{"schemaVersion":"jobsearcher.job.v1","id":"2b91c47fcdb6ea2384fb5d18","url":"https://jobsearcher.com/jobs/2b91c47fcdb6ea2384fb5d18","canonicalUrl":"https://jobsearcher.com/jobs/2b91c47fcdb6ea2384fb5d18","title":"Chat Support Representative II","description":"Description\nXP Services Inc is on the lookout for a Chat Support Representative II to join our dedicated team in Tullahoma. This full-time, remote position provides an excellent opportunity to engage with customers in the rapidly evolving Airlines/Aviation industry. If you are passionate about customer service and looking for a place to grow your career, this is the role for you.\nIn this role, you will primarily assist customers through online chat support, providing them with timely and accurate information while resolving inquiries related to flight reservations, ticket changes, and various airline services. Your contributions will be crucial in enhancing customer satisfaction and ensuring a smooth experience for our clients. We offer a competitive salary range between $57,843 and $65,932 annually, along with robust benefits and opportunities for personal and professional development.\nLocation: United States (Remote)\nResponsibilities\nEngage with customers via chat to provide assistance and resolve issues\nRespond promptly to inquiries regarding flight reservations and ticketing\nMaintain a high level of customer service in all interactions\nDocument customer interactions and follow up as necessary\nStay informed about company policies and airline regulations\nCollaborate effectively with other team members and departments\nContribute to continuous improvement initiatives in customer service\nParticipate in training sessions to enhance skills and knowledge\nRequirements\nHigh school diploma or equivalent\nExcellent written communication skills\nStrong attention to detail and problem-solving abilities\nAbility to manage multiple inquiries simultaneously\nComfortable using chat software and other digital communication tools\nPrior customer service experience is preferred\nPositive attitude and a willingness to learn and grow\nA passion for the Airlines/Aviation industry is a plus","company":"Xp Services","rawCompany":"xp services","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:40:00.921Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4181.00","title":"Reservation and Transportation Ticket Agents and Travel Clerks","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks"},{"code":"41-3041.00","title":"Travel Agents","slug":"travel-agents"}],"industries":[{"code":"481211","title":"Nonscheduled Chartered Passenger Air Transportation","slug":"nonscheduled-chartered-passenger-air-transportation"},{"code":"481111","title":"Scheduled Passenger Air Transportation","slug":"scheduled-passenger-air-transportation"},{"code":"481219","title":"Other Nonscheduled Air Transportation","slug":"other-nonscheduled-air-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Chat Support Representative II","description":"Description\nXP Services Inc is on the lookout for a Chat Support Representative II to join our dedicated team in Tullahoma. This full-time, remote position provides an excellent opportunity to engage with customers in the rapidly evolving Airlines/Aviation industry. If you are passionate about customer service and looking for a place to grow your career, this is the role for you.\nIn this role, you will primarily assist customers through online chat support, providing them with timely and accurate information while resolving inquiries related to flight reservations, ticket changes, and various airline services. Your contributions will be crucial in enhancing customer satisfaction and ensuring a smooth experience for our clients. We offer a competitive salary range between $57,843 and $65,932 annually, along with robust benefits and opportunities for personal and professional development.\nLocation: United States (Remote)\nResponsibilities\nEngage with customers via chat to provide assistance and resolve issues\nRespond promptly to inquiries regarding flight reservations and ticketing\nMaintain a high level of customer service in all interactions\nDocument customer interactions and follow up as necessary\nStay informed about company policies and airline regulations\nCollaborate effectively with other team members and departments\nContribute to continuous improvement initiatives in customer service\nParticipate in training sessions to enhance skills and knowledge\nRequirements\nHigh school diploma or equivalent\nExcellent written communication skills\nStrong attention to detail and problem-solving abilities\nAbility to manage multiple inquiries simultaneously\nComfortable using chat software and other digital communication tools\nPrior customer service experience is preferred\nPositive attitude and a willingness to learn and grow\nA passion for the Airlines/Aviation industry is a plus","datePosted":"2026-08-07T10:40:00.921Z","dateModified":"2026-08-07T10:40:00.921Z","hiringOrganization":{"@type":"Organization","name":"Xp Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2b91c47fcdb6ea2384fb5d18"},"url":"https://jobsearcher.com/jobs/2b91c47fcdb6ea2384fb5d18"}}