Director of Customer Operations at Scribd

Take the lead in customer success with Scribd, Inc. as the Director of Customer Operations. This role focuses on strategic vision, operational excellence, and AI integration. Scribd, Inc. is seeking an experienced Director of Customer Operations to shape the future of customer engagement. With over 10 years of experience required, this position emphasizes managing high-performing teams and implementing robust customer operations strategies. Candidates should be prepared to drive transformation through AI and modern support technologies, aiming to elevate customer experiences across platforms. Key Responsibilities Define long-term strategy for Customer Operations Own the BPO strategy and performance outcomes Manage the Customer Operations technology ecosystem Synthesize customer insights into actionable intelligence Lead and develop senior managers across the C-Ops organization Requirements 10+ years in customer operations experience Minimum 5 years of leadership experience Proven high-performing team-building skills Strong understanding of modern support technology Experience in AI integration and compliance frameworks Lead innovative customer operations with a focus on strategy, AI integration, and team performance at Scribd, Inc. J-18808-Ljbffr