Customer Service Representative

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative - Central Station! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Greater Pittsburgh, PA Region (Warrendale) - Hybrid Schedule available after 6 months. 2nd and 3rd shifts available. 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 3pm - 11pm) Summary: Are you considering changing careers or looking for new opportunities? Our Customer Service Representative position offers the opportunity for growth and advancement. What You'll Do: Process and handle alarm signals accurately and in a timely manner. Dispatch proper authorities (Police/Fire/EMS) per established procedures. Respond to inbound calls from customers and vendors. Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm. Provide top quality customer service over the telephone. Assist customers with their accounts by updating information. What You'll Need: High School Diploma or equivalent Customer Service Experience Dispatch Experience - Preferred Phone Etiquette Communication Skills Computer Literacy and Navigation What You'll Get: We offer a “Total Rewards” package including: Opportunity to increase wage with DOD certification. Competitive compensation with incentive eligibility. Medical, dental and vision coverage Company paid life and AD&D insurance. Company paid short- and long-term disability. Voluntary benefit products 401k retirement savings plan Flexible Spending Account Paid time off Tuition reimbursement Employee Assistance Program (EAP) About Us: We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values: Win as a team. Do the right thing. Make a difference every day. Get it done. Think big. If you share these ideas, we’d love to hear from you! This position is not accessible by public transportation. Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.