{"schemaVersion":"jobsearcher.job.v1","id":"2b71c0d63b740597ba4cdca6","url":"https://jobsearcher.com/jobs/2b71c0d63b740597ba4cdca6","canonicalUrl":"https://jobsearcher.com/jobs/2b71c0d63b740597ba4cdca6","title":"Technical Support Analyst (Remote)","description":"Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.\nHigh-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.\nFounded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.\nWhy This Role Matters\nWe’re looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs.\nYou will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you’ll be the go-to person for resolving technical challenges that don’t require engineering-level intervention but are crucial for our merchants’ success. If you thrive in high-stakes, fast-paced environments, love solving problems and are obsessed with providing merchants with a world-class experience, we want to hear from you!\nThis role is perfect for someone with a sense of customer empathy, a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), comfortable in ambiguity, and a desire to help merchants solve complex problems.\nWhat You’ll Do\nResolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.\nOwn ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.\nTroubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.\nIdentify patterns and recurring issues, providing actionable insights to Product & Engineering.\nEducate and empower merchants, proactively guiding them on best practices for using Tabs.\nCollaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.\nContribute to internal documentation, improving processes and reducing repeated inquiries.\nOwnership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues.\nExamples of Work\nHandling Critical Invoice Issues - A high-value merchant reports a data mismatch between Tabs and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.\nDebugging Payment Failures - A merchant experiences payment failures due to a payments system integration issue. You investigate the logs, determine the root cause, work with engineering to resolve it, and guide the merchant through necessary actions to prevent future failures.\nProactive Issue Prevention & Merchant Education - After noticing a pattern of merchants struggling with invoice readiness settings, you create an internal playbook and proactive education materials to reduce recurring tickets by 30%.\nWhat You Bring\n1-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.\nExceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.\nTechnical aptitude, with experience troubleshooting API, ERP, or payment-related issues.\nAccounting knowledge a plus.\nExcellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.\nAbility to manage high ticket volume while maintaining high-quality responses.\nExperience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.\nSQL or data querying experience is a plus.\nAbility to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.\nSome level of out-of-hours coverage required, given we are a 24x7 SaaS operation.\nPerks and Benefits (Full-time Employees)\nCompetitive compensation and equity\nUnlimited PTO\nUp to 100% employer covered monthly healthcare premium (medical, dental, vision)\nLunch provided via Sharebite, plus dinner for any later in office days.\nParental leave up to 12 weeks\nTax free commuter and parking benefits\nVoluntary insurances (Life, Hospital, Critical Illness, Accident)\nEmployee Assistance Program (Rightway)\nFree One Medical Membership\n401k\nTabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.\nCompensation Range: $60K - $82.5K","company":"Tabs","rawCompany":"tabs","isRemote":true,"isActive":false,"createdAt":"2026-08-03T10:26:53.108Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst (Remote)","description":"Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.\nHigh-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.\nFounded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.\nWhy This Role Matters\nWe’re looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education—ensuring our merchants get the best possible experience with Tabs.\nYou will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you’ll be the go-to person for resolving technical challenges that don’t require engineering-level intervention but are crucial for our merchants’ success. If you thrive in high-stakes, fast-paced environments, love solving problems and are obsessed with providing merchants with a world-class experience, we want to hear from you!\nThis role is perfect for someone with a sense of customer empathy, a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), comfortable in ambiguity, and a desire to help merchants solve complex problems.\nWhat You’ll Do\nResolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.\nOwn ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.\nTroubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.\nIdentify patterns and recurring issues, providing actionable insights to Product & Engineering.\nEducate and empower merchants, proactively guiding them on best practices for using Tabs.\nCollaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.\nContribute to internal documentation, improving processes and reducing repeated inquiries.\nOwnership - You won’t just resolve issues—you’ll drive improvements, identify trends, and proactively prevent recurring issues.\nExamples of Work\nHandling Critical Invoice Issues - A high-value merchant reports a data mismatch between Tabs and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.\nDebugging Payment Failures - A merchant experiences payment failures due to a payments system integration issue. You investigate the logs, determine the root cause, work with engineering to resolve it, and guide the merchant through necessary actions to prevent future failures.\nProactive Issue Prevention & Merchant Education - After noticing a pattern of merchants struggling with invoice readiness settings, you create an internal playbook and proactive education materials to reduce recurring tickets by 30%.\nWhat You Bring\n1-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.\nExceptional problem-solving skills—you’re resourceful, detail-oriented, and able to think on your feet.\nTechnical aptitude, with experience troubleshooting API, ERP, or payment-related issues.\nAccounting knowledge a plus.\nExcellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.\nAbility to manage high ticket volume while maintaining high-quality responses.\nExperience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.\nSQL or data querying experience is a plus.\nAbility to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.\nSome level of out-of-hours coverage required, given we are a 24x7 SaaS operation.\nPerks and Benefits (Full-time Employees)\nCompetitive compensation and equity\nUnlimited PTO\nUp to 100% employer covered monthly healthcare premium (medical, dental, vision)\nLunch provided via Sharebite, plus dinner for any later in office days.\nParental leave up to 12 weeks\nTax free commuter and parking benefits\nVoluntary insurances (Life, Hospital, Critical Illness, Accident)\nEmployee Assistance Program (Rightway)\nFree One Medical Membership\n401k\nTabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.\nCompensation Range: $60K - $82.5K","datePosted":"2026-08-03T10:26:53.108Z","dateModified":"2026-08-03T10:26:53.108Z","hiringOrganization":{"@type":"Organization","name":"Tabs","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2b71c0d63b740597ba4cdca6"},"url":"https://jobsearcher.com/jobs/2b71c0d63b740597ba4cdca6"}}