Life Insurance & Voluntary Programs Specialist

Job Description The Life Insurance & Voluntary Programs Specialist supports the design, administration, and continuous improvement of GM's U.S. benefit programs, with a focus on life insurance and voluntary benefit programs. Work Arrangement This role is based remotely but if you live within a 50-mile radius of Warren, Detroit, Austin, or Mountain View, you are expected to report to that location three times a week, at a minimum. Key Responsibilities Program Operations & Governance Support end-to-end administration of assigned life insurance and voluntary benefit programs. Maintain deep knowledge of plan provisions, eligibility rules, and collective bargaining language and translate them into clear procedures and employee-facing materials. Develop and maintain program guides, desk procedures, training materials, and knowledge articles . Support internal controls, audits, and risk reviews for assigned programs. Serve as subject matter expert for voluntary benefits , evaluating competitiveness, participation, employee value, and financial impact; recommend enhancements or changes. Align voluntary benefits with core programs to ensure a consistent employee experience across enrollment, eligibility, communications, and claims. Support UAW-GM National Union Negotiations and benefit conferences with data, materials, and implementation considerations. Case, Claim, and Appeals Support Act as an escalation point for complex claims and cases, partnering with TPAs, Legal, and HR. Compile and synthesize case documentation and summarize facts and provisions for Plan Administrator, EBPC, and internal decision makers . Draft acknowledgment and decision letters in line with ERISA, DOL, state requirements, and plan documents and identify trends for process or policy improvement. Vendor & TPA Management Oversee day-to-day vendor and TPA performance , including SLAs, KPIs, error trends, and service issues. Support RFPs, renewals, pricing/fee reviews, and plan design changes with data and analysis. Ensure accurate implementation and documentation of plan changes, rates, file layouts, and interfaces . Manage vendor invoicing and payments and coordinate with Finance and Procurement. Coordinate system access and data security needs for TPAs and benefit vendors. Data, Analytics, Compliance & Projects Prepare and interpret recurring and ad hoc reports on claims, costs, reserves, recoveries, participation, and trends. Use Excel, PowerPoint, and tools such as Power BI/Tableau to highlight insights, risks, and opportunities for leadership. Support budgeting, accruals, insurance filings, assessments, and reserve analyses through data gathering and reconciliation. Help ensure alignment with ERISA, IRS, DOL, insurance regulations, and plan documents . Identify opportunities to simplify, standardize, and automate processes and lead or support cross-functional projects and system changes. Partner with HRIS/IT/Security on eligibility, interfaces, access, and responsible use of AI and automation tools . Stakeholder Partnership & Communication Collaborate with HR, Labor Relations, Legal, Payroll, Finance, plant/functional leadership, UAW Benefit Representatives, and the International UAW . Translate technical and regulatory requirements into clear, practical guidance for HR, leaders, and employees. Prepare concise, well-structured materials for leadership, governance forums, EBPC, and union discussions . Serve as a key liaison for Labor Relations and UAW stakeholders on life insurance and voluntary benefit topics. Required Qualifications Bachelor's degree in Human Resources, Business, Finance, Risk Management, Actuarial Science , or related field. 5+ years of experience in employee benefits, with meaningful exposure to Life and AD&D / survivor benefits . Strong understanding of eligibility rules, plan documents vs. SPDs, and payroll/HRIS interactions . Advanced Excel and data analysis skills; experience with large datasets. Proven ability to manage details and multiple deadlines with high accuracy. Excellent written and verbal communication , including employee-friendly explanations and professional correspondence. Demonstrated collaboration with HR, Legal, vendors/TPAs, and union benefit representatives. Preferred Qualifications Experience with a large, complex, multi-state employer or carrier/TPA environment for life insurance. Familiarity with unionized or collectively bargained environments . Working knowledge of ERISA claims and appeals . Experience with RFPs, renewals, vendor negotiations, and financial analyses . Experience using Power BI, Tableau, or similar tools for dashboards and visualization. Comfort with AI-enabled tools for drafting, research, and documentation within governance frameworks. What This Role Offers A senior individual-contributor role in a critical employee benefit area . Exposure to senior Total Rewards, Labor, Legal, HR, and Finance leaders on high-impact issues. A culture focused on continuous improvement, data-driven decisions, and practical innovation , including technology and AI. Compensation The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $88,100 to $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email Careers.Accommodations@GM.com or call 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. J-18808-Ljbffr