{"schemaVersion":"jobsearcher.job.v1","id":"2b2ebefb42ebe7cc3d4e55da","url":"https://jobsearcher.com/jobs/2b2ebefb42ebe7cc3d4e55da","canonicalUrl":"https://jobsearcher.com/jobs/2b2ebefb42ebe7cc3d4e55da","title":"IT Support Specialist","description":"IT Support Technician\nFayetteville, NY | Full-Time | Immediate Hire\nAbout Us\nExpress IT Solutions is a locally owned Managed IT Service Provider that has supported businesses and residential customers throughout Central New York for more than 20 years. We provide dependable IT support, computer repair, network services, cloud solutions, cybersecurity, and technology consulting.\nWe are growing and looking for a dependable, customer-focused IT Support Technician to join our team.\nPosition Overview\nThis is an excellent opportunity for an early-career IT professional with at least two years of hands-on technical support or computer repair experience.\nThe right candidate will be comfortable diagnosing hardware and software problems, setting up computers, assisting customers, and handling day-to-day support requests. You should enjoy solving problems, communicating with customers, and continuing to build your technical skills.\nThis position includes a mix of in-shop bench work, remote support, and occasional onsite service for local clients.\nKey Responsibilities\nDiagnose and repair desktop and laptop hardware and software issues\nSet up, configure, and deploy new computers and related equipment\nPerform Windows installations, updates, data transfers, and system cleanups\nTroubleshoot printers, email, internet connectivity, and basic networking issues\nProvide remote and onsite technical support to business and residential customers\nAssist with Microsoft 365, user accounts, passwords, and common business applications\nRemove malware and help customers improve the security of their devices\nDocument completed work, technical findings, and customer information\nMaintain an organized and professional work area\nEscalate more advanced technical issues to senior technicians when necessary\nAssist senior engineers with larger installations and IT projects\nQualifications\nAt least two years of hands-on IT support, computer repair, help desk, or technician experience\nStrong working knowledge of Windows desktops and laptops\nExperience troubleshooting computer hardware, software, printers, and connectivity problems\nBasic understanding of networking concepts, including Wi-Fi, TCP/IP, switches, routers, and VPNs\nFamiliarity with Microsoft 365 and common business software\nStrong customer service and communication skills\nAbility to explain technical issues clearly to nontechnical customers\nDependable, organized, and able to manage multiple service requests\nWillingness to learn new technologies and accept feedback\nValid driver’s license and reliable transportation for occasional local travel\nExperience with an MSP, Active Directory, servers, RMM tools, or business networks is helpful but not required.\nWhat We Offer\nCompetitive compensation based on experience\nHealth and dental insurance options\nRetirement plan options\nPaid time off and holidays\nHands-on training and certification opportunities\nExposure to a wide range of business technologies\nSupport from experienced senior technicians and engineers\nA clear opportunity to grow into a more advanced IT support or engineering role\nA stable, collaborative, and customer-focused work environment\nJob Type: Full-time\nPay: $22.00 - $25.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nVision insurance\nWork Location: In person","company":"Expressitsolutions","rawCompany":"expressitsolutions","city":"Syracuse","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-03T19:34:43.380Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist","description":"IT Support Technician\nFayetteville, NY | Full-Time | Immediate Hire\nAbout Us\nExpress IT Solutions is a locally owned Managed IT Service Provider that has supported businesses and residential customers throughout Central New York for more than 20 years. We provide dependable IT support, computer repair, network services, cloud solutions, cybersecurity, and technology consulting.\nWe are growing and looking for a dependable, customer-focused IT Support Technician to join our team.\nPosition Overview\nThis is an excellent opportunity for an early-career IT professional with at least two years of hands-on technical support or computer repair experience.\nThe right candidate will be comfortable diagnosing hardware and software problems, setting up computers, assisting customers, and handling day-to-day support requests. You should enjoy solving problems, communicating with customers, and continuing to build your technical skills.\nThis position includes a mix of in-shop bench work, remote support, and occasional onsite service for local clients.\nKey Responsibilities\nDiagnose and repair desktop and laptop hardware and software issues\nSet up, configure, and deploy new computers and related equipment\nPerform Windows installations, updates, data transfers, and system cleanups\nTroubleshoot printers, email, internet connectivity, and basic networking issues\nProvide remote and onsite technical support to business and residential customers\nAssist with Microsoft 365, user accounts, passwords, and common business applications\nRemove malware and help customers improve the security of their devices\nDocument completed work, technical findings, and customer information\nMaintain an organized and professional work area\nEscalate more advanced technical issues to senior technicians when necessary\nAssist senior engineers with larger installations and IT projects\nQualifications\nAt least two years of hands-on IT support, computer repair, help desk, or technician experience\nStrong working knowledge of Windows desktops and laptops\nExperience troubleshooting computer hardware, software, printers, and connectivity problems\nBasic understanding of networking concepts, including Wi-Fi, TCP/IP, switches, routers, and VPNs\nFamiliarity with Microsoft 365 and common business software\nStrong customer service and communication skills\nAbility to explain technical issues clearly to nontechnical customers\nDependable, organized, and able to manage multiple service requests\nWillingness to learn new technologies and accept feedback\nValid driver’s license and reliable transportation for occasional local travel\nExperience with an MSP, Active Directory, servers, RMM tools, or business networks is helpful but not required.\nWhat We Offer\nCompetitive compensation based on experience\nHealth and dental insurance options\nRetirement plan options\nPaid time off and holidays\nHands-on training and certification opportunities\nExposure to a wide range of business technologies\nSupport from experienced senior technicians and engineers\nA clear opportunity to grow into a more advanced IT support or engineering role\nA stable, collaborative, and customer-focused work environment\nJob Type: Full-time\nPay: $22.00 - $25.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nHealth savings account\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-08-03T19:34:43.380Z","dateModified":"2026-08-03T19:34:43.380Z","hiringOrganization":{"@type":"Organization","name":"Expressitsolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Syracuse","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2b2ebefb42ebe7cc3d4e55da"},"url":"https://jobsearcher.com/jobs/2b2ebefb42ebe7cc3d4e55da"}}