{"schemaVersion":"jobsearcher.job.v1","id":"2b2e5dc43fd0ae665cd97e13","url":"https://jobsearcher.com/jobs/2b2e5dc43fd0ae665cd97e13","canonicalUrl":"https://jobsearcher.com/jobs/2b2e5dc43fd0ae665cd97e13","title":"Enterprise Support Engineer","description":"Enterprise Support EngineerLocation - Sunnyvale, CA100% Onsite$45–55/hr | Contract-to-HireOur fast-growing client is an AI infrastructure and semiconductor technology company in Sunnyvale. This is a hands-on onsite IT support role supporting employees, executives, and workplace technology operations in a high-performance engineering environment.Key ResponsibilitiesIT Support & TroubleshootingProvide Tier 2/3 support via Jira Service Management, Slack, email, phone, and in-personTroubleshoot macOS, Windows, mobile devices, peripherals, and software issuesSupport Microsoft 365 (Outlook, Teams, SharePoint, Office apps)Resolve VPN and remote access issuesSupport network connectivity issues (including Cisco Meraki environments)Monitor dashboards, triage tickets, and escalate when neededOnboarding / OffboardingManage end-to-end employee onboarding and offboardingProvision laptops, devices, and software accessCreate and manage user accounts across systemsConduct IT onboarding sessions and maintain asset inventoryEnsure proper access removal during offboardingUser & Systems AdministrationManage Active Directory and Microsoft 365 accounts, licensing, and permissionsAdminister access for Jira, Confluence, GitHub, and DropboxSupport VPN access and secure authentication workflowsManage SSH keys and user access controlsOffice & Conference Room SupportSupport AV and conferencing systems (Zoom/Teams rooms, displays, cameras, audio)Troubleshoot office hardware, cabling, and workspace tech issuesEnsure meeting rooms are functional and up to standardProvide user support for collaboration tools and equipmentDocumentation & Process ImprovementMaintain IT documentation and troubleshooting guidesTrack and manage tickets in Jira Service ManagementImprove workflows and identify recurring issuesSupport IT projects and operational improvementsRequired Qualifications3+ years in IT support, helpdesk, or desktop supportStrong experience with macOS and Windows environmentsScripting experience with PowershellMicrosoft 365 administration and troubleshooting experienceFamiliarity with Active Directory and user managementUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP)Experience with VPN support and remote access toolsHands-on experience with Jira Service Management and SlackStrong troubleshooting and customer service skillsOnsite availability requiredPreferred QualificationsExposure to cloud platforms (AWS, Azure, GCP)Experience with JAMF or Intune endpoint managementFamiliarity with Terraform, Ansible, or CI/CD conceptsExperience in enterprise or high-growth environmentsCertifications (Nice to Have)CompTIA A+Microsoft 365 Modern Desktop AdministratorITIL FoundationApple Certified Support Professional (ACSP)Cisco Meraki or Atlassian certifications","company":"Red Oak Technologies","rawCompany":"red oak technologies","city":"Sunnyvale","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-05-24T07:27:14.619Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Enterprise Support Engineer","description":"Enterprise Support EngineerLocation - Sunnyvale, CA100% Onsite$45–55/hr | Contract-to-HireOur fast-growing client is an AI infrastructure and semiconductor technology company in Sunnyvale. 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