{"schemaVersion":"jobsearcher.job.v1","id":"2c19afe55a1b23883c819375","url":"https://jobsearcher.com/jobs/2c19afe55a1b23883c819375","canonicalUrl":"https://jobsearcher.com/jobs/2c19afe55a1b23883c819375","title":"Client Success Engineer (Remote)","description":"About ChartmetricChartmetric, Inc. is a 10-year-old startup specializing in music data analytics. We are trusted by Universal Music Group, Sony, Warner, and Apple Music, as well as hundreds of other music companies and industry professionals. Our team has created a self-service data dashboard for the music industry to better understand the activity happening around artists. Together, we combine hundreds of thousands of real-time data points across iTunes, Spotify, YouTube, Google, Amazon, X, and others through our beautifully designed tool in order to make sense of the increasingly complex landscape of the music industry.About The RoleWe are looking for a highly technical, client-focused Client Success Engineer to join our team. This role sits at the intersection of engineering, product, data, and client success.You will work directly with clients to investigate and resolve technical issues, answer complex questions, troubleshoot data discrepancies, and improve the client experience from end to end. Unlike a traditional support role, you will also contribute directly to the product and codebase by diagnosing bugs, implementing fixes, improving tooling, and deploying solutions into production.This is an ideal role for someone who enjoys solving ambiguous real-world problems, communicating with clients, and using modern AI development tools to move fast and deliver impact.What You'll DoInvestigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelinesCommunicate clearly and professionally with clients throughout the lifecycle of a requestClarify ambiguous requests and drive issues through resolution with strong ownership and follow-throughTroubleshoot data inconsistencies, platform behavior, and product edge casesUse AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate deliveryContribute production-quality code changes across backend services, APIs, internal tooling, and data systemsCollaborate with engineers through peer reviews, testing, deployment, and incident responseImprove internal support tooling, documentation, workflows, and automationIdentify recurring client pain points and partner with Product and Engineering to improve the platformHelp build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellenceQualificationsTechnical Skills3+ years experience in a relevant role (client supporting engineering or similar)CS degree preferred Strong technical foundation in software engineering, scripting, APIs, and debuggingComfortable reading and modifying production codeExperience with SQL, APIs, logs, and troubleshooting distributed systems or web applicationsAbility to independently investigate complex technical issuesExperience using AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in day-to-day workflowsComfortable contributing code through pull requests, peer review, CI/CD, and production deploymentsFamiliarity with cloud infrastructure, data systems, or analytics platforms is a plusClient & Communication SkillsExcellent written and verbal communication skillsAbility to explain technical concepts clearly to both technical and non-technical usersStrong empathy, professionalism, and client ownership mindsetComfortable navigating ambiguity and incomplete informationHighly organized with strong attention to detail and follow-throughBonus PointsExperience working at a SaaS, data, analytics, or API-focused companyExperience supporting developers or technical clientsFamiliarity with the music, creator, or entertainment industryExperience with observability tools, incident management, or production supportPrior experience in startups or high-growth environmentsThe Pay Range For This Role Is80,000 - 100,000 USD per year(Remote)","company":"Chartmetric","rawCompany":"chartmetric","isRemote":true,"isActive":false,"createdAt":"2026-05-28T13:20:08.990Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Success Engineer (Remote)","description":"About ChartmetricChartmetric, Inc. is a 10-year-old startup specializing in music data analytics. We are trusted by Universal Music Group, Sony, Warner, and Apple Music, as well as hundreds of other music companies and industry professionals. Our team has created a self-service data dashboard for the music industry to better understand the activity happening around artists. Together, we combine hundreds of thousands of real-time data points across iTunes, Spotify, YouTube, Google, Amazon, X, and others through our beautifully designed tool in order to make sense of the increasingly complex landscape of the music industry.About The RoleWe are looking for a highly technical, client-focused Client Success Engineer to join our team. This role sits at the intersection of engineering, product, data, and client success.You will work directly with clients to investigate and resolve technical issues, answer complex questions, troubleshoot data discrepancies, and improve the client experience from end to end. Unlike a traditional support role, you will also contribute directly to the product and codebase by diagnosing bugs, implementing fixes, improving tooling, and deploying solutions into production.This is an ideal role for someone who enjoys solving ambiguous real-world problems, communicating with clients, and using modern AI development tools to move fast and deliver impact.What You'll DoInvestigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelinesCommunicate clearly and professionally with clients throughout the lifecycle of a requestClarify ambiguous requests and drive issues through resolution with strong ownership and follow-throughTroubleshoot data inconsistencies, platform behavior, and product edge casesUse AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate deliveryContribute production-quality code changes across backend services, APIs, internal tooling, and data systemsCollaborate with engineers through peer reviews, testing, deployment, and incident responseImprove internal support tooling, documentation, workflows, and automationIdentify recurring client pain points and partner with Product and Engineering to improve the platformHelp build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellenceQualificationsTechnical Skills3+ years experience in a relevant role (client supporting engineering or similar)CS degree preferred Strong technical foundation in software engineering, scripting, APIs, and debuggingComfortable reading and modifying production codeExperience with SQL, APIs, logs, and troubleshooting distributed systems or web applicationsAbility to independently investigate complex technical issuesExperience using AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in day-to-day workflowsComfortable contributing code through pull requests, peer review, CI/CD, and production deploymentsFamiliarity with cloud infrastructure, data systems, or analytics platforms is a plusClient & Communication SkillsExcellent written and verbal communication skillsAbility to explain technical concepts clearly to both technical and non-technical usersStrong empathy, professionalism, and client ownership mindsetComfortable navigating ambiguity and incomplete informationHighly organized with strong attention to detail and follow-throughBonus PointsExperience working at a SaaS, data, analytics, or API-focused companyExperience supporting developers or technical clientsFamiliarity with the music, creator, or entertainment industryExperience with observability tools, incident management, or production supportPrior experience in startups or high-growth environmentsThe Pay Range For This Role Is80,000 - 100,000 USD per year(Remote)","datePosted":"2026-05-28T13:20:08.990Z","dateModified":"2026-05-28T13:20:08.990Z","hiringOrganization":{"@type":"Organization","name":"Chartmetric","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2c19afe55a1b23883c819375"},"url":"https://jobsearcher.com/jobs/2c19afe55a1b23883c819375"}}