Customer Service Specialist

POSITION DESCRIPTION: This position aligns with sales staff in the delivery of premium sales, lead generation, customer service, follow-through and customer relationship building. The Inside Sales Representative will act as a central liaison between the customer and outside sales, production planning, supply chain management, marketing, shipping, quality assurance, manufacturing, finance and engineering. This position will be responsible for all activities of assigned accounts in support of the overall goals, objectives, mission and vision of the organization. DUTIES AND RESPONSIBILITIES: Work safely at all times Manage customer orders and customer accounts making sure all customer information is up to date and accurate. Develop and foster trusted customer relationships through meetings and various forms of communication including but not limited to telephone, e-mail, web based, and conference calls Recommend alternate products based on cost, availability or specifications Accurately process customer transactions such as orders, samples, quotes or returns in a timely manner Provide accurate information regarding availability of in-stock and non-stock items Increase sales and average order size by means of following up on quotes Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery of product Serve as a liaison between the customer and various departments Manage time effectively, meet personal goals and work effectively with other members of the team Maintain proficiency in use of personal computer, data entry terminal and common office equipment/software Participate in the formation of actionable, value added solutions or process improvement through suggestions and feedback to appropriate staff that support best practices in sales and customer service Create and/or prepare various reports as requested by management or the customer Follow company policies and procedures Present a professional image at all times to customers Join our team of dedicated professionals and make a difference in the lives of our customers. Apply today! Job Type: Full-time Pay: From $19.50 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Ability to Relocate: Plattsburgh, NY 12901: Relocate before starting work (Required) Work Location: In person