Temp Desktop Analyst Level 1

Now Hiring: Temp Desktop Analyst Level 1Location: San Diego, CACompany: NSC StaffingSend Resumes to: NSCWest@nscstaffing.com NSC Staffing is seeking a motivated and customer?focused Temp Desktop Analyst Level 1 to support IT Help Desk operations. This role provides first? and second?level technical support to end?users across a wide range of systems, ensuring timely resolution of technical issues while delivering exceptional customer service. Position OverviewThe Temp Desktop Analyst Level 1 serves as a key member of the IT Help Desk team, providing both in?person and remote support for hardware, software, connectivity, and user access issues. This role requires a proactive individual who can manage multiple support requests, maintain accurate documentation, and assist in maintaining IT infrastructure and asset management systems. Key ResponsibilitiesTechnical Support & Troubleshooting Provide Tier 1 and Tier 2 support for end?users experiencing issues with: Personal computers and hardware Mobile devices Business applications Authentication and connectivity Deliver both on?site and remote technical support. Process requests for software installation and permission changes. Ticketing & Documentation Receive, log, and manage incoming service requests via phone, email, and ticketing systems. Monitor ticket queues and resolve issues based on priority and service levels. Document incidents, resolutions, and updates accurately within ticketing tools. Escalate complex issues to higher?level support teams when necessary. Asset & Inventory Management Deploy, retrieve, and track IT equipment and assets assigned to end?users. Maintain IT asset inventory, including license tracking and audit support. Ensure accurate documentation of all asset transactions. Systems Support & Maintenance Participate in testing and deployment of new systems or infrastructure changes. Conduct daily system checks and assist in monitoring IT infrastructure. Report system outages and performance issues following established procedures. Collaboration & Continuous Improvement Interface with vendors and contractors for equipment repair and service. Assist in developing and maintaining IT procedures and work instructions. Contribute to system, process, and service improvement initiatives. Provide guidance or training to end?users and team members as needed. Support special projects as assigned by management. Qualifications & Experience Associate's degree in Information Technology or related field preferred, or equivalent experience. Minimum 1 year of relevant IT support experience required. Strong understanding of desktop support, help desk operations, and troubleshooting processes. ITIL certification highly desirable. Ability to work effectively in a collaborative, team?oriented environment. Excellent customer service mindset and communication skills. Strong analytical, organizational, and problem?solving abilities. Self?motivated with the ability to manage responsibilities independently. Proficiency in technical documentation and learning new systems quickly. Physical Requirements Ability to sit, stand, walk, and move throughout the facility as needed. Frequent use of hands for typing, handling equipment, and operating computers. Vision requirements include close, distance, peripheral vision, and focus adjustment. Ability to lift and move equipment up to 50 lbs Must be able to access all areas of the facility to provide technical support. Work Environment Office and industrial environments supporting shipyard or operational facilities. Moderate noise levels and potential exposure to equipment and infrastructure systems. Fast?paced environment with multiple concurrent support requests. Why NSC Staffing?NSC Staffing is a trusted provider of skilled technical professionals across the Marine, Industrial, Energy, and Commercial sectors. We focus on delivering quality talent, fostering career growth, and maintaining a strong commitment to safety and performance.Benefits of Joining NSC Staffing:Pay is dependent on experience Medical, dental, and vision coverage 401(k) retirement plan Direct deposit or Global Cash Card Long?term job opportunities Referral bonuses Training and certification opportunities Company OverviewNSC Staffing is a nationwide leader in staffing solutions for technical, professional, and skilled trades roles. Our dedication to quality, safety, and workforce development supports organizations across multiple industries. Join Our Team Today!Apply now and grow your IT support career with NSC Staffing.Visit our jobs page:www.nscstaffing.com / https://crm.nscstaffing.com/form/MzMzNjQ0MTYzNDY4ODQ NSC Staffing is a drug?free workplace and an equal?opportunity employer (EOE AA/M/F/V/D).#MA50