{"schemaVersion":"jobsearcher.job.v1","id":"2c703b1293bea3ad0c70312a","url":"https://jobsearcher.com/jobs/2c703b1293bea3ad0c70312a","canonicalUrl":"https://jobsearcher.com/jobs/2c703b1293bea3ad0c70312a","title":"Software Support Engineer","description":"The Software Support Engineer is responsible for supporting enterprise and production software applications, network infrastructure, and related systems to ensure reliable operation of business and manufacturing environments. This role provides Tier II technical support, supports in-house developed applications, assists with system deployments, and collaborates with IT, production, and engineering teams to resolve issues and support new initiatives.\n\nDuties and Responsibilities:\n\nSupport and maintain production network infrastructure to ensure system availability and performance.\nConfigure, maintain, and troubleshoot Cisco routers, switches, and firewalls within LAN environments.\nProvide Tier II support for network-related issues, including troubleshooting and issue resolution.\nSupport enterprise network systems end-to-end, including monitoring, maintenance, and recovery activities.\nProvide technical support for production systems, including barcode printers and related equipment, and support user training as needed.\nMaintain accurate inventories of software licenses, hardware assets, and related equipment.\nProvide Tier II Help Desk support for end users, including application, system, and access issues.\nServe as Network Backup and Recovery Administrator, including planning, testing, and restoration activities.\nMaintain network documentation, system configurations, and topology diagrams.\nSupport in-house developed applications throughout the software lifecycle, including deployment, maintenance, and troubleshooting.\nAssist with new project development activities, including requirements gathering, design support, testing, deployment, and user training.\nAnalyze, troubleshoot, and debug application issues to provide technical support to on-site teams.\nCollaborate with cross-functional teams to support software releases, upgrades, and enhancements.\nPerform other duties as assigned or requested\n\nEducation:\n\nBachelor’s degree in Computer Science, Information Systems, or a related field preferred.\nEquivalent education and relevant experience may be considered in lieu of a degree.\n\nExperience:\n\n2-3 Experience deploying and supporting desktop, web, and database applications in an enterprise environment.\nExperience supporting network infrastructure and Tier II Help Desk operations.\nExperience working with in-house developed applications preferred.\nExperience in a manufacturing or production environment preferred.","company":"Foxconnpcetechnology","rawCompany":"foxconnpcetechnology","city":"Plainfield","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-09-04T11:46:31.300Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Engineer","description":"The Software Support Engineer is responsible for supporting enterprise and production software applications, network infrastructure, and related systems to ensure reliable operation of business and manufacturing environments. This role provides Tier II technical support, supports in-house developed applications, assists with system deployments, and collaborates with IT, production, and engineering teams to resolve issues and support new initiatives.\n\nDuties and Responsibilities:\n\nSupport and maintain production network infrastructure to ensure system availability and performance.\nConfigure, maintain, and troubleshoot Cisco routers, switches, and firewalls within LAN environments.\nProvide Tier II support for network-related issues, including troubleshooting and issue resolution.\nSupport enterprise network systems end-to-end, including monitoring, maintenance, and recovery activities.\nProvide technical support for production systems, including barcode printers and related equipment, and support user training as needed.\nMaintain accurate inventories of software licenses, hardware assets, and related equipment.\nProvide Tier II Help Desk support for end users, including application, system, and access issues.\nServe as Network Backup and Recovery Administrator, including planning, testing, and restoration activities.\nMaintain network documentation, system configurations, and topology diagrams.\nSupport in-house developed applications throughout the software lifecycle, including deployment, maintenance, and troubleshooting.\nAssist with new project development activities, including requirements gathering, design support, testing, deployment, and user training.\nAnalyze, troubleshoot, and debug application issues to provide technical support to on-site teams.\nCollaborate with cross-functional teams to support software releases, upgrades, and enhancements.\nPerform other duties as assigned or requested\n\nEducation:\n\nBachelor’s degree in Computer Science, Information Systems, or a related field preferred.\nEquivalent education and relevant experience may be considered in lieu of a degree.\n\nExperience:\n\n2-3 Experience deploying and supporting desktop, web, and database applications in an enterprise environment.\nExperience supporting network infrastructure and Tier II Help Desk operations.\nExperience working with in-house developed applications preferred.\nExperience in a manufacturing or production environment preferred.","datePosted":"2026-09-04T11:46:31.300Z","dateModified":"2026-09-04T11:46:31.300Z","hiringOrganization":{"@type":"Organization","name":"Foxconnpcetechnology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plainfield","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c703b1293bea3ad0c70312a"},"url":"https://jobsearcher.com/jobs/2c703b1293bea3ad0c70312a"}}