Business Development Coordinator

Rosen Automotive Group Bdc RepresentativeRosen Automotive Group is seeking a motivated and customer-focused BDC Representative to join our growing team. This role is responsible for handling inbound customer inquiries, setting appointments, and delivering an exceptional first impression of the dealership experience. If you thrive in a fast-paced environment, enjoy helping customers, and have strong communication skills, we want to hear from you.ResponsibilitiesAnswer inbound customer calls and schedule sales appointmentsRespond promptly to internet, phone, and live chat inquiries using dealership scripts and templatesProvide customers with initial vehicle and dealership informationAssist customers with preliminary financing options based on their needsFollow up with leads that are not ready to schedule or who missed appointmentsMaintain positive working relationships with teammates, sales staff, and dealership leadershipUtilize the CRM system daily to document customer interactions and track leadsParticipate in team meetings, training, and process improvement sessionsQualificationsPrevious customer service experience preferredStrong communication and interpersonal skillsPositive, professional, and team-oriented attitudeAbility to multitask in a fast-paced environmentStrong computer and organizational skillsMust be willing to complete a pre-employment background check and drug screeningWhat We OfferCompetitive payMedical, dental, and vision insurance401(k) with company matchPaid time off and holiday payCareer growth opportunitiesSupportive and team-focused work environment