IT Operations Admin II
Join PDS Tech as a IT Operation Admin II in Apple Grove, WV!Location: 29618 Huntington Rd, Apple Grove, WV 25502 | Pay Rate: $34-$40 | Schedule: M-F, 8AM-5PMProject Length: 6 month contract-to DIRECT hireKeep People Connected. Power the Technology That Drives the Business.Make a Real Impact Every DayWe're looking for a customer focused IT Operation Admin to support employees across multiple locations by delivering exceptional technical support and maintaining reliable IT infrastructure. In this hands on role, you'll troubleshoot issues, deploy and manage equipment, support cloud and on prem systems, and collaborate on projects that keep the organization running smoothly.If you enjoy solving problems, working directly with people, and growing your technical skillset-this is an opportunity to make a difference.What You'll DoEnd User Support & ServiceProvide technical support via phone, email, chat, ticketing system , and in person for onsite employeesDeliver remote support to other company locationsAnticipate user needs and adapt communication style based on situationParticipate in a rotational on call schedule , including evenings and weekends as requiredHardware, Software & Infrastructure SupportOrder, configure, deploy, and manage lifecycle of new and used equipmentTroubleshoot and maintain IT infrastructure, including:Computers and laptopsPhones and serversNetwork devicesAccess control systems, cameras, and badgesLow voltage cabling terminationAssist with installation, licensing, maintenance, and troubleshooting of software and applicationsSupport user account creation, access permissions, and group membershipsProjects, Documentation & ProcessSupport IT projects as assigned (upgrades, rollouts, implementations)Create and maintain clear documentation for incidents, projects, and inventoryContribute to continual improvement of IT processes and service deliveryWhat You BringMinimum Qualifications3+ years of technical experience supporting users with hardware, software, administration, and IT customer supportIT related Associate's degree or 2 years of equivalent recent experienceCore Skills & AttributesStrong customer service mindset and ability to adapt to different situationsClear, confident communication skills-including addressing issues directly when neededCollaborative team player with a problem solving approachStrong troubleshooting, judgment, and decision making skillsDependable, organized, and highly detail orientedPreferred QualificationsExperience with:Windows OS, Microsoft Office, Outlook , and common business applicationsNetworking equipment, conference room A/V, and access control systemsWorkstation imaging and MDM solutions (e.g., Microsoft Intune)PowerShell , cloud management, Microsoft ADOScrum or Agile project environmentsHeavy industrial environmentsSAS platformCertifications (Required Within First Year)You will be expected to obtain:AZ-900MD-102AZ-104AZ-040T00-ASupport and learning opportunities are provided to help you achieve these certifications.Why Join UsPeople first IT culture with a strong focus on service and reliabilityOpportunities to expand technical skills , certifications, and real world experienceExposure to diverse systems, environments, and projectsA collaborative team that values communication, accountability, and continuous improvementWork that blends hands on troubleshooting with longer term infrastructure and cloud initiativesReady to Grow Your IT Career?If you're a driven IT professional who enjoys helping others, solving problems, and continuously learning, we want to hear from you.Apply today and help keep our technology-and our people-moving forward.Pay Details: $34.00 to $40.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.