Senior Director, Enterprise Account Management - Automotive

Job Title:Senior Director, Enterprise Account Management - AutomotiveJob DescriptionSenior Director, Enterprise Account Management - Automotive (Farmer Role)Location: Detroit, MI (Hybrid / Remote Flexible)About ConcentrixConcentrix is a global technology and services leader that partners with the world's most recognized brands to drive business outcomes at scale. We combine deep industry expertise with digital, analytics, AI, and operational capabilities to help clients simplify complexity and accelerate value.Role OverviewThe Senior Director, Enterprise Account Management - Automotive is a senior post‐sale growth leader responsible for retaining, expanding, and scaling existing strategic automotive accounts.This is a farmer role, focused on deepening relationships, expanding share of wallet, and accelerating multi‐LOB adoption across long‐standing enterprise clients. The role requires strong executive presence, commercial rigor, and the ability to connect client business priorities to integrated, outcome‐based solutions beyond the CX tower. Reporting to the Sector Portfolio Leader, this role owns overall account health, growth, and long‐term partnership value.Core ResponsibilitiesStrategic Account Ownership & ExpansionOwn end‐to‐end commercial accountability for a defined set of existing enterprise automotive accountsDevelop and execute multi‐year strategic account plans focused on:Whitespace expansionCross‐LOB penetrationRevenue growth, margin improvement, and wallet share* Drive existing‐client growth through structured expansion motions-not net‐new logo acquisition* Maximize Total Addressable Market (TAM) within assigned accountsMulti‐LOB Growth & Value ExpansionExpand relationships beyond customer experience into Digital, Data & Analytics, AI, Marketing Services, Trust & Safety, and Revenue GrowthIdentify expansion opportunities tied to client strategy, operating model gaps, and transformation initiativesLead solution expansion discussions, shaping integrated, multi‐LOB proposals aligned to client outcomesEnsure clients fully leverage Concentrix platforms, technologies, and ecosystem partnershipsExecutive Engagement & Relationship DepthBuild and sustain trusted, durable relationships with C‐suite and senior functional leaders (CIO, CMO, COO, Digital, Data, Operations)Position Concentrix as a long‐term strategic partner, not a transactional supplierLead executive business reviews, roadmap discussions, and value realization conversationsServe as the senior escalation point, owning accountability and resolution for critical issuesGovernance, Delivery Alignment & Client SuccessEstablish and manage robust executive and operational governance frameworksPartner closely with Delivery, Client Success, Practices, and Technology teams to ensure:Contractual commitments are metExpansion initiatives scale effectivelyClient satisfaction and retention remain high* Drive corrective action plans and continuous improvement where requiredFinancial & Performance AccountabilityOwn account‐level financial performance, including:Revenue growthExpansion bookingsGross margin performance* Monitor pipeline health, whitespace conversion, and expansion velocity* Provide clear, data‐driven updates to Portfolio and Sector leadershipQualifications & ExperienceBachelor's degree in Business, Marketing, Engineering, or related field (MBA preferred)8-10+ years of experience in enterprise account management, client growth, or strategic account leadershipProven success in farming complex enterprise accounts, with measurable expansion resultsExperience expanding accounts across multiple service lines / solution towersStrong executive‐level communication and financial acumenBackground in BPO, Technology Services, Digital Transformation, Consulting, or Managed Services strongly preferredProficiency with CRM and account planning tools (e.g., Salesforce)What Success Looks LikeExisting automotive clients expand engagement across multiple Concentrix Lines of BusinessRevenue growth comes from account deepening and solution expansionExecutive relationships exist across functions, not just CXAccounts demonstrate strong retention, margin discipline, and long‐term growth trajectoriesThe base salary range for this position is $152,000- $200,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.The deadline to apply for this position is May 26, 2026.Location:USA MI Work-at-HomeLanguage Requirements:English (Required)Time Type:Full timePhysical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:* English* SpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE