{"schemaVersion":"jobsearcher.job.v1","id":"2b70d1112ee8aecb786bf0a7","url":"https://jobsearcher.com/jobs/2b70d1112ee8aecb786bf0a7","canonicalUrl":"https://jobsearcher.com/jobs/2b70d1112ee8aecb786bf0a7","title":"Learning Experience Designer, Amazon Leo","description":"DescriptionAt Amazon, we're inventing on behalf of customers, and with Amazon Leo, we're redefining what global connectivity looks like. Our mission is to deliver fast, affordable broadband to unserved and underserved communities around the world through a constellation of low Earth orbit (LEO) satellites. Every system we build helps connect people to education, healthcare, opportunity, and each other.As we scale our consumer customer support operations, we are looking for a Learning Experience Designer to develop engaging, effective training content for our B2C Customer Support team who serve Leo customers every day.What you'll do: You'll design and develop customer service training content that equips Leo B2C Customer Support with the knowledge, skills, and tools they need to deliver exceptional customer experiences. You'll build scalable learning solutions across onboarding, product knowledge, troubleshooting, and soft skills.The problems you'll solve:Translating complex Leo product and service information into clear, accessible training content for frontline customer support agentsDesigning learning experiences that work across diverse learner populations,Keeping training content current as Leo products, policies, and support processes evolveScaling content development to meet the demands of a growing global customer support organizationMeasuring training effectiveness and using data to continuously improve learning outcomesKey job responsibilitiesTraining Content Development:Design and develop customer service training content including eLearning modules, instructor-led training (ILT) materials, facilitator guides, job aids, and microlearning assetsBuild scenario-based and skills-based learning experiences that reflect real customer interactions and support workflowsCreate and maintain onboarding curricula for new vendor and FTE Customer Support AssociatesDevelop product knowledge and troubleshooting training aligned to Leo's evolving service offeringsContent Strategy and Stakeholder Collaboration:Partner with CS Operations, Quality Assurance, and subject matter experts to extract knowledge and translate it into effective learning experiencesCollaborate with vendor training teams to ensure alignment on content, delivery standards, and learner outcomesSupport the development and maintenance of the Leo B2C CS curriculum, ensuring content is accurate, current, and consistent across learner populationsInstructional Design and Innovation:Apply adult learning principles and instructional design frameworks (ADDIE, SAM) to create engaging, effective trainingLeverage modern authoring tools and AI-powered development platforms to accelerate content productionDevelop microlearning strategies and performance support tools to reinforce learning on the jobPerformance Analytics and Continuous Improvement:Use Amazon Learn LMS data and performance metrics to evaluate training effectiveness and identify gapsTrack content development progress across multiple concurrent projectsAdapt quickly to evolving product features, CS policies, and organizational prioritiesCollaborate with the training delivery team to ensure seamless handoff from development to implementationExport Control Requirements:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou'll start your morning collaborating with Customer Support Operations leads, subject matter experts, and Quality teams to identify knowledge gaps and training needs. You might be building an eLearning module on Leo device troubleshooting, scripting a scenario-based simulation for handling escalations, or updating a facilitator guide ahead of a new product launch. You'll review content for accuracy and alignment with CS policies, coordinate with vendor training teams on delivery timelines, and analyze completion and performance data to refine your approach.About the teamYou'll join the Amazon Leo Learning & Development team, a group dedicated to enabling the success of Leo's Customer Support organization through high-quality training solutions. We partner closely with CS Operations, Quality, Product, and vendor partners to ensure every support associate is prepared to represent the Leo brand. We value learner-centered design, data-driven decisions, and the ability to move quickly without sacrificing quality.Basic QualificationsBachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field4+ years of learning design, learning science, instructional design, educational psychology, or similar field experienceExperience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and CamtasiaExperience working in a contact center environmentExperience with adult learning instructional design methods and best practicesExperience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environmentExperience designing and developing IT or technical training materials and contentExperience communicating clearly and concisely with leadership, stakeholders, and cross-functional teamsPreferred Qualifications* Knowledge of learning management systems (LMS) and platforms* Experience with AI-powered content development tools (Synthesia or similar video generation)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, VA, Arlington - 118,200.00 - 160,000.00 USD annuallyUSA, WA, BELLEVUE - 118,200.00 - 160,000.00 USD annually","company":"Amazon.com","rawCompany":"amazoncom","city":"Arlington","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:04:22.765Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Learning