{"schemaVersion":"jobsearcher.job.v1","id":"2c561b9db2ec80918e5c1ad2","url":"https://jobsearcher.com/jobs/2c561b9db2ec80918e5c1ad2","canonicalUrl":"https://jobsearcher.com/jobs/2c561b9db2ec80918e5c1ad2","title":"Switchboard Operator","description":"Job Description:\nWe are seeking a Switchboard Operator to provide efficient and courteous support by answering and directing calls and inquiries to the appropriate individuals or departments, while also supporting general administrative and front-desk activities.\nAs part of the Miller Electric Customer Service team , you become an important part of how people build, repair, and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.\nIf you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!\nThe location for this position is Appleton, WI .\nESSENTIAL FUNCTIONS: Route ~400 calls per day to the appropriate individuals within the organization.\nGreet visitors and direct them to the appropriate department or individual.\nManage web inquiry questions from customers and route to the correct individuals within the organization.\nReview and respond to time sensitive communications such as social media responses, emails, etc.\nWork well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers.\nMINIMUM QUALIFICATIONS: A minimum of two years of experience working in a customer service environment is preferred.\nDemonstrated commitment to professional growth through experiences, exposure, and ongoing training an/or education.\nPositive, enthusiastic, and self-motivated, with a strong commitment to providing excellent customer service.\nExperience with computerized phone system knowledge preferred, with the ability and willingness to learn new software and technology.\nProficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems.\nAbility to make sound customer-oriented decisions in a fast-paced environment while effectively managing multiple priorities\nExcellent verbal and written communication skills, with the ability to compose professional emails.\nAbility to build and maintain strong relationships with internal and external customers.\nITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.\nAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.\nAll qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.\n\n#J-18808-Ljbffr","company":"ITW","rawCompany":"itw","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-10-14T03:57:01.061Z","occupations":[{"code":"43-2011.00","title":"Switchboard Operators, Including Answering Service","slug":"switchboard-operators-including-answering-service"},{"code":"43-2021.00","title":"Telephone Operators","slug":"telephone-operators"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Switchboard Operator","description":"Job Description:\nWe are seeking a Switchboard Operator to provide efficient and courteous support by answering and directing calls and inquiries to the appropriate individuals or departments, while also supporting general administrative and front-desk activities.\nAs part of the Miller Electric Customer Service team , you become an important part of how people build, repair, and create to make this a better, brighter world. This role will provide a rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.\nIf you have a positive and enthusiastic attitude, as well as a passion for delivering a best-in-class customer experience, then this might be the job for you!\nThe location for this position is Appleton, WI .\nESSENTIAL FUNCTIONS: Route ~400 calls per day to the appropriate individuals within the organization.\nGreet visitors and direct them to the appropriate department or individual.\nManage web inquiry questions from customers and route to the correct individuals within the organization.\nReview and respond to time sensitive communications such as social media responses, emails, etc.\nWork well within the customer support team to identify improvement projects, scheduling rotation, vacations, and share information learned from internal divisions and customers.\nMINIMUM QUALIFICATIONS: A minimum of two years of experience working in a customer service environment is preferred.\nDemonstrated commitment to professional growth through experiences, exposure, and ongoing training an/or education.\nPositive, enthusiastic, and self-motivated, with a strong commitment to providing excellent customer service.\nExperience with computerized phone system knowledge preferred, with the ability and willingness to learn new software and technology.\nProficiency with the Microsoft Office and Email systems such as Outlook with a high level of comfort in moving between multiple information systems.\nAbility to make sound customer-oriented decisions in a fast-paced environment while effectively managing multiple priorities\nExcellent verbal and written communication skills, with the ability to compose professional emails.\nAbility to build and maintain strong relationships with internal and external customers.\nITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.\nAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.\nAll qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.\n\n#J-18808-Ljbffr","datePosted":"2026-10-14T03:57:01.061Z","dateModified":"2026-10-14T03:57:01.061Z","hiringOrganization":{"@type":"Organization","name":"ITW","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c561b9db2ec80918e5c1ad2"},"url":"https://jobsearcher.com/jobs/2c561b9db2ec80918e5c1ad2"}}