{"schemaVersion":"jobsearcher.job.v1","id":"2c3f5bee8a9eaffdfc46c91e","url":"https://jobsearcher.com/jobs/2c3f5bee8a9eaffdfc46c91e","canonicalUrl":"https://jobsearcher.com/jobs/2c3f5bee8a9eaffdfc46c91e","title":"Program Manager","description":"About Scan Global Logistics:\n\nScan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.\n\nPosition Overview:\n\nScan Global Logistics is seeking an accomplished Program Manager to lead and grow large North American customer relationships. This is a high-impact role combining hands-on operational ownership of national asset-recovery and first-mile programs with the commercial judgment needed to expand SGL's share of the customer's business.\n\nThe Program Manager will “own” the day-to-day customer relationship, ensure our partner and agent network delivers against service expectations, and identify opportunities to expand the scope of services SGL provides, including offering creative solutions and suggestions to not only our customers, but our internal stakeholders as well.\n\nAs the primary point of contact, you will build trusted relationships with customer stakeholders while coordinating with operations, warehousing, pricing, technology, and other internal teams to deliver measurable business value.\n\nThe ideal candidate brings deep expertise in First Mile, Final Mile, and Reverse Logistics, strong commercial acumen, and the credibility to engage effectively with customers at both operational and senior leadership levels. You will work with stakeholders across procurement, operations, and supply chain to understand business priorities, develop practical logistics solutions, and demonstrate how improvements can translate into cost savings, operational resilience, and sustainability gains.\n\nKey Responsibilities:\n\nServe as the primary point of accountability for customer's formal performance reviews and ongoing account management.\nOwn day-to-day customer relationships and maintain strong relationships from site-level stakeholders through senior customer leadership.\nIdentify and pursue opportunities to expand SGL's scope across services, locations, and regions.\nManage relationships with assigned 3PL, 4PL, agent, and contractor partners across the national network.\nMonitor partner and network performance and drive accountability against agreed service expectations and customer requirements.\nLead technology initiatives supporting the account, including operational system optimization, reporting automation, and the adoption of AI-assisted reporting and analytics.\nDevelop and present proactive, data-driven recommendations that address customer needs and identify opportunities for operational and commercial improvement.\nDeliver customer-facing reporting on recovery completion, inventory movement, shipping volumes, service performance, and logistics efficiency to support regular business reviews.\nAnalyze operational data and performance trends to identify risks, opportunities, and areas for improvement.\nCoordinate cross-functional resources across operations, warehousing, pricing, technology, and other teams to ensure successful execution of customer requirements.\nOwn high-priority escalations involving lost or damaged equipment, delayed recoveries, service failures, and potential compliance exposure, ensuring timely resolution and transparent communication with the customer.\nSupport continuous improvement initiatives that enhance service quality, reduce costs, improve operational resilience, and strengthen the overall customer experience.\n\nPreferred Qualifications:\n\nExperience in reverse logistics, including end-of-lease recovery, OEM programs, recalls, liquidation, or asset recovery.\nExperience handling medical, telecommunications, IT, or other high-value technical equipment.\nExperience developing automated reporting, dashboards, or data-driven customer performance tools.\nExperience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations.\nExperience identifying and converting operational opportunities into expanded customer services or revenue growth.\n\nQualifications:\n\n10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership, with demonstrated ownership of business outcomes.\nDirect experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments.\nDemonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance.\nStrong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling.\nDemonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions.\nStrong understanding of white-glove handling and the transportation and recovery of high-value equipment.\nWorking knowledge of TMS and WMS platforms, with the ability to leverage operational systems and data to improve performance.\nExperience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account.\nStrong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions without relying solely on dedicated analysts.\nExcellent communication, relationship management, negotiation, and presentation skills.\nAbility to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment.\n\nPhysical Requirements:\n\nProlonged periods of sitting at a desk and working on a computer.\nLift up to 15 pounds occasionally\n\nWork authorization/security clearance requirements:\n\nMust be eligible to work in the United States\nMust pass TSA eligibility screening\n\nJob Type: Full-time\n\nPay: $100,000 to $120,000 Annually\n\nSchedule: 8-hour shift (Monday to Friday)\n\nWork Location: Remote – United States, but preferred in Northeast US\n\nBenefits:\n\n401(k)\nHealth Insurance\nDental insurance\nVision Insurance\nEmployee assistance program\nHealth Savings Account (HSA)\nLife insurance\nShort Term Disability Insurance\nLong Term Disability Insurance\nPaid Time Off\nTuition Reimbursement\n\nDeadline: 01/10/2026, 01:59\nContact person:\nSaniya Naz HR Generalist/Recruiter (SHRM-CP)\nLocation: Remote – United States, but preferred in Northeast US","company":"Scan Global Logistics","rawCompany":"scan global logistics","city":"Huntington","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-09-02T10:43:34.471Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"},{"code":"13-1081.00","title":"Logisticians","slug":"logisticians"}],"industries":[{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"About Scan Global Logistics:\n\nScan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.