Experience Designer, Amazon Leo","description":"DescriptionAt Amazon, we're inventing on behalf of customers, and with Amazon Leo, we're redefining what global connectivity looks like. Our mission is to deliver fast, affordable broadband to unserved and underserved communities around the world through a constellation of low Earth orbit (LEO) satellites. Every system we build helps connect people to education, healthcare, opportunity, and each other.As we scale our consumer customer support operations, we are looking for a Learning Experience Designer to develop engaging, effective training content for our B2C Customer Support team who serve Leo customers every day.What you'll do: You'll design and develop customer service training content that equips Leo B2C Customer Support with the knowledge, skills, and tools they need to deliver exceptional customer experiences. You'll build scalable learning solutions across onboarding, product knowledge, troubleshooting, and soft skills.The problems you'll solve:Translating complex Leo product and service information into clear, accessible training content for frontline customer support agentsDesigning learning experiences that work across diverse learner populations,Keeping training content current as Leo products, policies, and support processes evolveScaling content development to meet the demands of a growing global customer support organizationMeasuring training effectiveness and using data to continuously improve learning outcomesKey job responsibilitiesTraining Content Development:Design and develop customer service training content including eLearning modules, instructor-led training (ILT) materials, facilitator guides, job aids, and microlearning assetsBuild scenario-based and skills-based learning experiences that reflect real customer interactions and support workflowsCreate and maintain onboarding curricula for new vendor and FTE Customer Support AssociatesDevelop product knowledge and troubleshooting training aligned to Leo's evolving service offeringsContent Strategy and Stakeholder Collaboration:Partner with CS Operations, Quality Assurance, and subject matter experts to extract knowledge and translate it into effective learning experiencesCollaborate with vendor training teams to ensure alignment on content, delivery standards, and learner outcomesSupport the development and maintenance of the Leo B2C CS curriculum, ensuring content is accurate, current, and consistent across learner populationsInstructional Design and Innovation:Apply adult learning principles and instructional design frameworks (ADDIE, SAM) to create engaging, effective trainingLeverage modern authoring tools and AI-powered development platforms to accelerate content productionDevelop microlearning strategies and performance support tools to reinforce learning on the jobPerformance Analytics and Continuous Improvement:Use Amazon Learn LMS data and performance metrics to evaluate training effectiveness and identify gapsTrack content development progress across multiple concurrent projectsAdapt quickly to evolving product features, CS policies, and organizational prioritiesCollaborate with the training delivery team to ensure seamless handoff from development to implementationExport Control Requirements:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou'll start your morning collaborating with Customer Support Operations leads, subject matter experts, and Quality teams to identify knowledge gaps and training needs. You might be building an eLearning module on Leo device troubleshooting, scripting a scenario-based simulation for handling escalations, or updating a facilitator guide ahead of a new product launch. You'll review content for accuracy and alignment with CS policies, coordinate with vendor training teams on delivery timelines, and analyze completion and performance data to refine your approach.About the teamYou'll join the Amazon Leo Learning & Development team, a group dedicated to enabling the success of Leo's Customer Support organization through high-quality training solutions. We partner closely with CS Operations, Quality, Product, and vendor partners to ensure every support associate is prepared to represent the Leo brand. We value learner-centered design, data-driven decisions, and the ability to move quickly without sacrificing quality.Basic QualificationsBachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field4+ years of learning design, learning science, instructional design, educational psychology, or similar field experienceExperience with eLearning authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and CamtasiaExperience working in a contact center environmentExperience with adult learning instructional design methods and best practicesExperience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environmentExperience designing and developing IT or technical training materials and contentExperience communicating clearly and concisely with leadership, stakeholders, and cross-functional teamsPreferred Qualifications* Knowledge of learning management systems (LMS) and platforms* Experience with AI-powered content development tools (Synthesia or similar video generation)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, VA, Arlington - 118,200.00 - 160,000.00 USD annuallyUSA, WA, BELLEVUE - 118,200.00 - 160,000.00 USD annually","datePosted":"2026-04-09T15:04:22.765Z","dateModified":"2026-04-09T15:04:22.765Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2b70d1112ee8aecb786bf0a7"},"url":"https://jobsearcher.com/jobs/2b70d1112ee8aecb786bf0a7"}}