Operations Leader

Front-of-House Operations Leader (Leadership Position)At Chick-fil-A, a FOH Operations Leader is responsible for delivering exceptional guest and team member experiences by leading with excellence, executing at a high level, and developing others. This role plays a critical part in driving restaurant performance, building team culture, and creating a positive, high-energy environment where people can grow.Position Type:Full-time and Part-timeOur Benefits Include:FREE College (Online at the University of the Cumberlands covers tuition and books)120+ Degree ProgramsAssociates, Bachelors, and Masters Degree ProgramsPaid Time Off (Full-time)401(k) with 6% Employer MatchEmployee Meal benefitsFlexible scheduleEvery Sunday OffA fun work environment where you can positively influence othersLearning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsOperations Leader Responsibilities:Lead shifts with a focus on food quality, fast service, and order accuracyCreate a welcoming and clean environment for guests and team membersBuild relationships and develop team members through coaching and feedbackMaintain a positive, team-first culture through encouragement and recognitionCommunicate clear plans and expectations to the team before and during shiftsIdentify and resolve operational bottlenecks quickly and effectivelyEnsure proper setup, staffing, and execution throughout the shiftHandle guest concerns with care and professionalism using effective recovery methodsOversee cleanliness, stocking, and organization standardsManage breaks, positioning, and team rotations effectivelyComplete thorough shift handoffs and communicate with other leadersUphold all Chick-fil-A standards, policies, and proceduresQualifications and Requirements:Leadership or hospitality experience preferred, not requiredStrong multi-tasking skillsQuick and effective decision-makingStrong communication and interpersonal skillsAbility to work in and lead in a fast-paced, high-pressure environmentPositive attitude with a "We over Me" mindsetAbility to give and receive feedback in a constructive wayStrong time management and organizational skillsDependable, adaptable, and team-orientedPassion for serving others and developing peopleAbility to stand for long periods of timeAbility to work a flexible scheduleWhat We're Looking For:Servant leaders who care about peopleHumility, coachability, and openness to feedbackLeaders who want to work at Chick-fil-A for several years and grow with usLeaders who model strong character and lead by exampleIndividuals who stay composed and make sound decisions under pressureTeam builders who create trust and connectionSelf-starters committed to personal and professional growthLeaders willing and able to coach and give feedback effectively with clarity and kindnessAbility to hold self and others accountable to our policy handbook and operational standards of excellencePeople who genuinely care about guests and team membersCompensation:Starting at $18 per hourCompetitive pay based on experience