{"schemaVersion":"jobsearcher.job.v1","id":"2c863a5945e985648401ad65","url":"https://jobsearcher.com/jobs/2c863a5945e985648401ad65","canonicalUrl":"https://jobsearcher.com/jobs/2c863a5945e985648401ad65","title":"Retail Experience Manager","description":"Description\nAbout Pelican Bay Foundation Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region.\nThe Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately 90 acres of land. A critical part of this responsibility includes ensuring compliance with all governing documents, state statutes, and regulatory requirements.\nPosition Summary The Retail Experience Manager will lead the initial development and day-to-day operation of Pelican Bay’s growing retail program. The immediate focus is to create an exceptional member retail experience, improve product selection and presentation, establish sound inventory and financial controls, manage vendor relationships, and build consistent operations across multiple amenities and locations.\nThis is a hands-on startup role within an established luxury community. The Manager will personally execute many daily responsibilities while building the systems, standards, and business knowledge needed for responsible growth. As the program matures, the position will help evaluate broader assortment planning, additional sales channels, e-commerce, and future staffing needs.\nInitial Priorities and Expected Outcomes Establish a polished, member-focused retail experience that reflects Pelican Bay’s hospitality and brand standards.\nBuild a focused product assortment based on member needs, sales performance, seasonality, and the Pelican Bay lifestyle.\nImprove sales, gross margin, inventory accuracy, sell-through, markdown discipline, and operating controls.\nCreate consistent retail presentation and service standards across racquets, fitness and wellness, lifestyle, beach, food and beverage, and special-event locations.\nBuild a practical foundation for future expansion, additional staffing, and new sales channels.\nEssential Duties and Responsibilities Member Experience and Daily Retail Operations Create a warm, polished, consultative retail experience consistent with Pelican Bay’s service culture.\nBuild relationships with members, learn their preferences, and provide personalized recommendations, special sourcing, and thoughtful follow-up.\nActively sell and promote merchandise while ensuring the environment remains member-focused rather than overly commercial.\nResolve returns, product concerns, and service-recovery situations promptly and professionally.\nPersonally support receiving, unpacking, pricing, organizing, replenishing, transfers, special orders, member holds, gift packaging, and returns during the startup phase.\nMaintain organized, secure stockrooms and accurate merchandise records across all retail locations.\nProduct, Buying and Vendor Management Select and maintain a focused assortment of apparel, racquets, fitness, wellness, beach, gifts, accessories, event merchandise, and Pelican Bay-branded products.\nManage purchase orders, delivery timing, pricing, reorders, markdown recommendations, and end-of-season disposition in partnership with leadership and Finance.\nSource and negotiate with vendors and brand partners regarding pricing, minimums, payment terms, delivery windows, product quality, and return allowances.\nMonitor vendor performance, product quality, on-time delivery, sell-through, margin, and member response.\nUse sales results, inventory levels, member requests, and seasonal patterns to refine the assortment and reduce overbuying, stockouts, and aged inventory.\nEnsure appropriate use of Pelican Bay names, logos, colors, and brand standards on all custom merchandise.\nFinancial Performance and Inventory Control Own retail sales, gross margin, markdowns, inventory productivity, shrink, operating expenses, and overall performance against approved goals.\nPrepare regular reporting on sales, margin, average transaction value, units per transaction, sell-through, inventory turn, stock availability, markdowns, and event performance.\nPartner with Finance to develop budgets and forecasts and to ensure accurate reconciliation, invoice processing, cost accounting, tax treatment, and financial reporting.\nEstablish and maintain practical procedures for purchasing, receiving, tagging, storage, transfers, cycle counts, physical inventories, returns, damages, markdowns, and vendor credits.\nProtect Foundation assets through strong purchasing authority, cash-handling, receiving, inventory-control, and loss-prevention practices.\nVisual Presentation and Retail Marketing Maintain attractive, organized, frequently refreshed, and seasonally relevant displays across permanent and temporary retail locations.\nEnsure product presentation, signage, pricing visibility, fixtures, packaging, and customer-facing materials reflect Pelican Bay’s quality standards.\nPartner with Communications and Marketing on launches, promotions, photography, signage, email content, social media, and event communications.\nDevelop a practical retail calendar coordinated with holidays, tournaments, programs, events, and seasonal member patterns.\nCoordinate larger display, fixture, or visual projects with appropriate internal or outside support when needed.