{"schemaVersion":"jobsearcher.job.v1","id":"2b0ef426e728edd0ef9f89ec","url":"https://jobsearcher.com/jobs/2b0ef426e728edd0ef9f89ec","canonicalUrl":"https://jobsearcher.com/jobs/2b0ef426e728edd0ef9f89ec","title":"Visitor Services Assistant","description":"Visitor Services Assistant\n\nAbout CICONIX: CICONIX LLC is a Veteran Owned Small Business specializing in business advisory and technical assistance for military health programs. We value exceptional people, unwavering integrity, inclusive collaboration, and enduring impact.\n.\nLocation(s): Silver Spring, Maryland (on-site) | National Museum of Health and Medicine (NMHM)\n.\nPosition Offers:\nFull benefit program, including: health, PTO, and 401k + contribution\n.\nRequirements:\nHigh School Diploma\nThree (3) - Five (5) years of experience\n\nSummary:\nCICONIX is seeking four (4) Visitor Services Assistant's to support the National Museum of Health and Medicine (NMHM) in Silver Spring, MD.\n.\nAbout the Role:\nProvide outstanding customer service and visitor support to all audiences at the museum while convincingly expressing the mission of the NMHM.\nGreets museum visitors and is expected to deliver an exceptional, exemplary, thorough and professional welcome to the museum with unassailable professional comportment.\nResponsible for opening and closing the museum and staffing the reception desk everyday but December 25th, which may require work on weekends and holidays, as well as morning and evening, and are subject to overtime requirements.\nResponsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested.\nSolicits information from visitors about their awareness of the museum; records information on the daily tally sheet and encourage visitors to leave feedback in the (digital) guest book.\nProvides accurate information to NMHM visitors in a professional, friendly, and appropriate manner.\nOutlines NMHM activities, provides orientation information about the galleries, and provides directional services (e.g., bathroom, public telephone, taxi, food service, etc.).\nInitiate films and programs (when requested and appropriate) and other visitor-activated services.\nAnswers the NMHM’s central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed.\nInforms visitors with children of age-appropriate activities or exhibits within the NMHM.\nProvides a basic introduction to the museum, exhibits, and collections.\nDirects inquiries to appropriate staff or volunteers.\nProvides basic first aid and emergency response to visitors and staff to include an AED, if trained.\nProvides tour program/special event support.\nAttends virtual and in-person training and professional development, as directed by supervisor.\nPrepares demonstrations and docent materials in advance of planned/scheduled guided tours.\nProvide impromptu, guided demonstrations of approved materials.\nAssists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium.\nSets up program spaces with chairs, tables, and other materials, as requested.\nFills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested.\nPerforms light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements.\nVisually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor.\nMonitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor.\nComplies with appropriate physical security measures for the museum and its visitors.\nAttends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned.\nProvides subject matter expertise to all areas of museum mission, when requested.\n.\nQualifications:\nEducation:\nHigh School Diploma required.\nExperience:\nThree (3) - Five (5) years of experience.\nSecurity & Background Check:\nU.S. Citizenship and a successful background investigation are required.\nAbility to obtain and maintain a government security clearance.\nAdditional Requirements:\nWillingness to comply with the government vaccination requirements.\n.\nCompensation: TBD\n.\nThis opportunity is contingent and will begin upon contract award.\n\nCICONIX LLC is an Equal Opportunity Employer, including disability/vets. We E-Verify all employees.","company":"Ciconix","rawCompany":"ciconix","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-09T13:33:34.741Z","occupations":[{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"39-7011.00","title":"Tour Guides and Escorts","slug":"tour-guides-and-escorts"},{"code":"39-3031.00","title":"Ushers, Lobby Attendants, and Ticket Takers","slug":"ushers-lobby-attendants-and-ticket-takers"}],"industries":[{"code":"712110","title":"Museums","slug":"museums"},{"code":"712120","title":"Historical Sites","slug":"historical-sites"},{"code":"561591","title":"Convention and Visitors Bureaus","slug":"convention-and-visitors-bureaus"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Visitor Services Assistant","description":"Visitor Services Assistant\n\nAbout CICONIX: CICONIX LLC is a Veteran Owned Small Business specializing in business advisory and technical assistance for military health programs. We value exceptional people, unwavering integrity, inclusive collaboration, and enduring impact.\n.\nLocation(s): Silver Spring, Maryland (on-site) | National Museum of Health and Medicine (NMHM)\n.\nPosition Offers:\nFull benefit program, including: health, PTO, and 401k + contribution\n.\nRequirements:\nHigh School Diploma\nThree (3) - Five (5) years of experience\n\nSummary:\nCICONIX is seeking four (4) Visitor Services Assistant's to support the National Museum of Health and Medicine (NMHM) in Silver Spring, MD.\n.\nAbout the Role:\nProvide outstanding customer service and visitor support to all audiences at the museum while convincingly expressing the mission of the NMHM.\nGreets museum visitors and is expected to deliver an exceptional, exemplary, thorough and professional welcome to the museum with unassailable professional comportment.\nResponsible for opening and closing the museum and staffing the reception desk everyday but December 25th, which may require work on weekends and holidays, as well as morning and evening, and are subject to overtime requirements.\nResponsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested.\nSolicits information from visitors about their awareness of the museum; records information on the daily tally sheet and encourage visitors to leave feedback in the (digital) guest book.\nProvides accurate information to NMHM visitors in a professional, friendly, and appropriate manner.\nOutlines NMHM activities, provides orientation information about the galleries, and provides directional services (e.g., bathroom, public telephone, taxi, food service, etc.).\nInitiate films and programs (when requested and appropriate) and other visitor-activated services.\nAnswers the NMHM’s central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed.\nInforms visitors with children of age-appropriate activities or exhibits within the NMHM.\nProvides a basic introduction to the museum, exhibits, and collections.\nDirects inquiries to appropriate staff or volunteers.\nProvides basic first aid and emergency response to visitors and staff to include an AED, if trained.\nProvides tour program/special event support.\nAttends virtual and in-person training and professional development, as directed by supervisor.\nPrepares demonstrations and docent materials in advance of planned/scheduled guided tours.\nProvide impromptu, guided demonstrations of approved materials.\nAssists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium.\nSets up program spaces with chairs, tables, and other materials, as requested.\nFills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested.\nPerforms light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements.\nVisually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor.\nMonitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor.\nComplies with appropriate physical security measures for the museum and its visitors.\nAttends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned.\nProvides subject matter expertise to all areas of museum mission, when requested.\n.\nQualifications:\nEducation:\nHigh School Diploma required.\nExperience:\nThree (3) - Five (5) years of experience.\nSecurity & Background Check:\nU.S. Citizenship and a successful background investigation are required.\nAbility to obtain and maintain a government security clearance.\nAdditional Requirements:\nWillingness to comply with the government vaccination requirements.\n.\nCompensation: TBD\n.\nThis opportunity is contingent and will begin upon contract award.\n\nCICONIX LLC is an Equal Opportunity Employer, including disability/vets. We E-Verify all employees.","datePosted":"2026-04-09T13:33:34.741Z","dateModified":"2026-04-09T13:33:34.741Z","hiringOrganization":{"@type":"Organization","name":"Ciconix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2b0ef426e728edd0ef9f89ec"},"url":"https://jobsearcher.com/jobs/2b0ef426e728edd0ef9f89ec"}}