Manager, Count Room

Manager, Count RoomJoin a winning team at del Lago Resort & Casino. With gaming, hotel, retail, and restaurant positions, you can always find what you're looking for. We'll provide all the training you'll need to succeed in your job and grow in your career. Whether it's the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you're looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you're coming from, however long you plan to stay, there's only one destination in the Finger Lakes region that gives you everything you expect, and then some.Job SummaryThe Count Room Manager has overall responsibility for removal of cash boxes and proper counting of bills and vouchers from gaming device bill acceptors and table games drop boxes. Ensures proper safety training, safe working practices and compliance with all department and company policies, procedures, internal controls, and government regulations. Responsible for proper and accurate record keeping and the storage of all gaming-related records and forms. The Count Room Manager is required to always demonstrate and provide outstanding customer and employee relations.Essential Duties and ResponsibilitiesSelects, schedules, directs, supervises, trains, and develops staffWorks with Surveillance and Security to develop and maintain drop routeMonitors count room activity for cleanliness, safe working conditions and practices, and compliance with all department and company policies, procedures, internal controls, and government regulationsEnsures the proper removal and counting of all vouchers and currency from gaming bill acceptors and table games drop boxesControls the storage of gaming-related records and formsPrepares and generates gaming device, cash and voucher and win reports at the conclusion of the countHandles minor mechanical equipment maintenance and repairsCoaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charmOther duties as assignedRequired Skills and AbilitiesMust have a high school diploma or GED certificate. Bachelor's degree preferred. Must have excellent math skills. PC proficient. Able to formulate and communicate ideas. Ability to make independent decisions.Education and ExperienceIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations: Attend required training sessions offered by the casino. Obtain required license(s). Perform the duties described in compliance with local laws and regulations. Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department. Knowledge of the property's programs to address problem gambling. Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls. Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management. Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of.Physical Requirements & Working ConditionsMust have ability to: Ability to perform heavy lifting of 50 lbs. (or more) and push and pull up to 100 lbs. Required to work in a small, confined, and noisy area. Communicates effectively with all levels of Team Members, guests, and outside contacts. Required to work effectively in a fast-paced environment. Required to move around all work areas effectively and efficiently. Required to work long hours, including nights, weekends, and holidays. Required to work for extended time seated as well as on your feet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, or disability.Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.