\nRetail Events and Cross-Department Collaboration Plan and execute a focused calendar of trunk shows, pop-up shops, product launches, member previews, holiday markets, and event-based merchandising opportunities.\nCreate merchandise plans for racquets tournaments, fitness and wellness initiatives, lifestyle programs, beach activities, food and beverage events, and community celebrations.\nPartner with Racquets, Fitness and Wellness, Lifestyle, Food and Beverage, Beach, Communications, Transportation, Security, Facilities, Technology, and Finance to integrate retail into the member journey.\nCoordinate vendor access, event setup, payments, inventory, staffing support, and post-event performance analysis.\nServe as the internal retail subject-matter resource while maintaining centralized standards and controls.\nProgram Development and Future Growth Assess current retail activity, member needs, available spaces, systems, vendor relationships, and near-term growth opportunities.\nPrepare a phased operating plan that identifies quick wins, pilot concepts, seasonal priorities, required investment, and measurable results.\nTest new concepts, evaluate member response and financial performance, and recommend whether to scale, revise, or discontinue them.\nEvaluate practical future opportunities for pre-orders, online catalogs, member pickup, e-commerce, mobile retail, and additional locations as the business develops.\nRecommend future staffing based on sales volume, hours of operation, locations, events, and service expectations.\nWhen support is added, recruit, onboard, schedule, train, coach, and evaluate employees or seasonal team members.\nRequirements Qualifications and Experience Bachelor’s degree in retail management, merchandising, business, hospitality, marketing, fashion, or a related field preferred; equivalent relevant experience will be considered.\nFive or more years of progressively responsible experience in specialty retail, luxury hospitality, resort or private-club retail, merchandising, buying, or store management.\nDemonstrated experience managing or growing a retail operation, opening a concept, expanding product categories, or improving retail performance.\nExperience with product selection, vendor relationships, inventory management, pricing, margin management, visual presentation, and sales analysis.\nProven ability to deliver revenue growth while maintaining brand standards and a high-touch customer or member experience.\nExperience with point-of-sale, inventory-management, reporting, Microsoft Office, and related business systems.\nExperience with retail events, pop-ups, trunk shows, e-commerce, or new-store development is preferred but not required.\nKnowledge of racquets, fitness, wellness, coastal lifestyle, luxury apparel, gifts, or private-club retail is advantageous.\nCore Competencies Member-centered hospitality and relationship building.\nHands-on execution and comfort working independently in a startup environment.\nCommercial judgment involving product, pricing, margin, inventory risk, and return on investment.\nCreativity, visual sensibility, and attention to detail.\nAnalytical discipline and the ability to translate sales and inventory data into action.\nOrganization and agility across multiple locations, deadlines, deliveries, events, and seasonal priorities.\nClear written and verbal communication and productive collaboration with members, colleagues, vendors, and volunteers.\nIntegrity and accountability in handling Foundation resources, purchasing authority, confidential information, and financial controls.\nPhysical Demands and Work Environment Work is performed across retail, racquets, fitness, lifestyle, beach, event, office, storage, and outdoor environments.\nRequires regular walking, standing, bending, reaching, merchandising, unpacking, moving boxes, and setting up displays or events.\nMust be able to lift and move merchandise and supplies of up to approximately 30 pounds, with assistance used for heavier items.\nRequires flexibility to work occasional early mornings, evenings, weekends, holidays, tournaments, and special events, particularly during peak season.\nRegular local travel between Pelican Bay facilities and occasional travel to markets, showrooms, vendors, or industry events may be required.\nCompensation & Benefits We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.\nAll eligible full-time year-round team members are offered the following benefits:\nGenerous Paid Time Off (PTO) & Paid Holidays\nMedical, Dental, and Vision coverage beginning the first of the month after 30 days of employment\n401(k) with excellent Safe Harbor employer match\nFree Team Member Meals\nCompany-paid Group Life, Disability, and AD&D insurance\nCompany-paid Employee Assistance Program\nEvery team member at Pelican Bay Foundation lives by our Core Values:\nWelcoming: Create and embrace a sense of community and belonging for all.\nCollaborative: Leverage our collective genius through communication, teamwork, and continuous improvement.\nPositive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction.\nRespectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.\nPelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Naples","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-19T03:17:41.448Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"}],"industries":[{"code":"459110","title":"Sporting Goods Retailers","slug":"sporting-goods-retailers"},{"code":"458110","title":"Clothing and Clothing Accessories Retailers","slug":"clothing-and-clothing-accessories-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Retail Experience Manager","description":"Description\nAbout Pelican Bay Foundation Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region.