{"schemaVersion":"jobsearcher.job.v1","id":"2c5247067d0b099fa2f855fe","url":"https://jobsearcher.com/jobs/2c5247067d0b099fa2f855fe","canonicalUrl":"https://jobsearcher.com/jobs/2c5247067d0b099fa2f855fe","title":"Associate, IT Support","description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\n\nWe're committed to bringing passion and customer focus to the business.\n\nAs an Associate, IT Support at VXI GLOBAL SOLUTIONS LLC, you will provide essential technical assistance and support to internal employees, ensuring the smooth operation of IT systems and infrastructure.\n\nJob Responsibilities\n\nRespond to and resolve IT support requests and incidents via phone, email, and in-person.\nPerform basic troubleshooting of hardware, software, and network connectivity issues.\nInstall, configure, and maintain computer systems, peripherals, and software applications.\nProvide support for common business applications such as Microsoft Office Suite, email clients, and collaboration tools.\nAssist with user account management, including password resets and access provisioning.\nDocument support activities, solutions, and procedures in the help desk ticketing system.\nEscalate complex technical issues to appropriate senior IT staff or specialized teams.\nMaintain an accurate inventory of IT assets.\nEducate users on best practices for IT security and system usage.\nCollaborate with other IT team members to ensure efficient and effective support delivery.\n\nJob Qualifications\n\nHigh school diploma or equivalent; associate's degree in Information Technology or related field preferred.\n1-2 years of experience in an IT support role or a related technical position.\nBasic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.\nFamiliarity with common software applications, including Microsoft Office Suite.\nStrong problem-solving and analytical skills.\nExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.\nCustomer-focused attitude and a commitment to providing high-quality support.\nAbility to work independently and as part of a team in a fast-paced environment.\nCompTIA A+ certification or equivalent is a plus.\n\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nOriginal Title: Associate, IT Support\nReq Id: R26_04008\nPosted At: Fri Aug 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)\n\nInformation Systems | Customer Service\nFull Time\nMorrow, Georgia, United States","company":"VXI Global Solutions","rawCompany":"vxi global solutions","city":"Morrow","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:55:11.715Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate, IT Support","description":"It's fun to work in a company where people truly BELIEVE in what they are doing!\n\nWe're committed to bringing passion and customer focus to the business.\n\nAs an Associate, IT Support at VXI GLOBAL SOLUTIONS LLC, you will provide essential technical assistance and support to internal employees, ensuring the smooth operation of IT systems and infrastructure.\n\nJob Responsibilities\n\nRespond to and resolve IT support requests and incidents via phone, email, and in-person.\nPerform basic troubleshooting of hardware, software, and network connectivity issues.\nInstall, configure, and maintain computer systems, peripherals, and software applications.\nProvide support for common business applications such as Microsoft Office Suite, email clients, and collaboration tools.\nAssist with user account management, including password resets and access provisioning.\nDocument support activities, solutions, and procedures in the help desk ticketing system.\nEscalate complex technical issues to appropriate senior IT staff or specialized teams.\nMaintain an accurate inventory of IT assets.\nEducate users on best practices for IT security and system usage.\nCollaborate with other IT team members to ensure efficient and effective support delivery.\n\nJob Qualifications\n\nHigh school diploma or equivalent; associate's degree in Information Technology or related field preferred.\n1-2 years of experience in an IT support role or a related technical position.\nBasic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.\nFamiliarity with common software applications, including Microsoft Office Suite.\nStrong problem-solving and analytical skills.\nExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.\nCustomer-focused attitude and a commitment to providing high-quality support.\nAbility to work independently and as part of a team in a fast-paced environment.\nCompTIA A+ certification or equivalent is a plus.\n\nIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!\nOriginal Title: Associate, IT Support\nReq Id: R26_04008\nPosted At: Fri Aug 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)\n\nInformation Systems | Customer Service\nFull Time\nMorrow, Georgia, United States","datePosted":"2026-08-09T14:55:11.715Z","dateModified":"2026-08-09T14:55:11.715Z","hiringOrganization":{"@type":"Organization","name":"VXI Global Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Morrow","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c5247067d0b099fa2f855fe"},"url":"https://jobsearcher.com/jobs/2c5247067d0b099fa2f855fe"}}