\n\nPosition Overview:\n\nScan Global Logistics is seeking an accomplished Program Manager to lead and grow large North American customer relationships. This is a high-impact role combining hands-on operational ownership of national asset-recovery and first-mile programs with the commercial judgment needed to expand SGL's share of the customer's business.\n\nThe Program Manager will “own” the day-to-day customer relationship, ensure our partner and agent network delivers against service expectations, and identify opportunities to expand the scope of services SGL provides, including offering creative solutions and suggestions to not only our customers, but our internal stakeholders as well.\n\nAs the primary point of contact, you will build trusted relationships with customer stakeholders while coordinating with operations, warehousing, pricing, technology, and other internal teams to deliver measurable business value.\n\nThe ideal candidate brings deep expertise in First Mile, Final Mile, and Reverse Logistics, strong commercial acumen, and the credibility to engage effectively with customers at both operational and senior leadership levels. You will work with stakeholders across procurement, operations, and supply chain to understand business priorities, develop practical logistics solutions, and demonstrate how improvements can translate into cost savings, operational resilience, and sustainability gains.\n\nKey Responsibilities:\n\nServe as the primary point of accountability for customer's formal performance reviews and ongoing account management.\nOwn day-to-day customer relationships and maintain strong relationships from site-level stakeholders through senior customer leadership.\nIdentify and pursue opportunities to expand SGL's scope across services, locations, and regions.\nManage relationships with assigned 3PL, 4PL, agent, and contractor partners across the national network.\nMonitor partner and network performance and drive accountability against agreed service expectations and customer requirements.\nLead technology initiatives supporting the account, including operational system optimization, reporting automation, and the adoption of AI-assisted reporting and analytics.\nDevelop and present proactive, data-driven recommendations that address customer needs and identify opportunities for operational and commercial improvement.\nDeliver customer-facing reporting on recovery completion, inventory movement, shipping volumes, service performance, and logistics efficiency to support regular business reviews.\nAnalyze operational data and performance trends to identify risks, opportunities, and areas for improvement.\nCoordinate cross-functional resources across operations, warehousing, pricing, technology, and other teams to ensure successful execution of customer requirements.\nOwn high-priority escalations involving lost or damaged equipment, delayed recoveries, service failures, and potential compliance exposure, ensuring timely resolution and transparent communication with the customer.\nSupport continuous improvement initiatives that enhance service quality, reduce costs, improve operational resilience, and strengthen the overall customer experience.\n\nPreferred Qualifications:\n\nExperience in reverse logistics, including end-of-lease recovery, OEM programs, recalls, liquidation, or asset recovery.\nExperience handling medical, telecommunications, IT, or other high-value technical equipment.\nExperience developing automated reporting, dashboards, or data-driven customer performance tools.\nExperience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations.\nExperience identifying and converting operational opportunities into expanded customer services or revenue growth.\n\nQualifications:\n\n10+ years of experience in specialized logistics, first-mile or final-mile operations, reverse logistics, customer success, implementation, technical account management, or operations leadership, with demonstrated ownership of business outcomes.\nDirect experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments.\nDemonstrated experience building, managing, and holding an agent, contractor, or partner network accountable for performance.\nStrong working knowledge of first-mile logistics, reverse logistics, asset recovery, and/or high-value equipment handling.\nDemonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions.\nStrong understanding of white-glove handling and the transportation and recovery of high-value equipment.\nWorking knowledge of TMS and WMS platforms, with the ability to leverage operational systems and data to improve performance.\nExperience implementing or introducing new systems, technology, automation, or reporting solutions within a live customer account.\nStrong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions without relying solely on dedicated analysts.\nExcellent communication, relationship management, negotiation, and presentation skills.\nAbility to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment.\n\nPhysical Requirements:\n\nProlonged periods of sitting at a desk and working on a computer.\nLift up to 15 pounds occasionally\n\nWork authorization/security clearance requirements:\n\nMust be eligible to work in the United States\nMust pass TSA eligibility screening\n\nJob Type: Full-time\n\nPay: $100,000 to $120,000 Annually\n\nSchedule: 8-hour shift (Monday to Friday)\n\nWork Location: Remote – United States, but preferred in Northeast US\n\nBenefits:\n\n401(k)\nHealth Insurance\nDental insurance\nVision Insurance\nEmployee assistance program\nHealth Savings Account (HSA)\nLife insurance\nShort Term Disability Insurance\nLong Term Disability Insurance\nPaid Time Off\nTuition Reimbursement\n\nDeadline: 01/10/2026, 01:59\nContact person:\nSaniya Naz HR Generalist/Recruiter (SHRM-CP)\nLocation: Remote – United States, but preferred in Northeast US","datePosted":"2026-09-02T10:43:34.471Z","dateModified":"2026-09-02T10:43:34.471Z","hiringOrganization":{"@type":"Organization","name":"Scan Global Logistics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Huntington","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c3f5bee8a9eaffdfc46c91e"},"url":"https://jobsearcher.com/jobs/2c3f5bee8a9eaffdfc46c91e"}}