{"schemaVersion":"jobsearcher.job.v1","id":"2c822707349fb31b95f2bbe4","url":"https://jobsearcher.com/jobs/2c822707349fb31b95f2bbe4","canonicalUrl":"https://jobsearcher.com/jobs/2c822707349fb31b95f2bbe4","title":"Helpdesk Support Specialist","description":"At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 30 years of experience in providing businesses with high-quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience, and Solution Builders makes that a reality.\nWhat YOU can expect:\nWe are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:\nAn inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.\nCareer development and growth opportunities.\nSalary range for this position: $21 – 28 per hour based on experience.\nBenefits that include:\nMedical, Dental, and Vision Insurance\nMatching 401(k) Plan\nPaid Vacation and Personal Days Off\nA company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!\nSuccessful candidates should possess the following characteristics:\nPassion for solving business problems for clients while providing exceptional customer service.\nWillingness to embrace change with a positive attitude.\nCommitment to high-quality work and positive customer outcomes.\nRead on if this sounds like the place for you!\n\nOverall Responsibility:\n\nPosition Purpose\nThe Support Specialist is responsible for handling IT support service requests for all technology, including workstations, servers, printers, networks, cloud, and vendor-specific hardware and software.\nPosition Functions\nProvide a high level of customer service. Communicate with clients in a professional and timely manner; keeping them informed of incident progress, impending changes or agreed outages.\nResolve service requests and alerts involving technology for client sites including Windows server & workstation OS, Mac OS, Microsoft 365 & Azure, Cloud applications, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VOIP and mobile phones, backup solutions and other vendor-specific hardware and software.\nResearch and collaborate with vendor support and internal resources to ensure timely issue resolution.\nTriage support requests submitted via phone, email, web portal, and remote support tools.\nEscalate issues to the proper resources within Solution Builders to ensure client satisfaction.\nDocument all support issues, resolutions, and time in the company-approved ticketing system as they occur.\nAdditional Duties and Responsibilities\nUpholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.\nMaintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.\nMaintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.\nFulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.\nPerforms at or above company performance standards established within the department.\nOther tasks and projects as directed by company management.\nWhat We’re Looking For\nStrong customer service skills required.\nMinimum 1 year of professional Desktop Support or IT Helpdesk/ServiceDesk experience required.\nSupport clients from the Solution Builders office in Bloomington, MN and, on occasion, at the client site.\nHigh school diploma or equivalent required\nBS or BA degree in computer science, business administration, business communications, or a related field is strongly preferred.\nStrong written and verbal communication required.\nExperience working in Microsoft 365 Admin Centers (Exchange Admin, SharePoint Admin, OneDrive Admin, and Teams Admin) strongly preferred.\nFamiliar with managed IT consulting services and software strongly preferred.\nAt least 1 year of Windows server or networking experience preferred.\nExperience using Active Directory preferred.\nMicrosoft Windows, Azure, and Office 365 certifications preferred\n\nSolution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.","company":"Solution Builders","rawCompany":"solution builders","city":"Bloomington","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:30:01.068Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support Specialist","description":"At Solution Builders, Inc., we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 30 years of experience in providing businesses with high-quality IT support, management, and cybersecurity solutions. Our customers value a highly productive information technology experience, and Solution Builders makes that a reality.\nWhat YOU can expect:\nWe are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:\nAn inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.\nCareer development and growth opportunities.\nSalary range for this position: $21 – 28 per hour based on experience.\nBenefits that include:\nMedical, Dental, and Vision Insurance\nMatching 401(k) Plan\nPaid Vacation and Personal Days Off\nA company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!\nSuccessful candidates should possess the following characteristics:\nPassion for solving business problems for clients while providing exceptional customer service.\nWillingness to embrace change with a positive attitude.\nCommitment to high-quality work and positive customer outcomes.\nRead on if this sounds like the place for you!\n\nOverall Responsibility:\n\nPosition Purpose\nThe Support Specialist is responsible for handling IT support service requests for all technology, including workstations, servers, printers, networks, cloud, and vendor-specific hardware and software.\nPosition Functions\nProvide a high level of customer service. Communicate with clients in a professional and timely manner; keeping them informed of incident progress, impending changes or agreed outages.\nResolve service requests and alerts involving technology for client sites including Windows server & workstation OS, Mac OS, Microsoft 365 & Azure, Cloud applications, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VOIP and mobile phones, backup solutions and other vendor-specific hardware and software.\nResearch and collaborate with vendor support and internal resources to ensure timely issue resolution.\nTriage support requests submitted via phone, email, web portal, and remote support tools.\nEscalate issues to the proper resources within Solution Builders to ensure client satisfaction.\nDocument all support issues, resolutions, and time in the company-approved ticketing system as they occur.\nAdditional Duties and Responsibilities\nUpholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.\nMaintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.\nMaintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.\nFulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.\nPerforms at or above company performance standards established within the department.\nOther tasks and projects as directed by company management.\nWhat We’re Looking For\nStrong customer service skills required.\nMinimum 1 year of professional Desktop Support or IT Helpdesk/ServiceDesk experience required.\nSupport clients from the Solution Builders office in Bloomington, MN and, on occasion, at the client site.\nHigh school diploma or equivalent required\nBS or BA degree in computer science, business administration, business communications, or a related field is strongly preferred.\nStrong written and verbal communication required.\nExperience working in Microsoft 365 Admin Centers (Exchange Admin, SharePoint Admin, OneDrive Admin, and Teams Admin) strongly preferred.\nFamiliar with managed IT consulting services and software strongly preferred.\nAt least 1 year of Windows server or networking experience preferred.\nExperience using Active Directory preferred.\nMicrosoft Windows, Azure, and Office 365 certifications preferred\n\nSolution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.","datePosted":"2026-06-26T02:30:01.068Z","dateModified":"2026-06-26T02:30:01.068Z","hiringOrganization":{"@type":"Organization","name":"Solution Builders","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c822707349fb31b95f2bbe4"},"url":"https://jobsearcher.com/jobs/2c822707349fb31b95f2bbe4"}}