\nThe Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately 90 acres of land. A critical part of this responsibility includes ensuring compliance with all governing documents, state statutes, and regulatory requirements.\nPosition Summary The Retail Experience Manager will lead the initial development and day-to-day operation of Pelican Bay’s growing retail program. The immediate focus is to create an exceptional member retail experience, improve product selection and presentation, establish sound inventory and financial controls, manage vendor relationships, and build consistent operations across multiple amenities and locations.\nThis is a hands-on startup role within an established luxury community. The Manager will personally execute many daily responsibilities while building the systems, standards, and business knowledge needed for responsible growth. As the program matures, the position will help evaluate broader assortment planning, additional sales channels, e-commerce, and future staffing needs.\nInitial Priorities and Expected Outcomes Establish a polished, member-focused retail experience that reflects Pelican Bay’s hospitality and brand standards.\nBuild a focused product assortment based on member needs, sales performance, seasonality, and the Pelican Bay lifestyle.\nImprove sales, gross margin, inventory accuracy, sell-through, markdown discipline, and operating controls.\nCreate consistent retail presentation and service standards across racquets, fitness and wellness, lifestyle, beach, food and beverage, and special-event locations.\nBuild a practical foundation for future expansion, additional staffing, and new sales channels.\nEssential Duties and Responsibilities Member Experience and Daily Retail Operations Create a warm, polished, consultative retail experience consistent with Pelican Bay’s service culture.\nBuild relationships with members, learn their preferences, and provide personalized recommendations, special sourcing, and thoughtful follow-up.\nActively sell and promote merchandise while ensuring the environment remains member-focused rather than overly commercial.\nResolve returns, product concerns, and service-recovery situations promptly and professionally.\nPersonally support receiving, unpacking, pricing, organizing, replenishing, transfers, special orders, member holds, gift packaging, and returns during the startup phase.\nMaintain organized, secure stockrooms and accurate merchandise records across all retail locations.\nProduct, Buying and Vendor Management Select and maintain a focused assortment of apparel, racquets, fitness, wellness, beach, gifts, accessories, event merchandise, and Pelican Bay-branded products.\nManage purchase orders, delivery timing, pricing, reorders, markdown recommendations, and end-of-season disposition in partnership with leadership and Finance.\nSource and negotiate with vendors and brand partners regarding pricing, minimums, payment terms, delivery windows, product quality, and return allowances.\nMonitor vendor performance, product quality, on-time delivery, sell-through, margin, and member response.\nUse sales results, inventory levels, member requests, and seasonal patterns to refine the assortment and reduce overbuying, stockouts, and aged inventory.\nEnsure appropriate use of Pelican Bay names, logos, colors, and brand standards on all custom merchandise.\nFinancial Performance and Inventory Control Own retail sales, gross margin, markdowns, inventory productivity, shrink, operating expenses, and overall performance against approved goals.\nPrepare regular reporting on sales, margin, average transaction value, units per transaction, sell-through, inventory turn, stock availability, markdowns, and event performance.\nPartner with Finance to develop budgets and forecasts and to ensure accurate reconciliation, invoice processing, cost accounting, tax treatment, and financial reporting.\nEstablish and maintain practical procedures for purchasing, receiving, tagging, storage, transfers, cycle counts, physical inventories, returns, damages, markdowns, and vendor credits.\nProtect Foundation assets through strong purchasing authority, cash-handling, receiving, inventory-control, and loss-prevention practices.\nVisual Presentation and Retail Marketing Maintain attractive, organized, frequently refreshed, and seasonally relevant displays across permanent and temporary retail locations.\nEnsure product presentation, signage, pricing visibility, fixtures, packaging, and customer-facing materials reflect Pelican Bay’s quality standards.\nPartner with Communications and Marketing on launches, promotions, photography, signage, email content, social media, and event communications.\nDevelop a practical retail calendar coordinated with holidays, tournaments, programs, events, and seasonal member patterns.\nCoordinate larger display, fixture, or visual projects with appropriate internal or outside support when needed.\nRetail Events and Cross-Department Collaboration Plan and execute a focused calendar of trunk shows, pop-up shops, product launches, member previews, holiday markets, and event-based merchandising opportunities.\nCreate merchandise plans for racquets tournaments, fitness and wellness initiatives, lifestyle programs, beach activities, food and beverage events, and community celebrations.\nPartner with Racquets, Fitness and Wellness, Lifestyle, Food and Beverage, Beach, Communications, Transportation, Security, Facilities, Technology, and Finance to integrate retail into the member journey.\nCoordinate vendor access, event setup, payments, inventory, staffing support, and post-event performance analysis.\nServe as the internal retail subject-matter resource while maintaining centralized standards and controls.\nProgram Development and Future Growth Assess current retail activity, member needs, available spaces, systems, vendor relationships, and near-term growth opportunities.\nPrepare a phased operating plan that identifies quick wins, pilot concepts, seasonal priorities, required investment, and measurable results.\nTest new concepts, evaluate member response and financial performance, and recommend whether to scale, revise, or discontinue them.\nEvaluate practical future opportunities for pre-orders, online catalogs, member pickup, e-commerce, mobile retail, and additional locations as the business develops.\nRecommend future staffing based on sales volume, hours of operation, locations, events, and service expectations.\nWhen support is added, recruit, onboard, schedule, train, coach, and evaluate employees or seasonal team members.\nRequirements Qualifications and Experience Bachelor’s degree in retail management, merchandising, business, hospitality, marketing, fashion, or a related field preferred; equivalent relevant experience will be considered.\nFive or more years of progressively responsible experience in specialty retail, luxury hospitality, resort or private-club retail, merchandising, buying, or store management.\nDemonstrated experience managing or growing a retail operation, opening a concept, expanding product categories, or improving retail performance.\nExperience with product selection, vendor relationships, inventory management, pricing, margin management, visual presentation, and sales analysis.\nProven ability to deliver revenue growth while maintaining brand standards and a high-touch customer or member experience.\nExperience with point-of-sale, inventory-management, reporting, Microsoft Office, and related business systems.\nExperience with retail events, pop-ups, trunk shows, e-commerce, or new-store development is preferred but not required.\nKnowledge of racquets, fitness, wellness, coastal lifestyle, luxury apparel, gifts, or private-club retail is advantageous.\nCore Competencies Member-centered hospitality and relationship building.\nHands-on execution and comfort working independently in a startup environment.\nCommercial judgment involving product, pricing, margin, inventory risk, and return on investment.\nCreativity, visual sensibility, and attention to detail.\nAnalytical discipline and the ability to translate sales and inventory data into action.\nOrganization and agility across multiple locations, deadlines, deliveries, events, and seasonal priorities.\nClear written and verbal communication and productive collaboration with members, colleagues, vendors, and volunteers.\nIntegrity and accountability in handling Foundation resources, purchasing authority, confidential information, and financial controls.\nPhysical Demands and Work Environment Work is performed across retail, racquets, fitness, lifestyle, beach, event, office, storage, and outdoor environments.\nRequires regular walking, standing, bending, reaching, merchandising, unpacking, moving boxes, and setting up displays or events.\nMust be able to lift and move merchandise and supplies of up to approximately 30 pounds, with assistance used for heavier items.\nRequires flexibility to work occasional early mornings, evenings, weekends, holidays, tournaments, and special events, particularly during peak season.\nRegular local travel between Pelican Bay facilities and occasional travel to markets, showrooms, vendors, or industry events may be required.\nCompensation & Benefits We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.\nAll eligible full-time year-round team members are offered the following benefits:\nGenerous Paid Time Off (PTO) & Paid Holidays\nMedical, Dental, and Vision coverage beginning the first of the month after 30 days of employment\n401(k) with excellent Safe Harbor employer match\nFree Team Member Meals\nCompany-paid Group Life, Disability, and AD&D insurance\nCompany-paid Employee Assistance Program\nEvery team member at Pelican Bay Foundation lives by our Core Values:\nWelcoming: Create and embrace a sense of community and belonging for all.\nCollaborative: Leverage our collective genius through communication, teamwork, and continuous improvement.\nPositive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction.\nRespectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.\nPelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace.\n\n#J-18808-Ljbffr","datePosted":"2026-08-19T03:17:41.448Z","dateModified":"2026-08-19T03:17:41.448Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Naples","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c863a5945e985648401ad65"},"url":"https://jobsearcher.com/jobs/2c863a5945e985648401ad65"}}