{"schemaVersion":"jobsearcher.job.v1","id":"2bbcd31ddffe28baf6d6bc94","url":"https://jobsearcher.com/jobs/2bbcd31ddffe28baf6d6bc94","canonicalUrl":"https://jobsearcher.com/jobs/2bbcd31ddffe28baf6d6bc94","title":"Electronics Manufacturing RMA Documentation Coordinator","description":"Job Overview\nThe Electronics Manufacturing RMA Documentation and Customer Support Coordinator is responsible for coordinating, documenting, and tracking customer Return Material Authorization (RMA) requests from initial receipt through final closure.\nThis is an entry-level administrative and customer-support position. It does not require an engineering or technical background. The successful candidate will be organized, comfortable using computers, attentive to details, and able to communicate professionally with customers and internal departments.\nTraining will be provided on the company’s products, RMA procedures, ERP system, and internal processes.\nSALARY: NEGOTIABLE\nKey Responsibilities\nReceive and document customer RMA requests.\nReview submitted information and follow up with customers when required information is missing.\nCreate and maintain RMA records in the company’s ERP system and tracking files.\nAssign or coordinate RMA numbers according to company procedures.\nAcknowledge receipt of RMA requests and provide customers with status updates.\nTrack returned products from receipt through evaluation, repair, replacement, or final disposition.\nCoordinate with Quality, Engineering, Production, Warehouse, Shipping, Customer Service, and other departments.\nMaintain accurate information regarding RMA status, responsible department, open actions, and required completion dates.\nFollow up regularly with internal teams to ensure open RMAs continue moving toward completion.\nPrepare and update Excel reports showing open, completed, overdue, and pending RMAs.\nMaintain customer documents, shipping information, evaluation reports, approvals, and other RMA-related records.\nNotify the appropriate manager when an RMA is delayed or requires additional attention.\nCoordinate the return shipment of repaired or replacement products after receiving the necessary approvals.\nConfirm that all required documentation is complete before closing an RMA.\nMaintain organized electronic and physical RMA files.\nSupport periodic reporting and review meetings by providing accurate RMA status information.\nPerform other administrative and customer-service duties as assigned.\nRequired Qualifications\nHigh school diploma or equivalent; an associate degree is preferred but not required.\nBasic to intermediate Microsoft Excel skills.\nGeneral computer proficiency, including email, Microsoft Office, and electronic document management.\nAbility to learn and use an ERP system.\nStrong written and verbal communication skills.\nGood organizational and follow-up skills.\nStrong attention to detail and accuracy.\nAbility to manage multiple requests and priorities.\nAbility to communicate professionally with customers and coworkers.\nWillingness to learn company products, processes, and RMA procedures.\nManufacturing Industry Experience\nPreferred Qualifications\nPrevious experience in customer service, administrative support, order processing, data entry, logistics, or document control.\nFamiliarity with ERP or customer relationship management systems.\nExperience maintaining trackers, reports, or customer records.\n· Previous manufacturing or electronics experience is helpful but is not required.\nSkills and Competencies\nCustomer-service mindset\nOrganization and time management\nConsistent follow-up\nClear and professional communication\nAccurate data entry and recordkeeping\nBasic Excel reporting\nProblem identification and escalation\nAbility to work with multiple departments\nDependability and accountability\nWillingness to learn\nMeasures of Success\nPerformance in this position may be measured by:\nTimely acknowledgment and entry of new RMA requests.\nAccuracy and completeness of RMA records.\nConsistent follow-up on open and overdue actions.\nTimeliness and clarity of customer status updates.\nAccuracy of weekly or monthly RMA reports.\nProper filing and retention of supporting documents.\nTimely escalation of delays and unresolved issues.\nReduction in RMAs that remain open because of missing documentation or follow-up.\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","company":"Elemasterusin","rawCompany":"elemasterusin","city":"Duluth","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-08-10T14:40:32.832Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-2072.00","title":"Electronics Engineers, Except Computer","slug":"electronics-engineers-except-computer"}],"industries":[{"code":"334418","title":"Printed Circuit Assembly (Electronic Assembly) Manufacturing","slug":"printed-circuit-assembly-electronic-assembly-manufacturing"},{"code":"334513","title":"Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables","slug":"instruments-and-related-products-manufacturing-for-measuring-displaying-and-controlling-industrial-process-variables"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Electronics Manufacturing RMA Documentation Coordinator","description":"Job Overview\nThe Electronics Manufacturing RMA Documentation and Customer Support Coordinator is responsible for coordinating, documenting, and tracking customer Return Material Authorization (RMA) requests from initial receipt through final closure.\nThis is an entry-level administrative and customer-support position. It does not require an engineering or technical background. The successful candidate will be organized, comfortable using computers, attentive to details, and able to communicate professionally with customers and internal departments.\nTraining will be provided on the company’s products, RMA procedures, ERP system, and internal processes.\nSALARY: NEGOTIABLE\nKey Responsibilities\nReceive and document customer RMA requests.\nReview submitted information and follow up with customers when required information is missing.\nCreate and maintain RMA records in the company’s ERP system and tracking files.\nAssign or coordinate RMA numbers according to company procedures.\nAcknowledge receipt of RMA requests and provide customers with status updates.\nTrack returned products from receipt through evaluation, repair, replacement, or final disposition.\nCoordinate with Quality, Engineering, Production, Warehouse, Shipping, Customer Service, and other departments.\nMaintain accurate information regarding RMA status, responsible department, open actions, and required completion dates.\nFollow up regularly with internal teams to ensure open RMAs continue moving toward completion.\nPrepare and update Excel reports showing open, completed, overdue, and pending RMAs.\nMaintain customer documents, shipping information, evaluation reports, approvals, and other RMA-related records.\nNotify the appropriate manager when an RMA is delayed or requires additional attention.\nCoordinate the return shipment of repaired or replacement products after receiving the necessary approvals.\nConfirm that all required documentation is complete before closing an RMA.\nMaintain organized electronic and physical RMA files.\nSupport periodic reporting and review meetings by providing accurate RMA status information.\nPerform other administrative and customer-service duties as assigned.\nRequired Qualifications\nHigh school diploma or equivalent; an associate degree is preferred but not required.\nBasic to intermediate Microsoft Excel skills.\nGeneral computer proficiency, including email, Microsoft Office, and electronic document management.\nAbility to learn and use an ERP system.\nStrong written and verbal communication skills.\nGood organizational and follow-up skills.\nStrong attention to detail and accuracy.\nAbility to manage multiple requests and priorities.\nAbility to communicate professionally with customers and coworkers.\nWillingness to learn company products, processes, and RMA procedures.\nManufacturing Industry Experience\nPreferred Qualifications\nPrevious experience in customer service, administrative support, order processing, data entry, logistics, or document control.\nFamiliarity with ERP or customer relationship management systems.\nExperience maintaining trackers, reports, or customer records.\n· Previous manufacturing or electronics experience is helpful but is not required.\nSkills and Competencies\nCustomer-service mindset\nOrganization and time management\nConsistent follow-up\nClear and professional communication\nAccurate data entry and recordkeeping\nBasic Excel reporting\nProblem identification and escalation\nAbility to work with multiple departments\nDependability and accountability\nWillingness to learn\nMeasures of Success\nPerformance in this position may be measured by:\nTimely acknowledgment and entry of new RMA requests.\nAccuracy and completeness of RMA records.\nConsistent follow-up on open and overdue actions.\nTimeliness and clarity of customer status updates.\nAccuracy of weekly or monthly RMA reports.\nProper filing and retention of supporting documents.\nTimely escalation of delays and unresolved issues.\nReduction in RMAs that remain open because of missing documentation or follow-up.\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-08-10T14:40:32.832Z","dateModified":"2026-08-10T14:40:32.832Z","hiringOrganization":{"@type":"Organization","name":"Elemasterusin","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Duluth","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2bbcd31ddffe28baf6d6bc94"},"url":"https://jobsearcher.com/jobs/2bbcd31ddffe28baf6d6bc94"}}