Service Advisor

Service AdvisorThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.Why Work For Us?At Twin City Dealerships, we believe in not just offering a job, but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth.Our Benefits Include:Generous PTO401(k) ContributionsHealth InsuranceVision and Dental InsuranceDisability InsuranceLife Insurance & Cancer PoliciesPerks and Community Engagement:Family Day at DollywoodAnnual Cruise ContestCommunity Support: We actively give back to the community, including donations to United Way of Blount County and an annual can drive.Partnership with Tennessee Center of Technology: We're passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology, we hire students and donate vehicles and equipment to support their education.Saturday Lunches: Every Saturday, we treat our employees working that day to a catered lunch as a small thank you for their hard work.Service Advisor ResponsibilitiesGreet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor RequirementsPrevious experience at a dealership is a plusAbility to identify the problem quicklyKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsMinimum of 1 year in service departmentAbility to lift 50 pounds and work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.