{"schemaVersion":"jobsearcher.job.v1","id":"2c58b4cd83c52f81a6cbfbee","url":"https://jobsearcher.com/jobs/2c58b4cd83c52f81a6cbfbee","canonicalUrl":"https://jobsearcher.com/jobs/2c58b4cd83c52f81a6cbfbee","title":"Customer Support Representative - ME","description":"WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:\nJoin our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!\n\nPOSITION DESCRIPTION:\nWe are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner.\n\nKEY RESPONSIBILITIES:\nRespond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance.\nAssist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies.\nTroubleshoot and resolve general customer issues, ensuring a seamless customer experience.\nMaintain detailed records of customer interactions and transactions in our CRM system.\nCollaborate with other departments as needed to resolve complex issues and improve customer satisfaction.\nFollow up with customers to ensure their issues have been resolved effectively.\nStay updated on company policies, procedures, and product offerings to provide accurate information to customers.\nContribute to a positive team environment by sharing feedback and insights to improve customer service processes.\nSALARY: $16 - $18/hour\n\nSCHEDULE & QUALIFICATION EXPECTATIONS\nAbout 25 hours per week with scheduling during regular business hours, Monday – Friday from 11 AM to 4:30 PM.\nLocation: Unity, ME\nHigh School diploma or equivalent, higher education preferred.\nCompetency in Windows-based environment.\nInternet and technologically savvy.\nPrevious experience in customer service, preferably in the telecommunications or broadband industry.\nExcellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail.\nAbility to handle multiple tasks and prioritize effectively in a fast-paced environment.\nProficiency in using CRM software and other customer support tools.\nA positive attitude and a commitment to providing exceptional customer service.\n\nREQUIRED SKILLS:\nFlexibility: is adaptable with ability to balance and manage multiple priorities.\nTime Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely.\nProfessional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers.\nResults Driven: consistently high-performance success and attention to detail.\nCustomer Focused: dedicated to service excellence for internal and external customers.\nLearning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change.\n\nBENEFITS:\n401(k) with 6% Company matching\nProrated PTO\nTuition Reimbursement Program (professional and personal)\nFree internet if you live within our service footprint\nOn-the-job training\n\nDirect Communications is an Equal Opportunity Employer and provider.","company":"Direct Communications","rawCompany":"direct communications","city":"Unity","state":"ME","isRemote":false,"isActive":false,"createdAt":"2026-08-04T18:44:43.959Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative - ME","description":"WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:\nJoin our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!\n\nPOSITION DESCRIPTION:\nWe are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner.\n\nKEY RESPONSIBILITIES:\nRespond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance.\nAssist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies.\nTroubleshoot and resolve general customer issues, ensuring a seamless customer experience.\nMaintain detailed records of customer interactions and transactions in our CRM system.\nCollaborate with other departments as needed to resolve complex issues and improve customer satisfaction.\nFollow up with customers to ensure their issues have been resolved effectively.\nStay updated on company policies, procedures, and product offerings to provide accurate information to customers.\nContribute to a positive team environment by sharing feedback and insights to improve customer service processes.\nSALARY: $16 - $18/hour\n\nSCHEDULE & QUALIFICATION EXPECTATIONS\nAbout 25 hours per week with scheduling during regular business hours, Monday – Friday from 11 AM to 4:30 PM.\nLocation: Unity, ME\nHigh School diploma or equivalent, higher education preferred.\nCompetency in Windows-based environment.\nInternet and technologically savvy.\nPrevious experience in customer service, preferably in the telecommunications or broadband industry.\nExcellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail.\nAbility to handle multiple tasks and prioritize effectively in a fast-paced environment.\nProficiency in using CRM software and other customer support tools.\nA positive attitude and a commitment to providing exceptional customer service.\n\nREQUIRED SKILLS:\nFlexibility: is adaptable with ability to balance and manage multiple priorities.\nTime Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely.\nProfessional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers.\nResults Driven: consistently high-performance success and attention to detail.\nCustomer Focused: dedicated to service excellence for internal and external customers.\nLearning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change.\n\nBENEFITS:\n401(k) with 6% Company matching\nProrated PTO\nTuition Reimbursement Program (professional and personal)\nFree internet if you live within our service footprint\nOn-the-job training\n\nDirect Communications is an Equal Opportunity Employer and provider.","datePosted":"2026-08-04T18:44:43.959Z","dateModified":"2026-08-04T18:44:43.959Z","hiringOrganization":{"@type":"Organization","name":"Direct Communications","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Unity","addressRegion":"ME","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c58b4cd83c52f81a6cbfbee"},"url":"https://jobsearcher.com/jobs/2c58b4cd83c52f81a6cbfbee"}}