance optimization, and customer engagement.The Technical Service Representative works closely with customers, sales teams, R&D, manufacturing, and regulatory groups to ensure successful product implementation, strong customer relationships, and consistent technical excellence.This role is field-based and requires extensive regional travel across Kansas, Missouri, Iowa, and Nebraska.Key ResponsibilitiesTechnical Support & Customer ServiceProvide technical support to customers utilizing wide web flexographic and gravure printing systems. Assist customers with water-based and solvent-based ink systems and coating applications. Serve as the primary technical contact for assigned regional customers. Troubleshooting & Performance OptimizationConduct on-site troubleshooting and problem resolution related to ink performance, print quality, and press operations. Analyze print defects, color variation, and substrate compatibility issues. Optimize ink performance, viscosity, drying systems, and press settings. Product Implementation & Press TrialsCoordinate and execute press trials, product testing, and product introductions at customer facilities. Conduct technical audits and performance evaluations to improve print quality and productivity. Support new product launches and technical training initiatives. Cross-Functional CollaborationPartner with R&D, manufacturing, regulatory, and sales teams to deliver customized solutions. Provide field insights to support product development and process improvements. Documentation & Continuous ImprovementMaintain technical service reports, documentation, and issue logs. Identify opportunities for process improvement and product optimization. Compliance & SafetyEnsure adherence to environmental, safety, and regulatory requirements, including VOC regulations and solvent handling protocols. Support compliance with product stewardship and safety standards. Required QualificationsEducationHigh School Diploma or equivalent requiredBachelor's Degree preferred in:ChemistryPrinting TechnologyEngineeringRelated Technical FieldExperience2-5+ years of experience in technical service or manufacturing support rolesExperience supporting printing, packaging, or ink manufacturing environmentsExperience working with flexographic or gravure printing processesTechnical SkillsKnowledge of water-based and solvent-based inks and coatingsUnderstanding of pressroom operations and printing processesExperience with:Ink/substrate interactionsDrying systemsSurface treatment processesPrint troubleshootingColor matchingProfessional SkillsStrong customer-facing technical communicationAbility to analyze and resolve technical issuesExperience working with cross-functional teamsStrong problem-solving and documentation skillsPreferred SkillsExperience with color management systems (X-Rite or similar)Knowledge of lamination, coating, and converting processesUnderstanding of VOC regulations and safety complianceExperience supporting flexible packaging printing operationsTravel RequirementUp to 70% regional travelCandidates must reside in Kansas, Missouri, Iowa, or NebraskaRecruiter Submission Template:Full Name:Degree Major with University and Completion Year:Do you have experience working with packaging materials and inks in a manufacturing setting?Have you successfully resolved technical issues related to packaging or inks in your previous roles?Have you received direct customer feedback regarding packaging or ink performance?Have you worked with cross-functional teams to implement technical solutions?Are you familiar with current trends and advancements in the packaging and inks industry?Willing to travel up to 70%: Yes / NoResides in Kansas / Missouri / Iowa / Nebraska: Yes / NoMotivation / Reason for Relocation (if not local):Motivation / Reason for interest in this position:Contact Number:Email ID:LinkedIn Profile URL:Full Address (Street, City, State, Zip Code):Notice Period (in weeks):Current Work Authorization Status:Expected Salary: