{"schemaVersion":"jobsearcher.job.v1","id":"2af32314708f5cbd7bcf70f0","url":"https://jobsearcher.com/jobs/2af32314708f5cbd7bcf70f0","canonicalUrl":"https://jobsearcher.com/jobs/2af32314708f5cbd7bcf70f0","title":"Manager, Implementation","description":"About Dutchie\n\nFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.\n\nDutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.\n\nAbout This Job\n\nThis role owns team performance against key metrics — go-lives, CSAT, and time to go-live — while building the processes and structure needed to support a fast-growing function. Grounded in Dutchie's core value that \"it's all about the customer,\" you will manage day-to-day coaching and performance for Implementation Strategists, support clients directly through their onboarding journey, and partner seamlessly across Sales, Support, Customer Success, and Product to deliver a best-in-class SaaS experience for cannabis operators.\n\nWhat You'll Do…\nManage, coach, and inspire a team of Implementation Strategists, fostering a \"We, not I\" team mindset to drive collective success and professional growth\nFocus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-live\nChampion our customer-first mindset (\"it's all about the customer\") by supporting clients directly during implementation to deliver a smooth, high-impact onboarding experience\nAssign accounts and manage bandwidth across the team to balance workload and client needs\nUtilize first-principles thinking to continuously refine processes and procedures, increasing operational efficiency across the implementation function\nPartner with Sales, Support, Customer Success, and Product teams to strengthen the end-to-end client lifecycle\nContribute to shaping and scaling the Implementation team as it grows, including developing and executing strategic initiatives\nBe held accountable to company-aligned goals tied to measurable implementation outcomes\nWhat You Bring\nProven experience managing large teams toward volume-based metrics\nDeep hands-on experience retail platforms\nRetail cannabis experience preferred\nStrong client-facing skills, with the ability to build trust and manage client relationships\nEffective leadership with a track record of building, inspiring, and motivating teams\nAbility to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clients\nAnalytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quickly\nYou’ll Get…\n\nWe are targeting a starting salary of $98,000 - $115,000 based on the intended level for this role.\n\nIn addition to cash compensation, our total rewards package includes:\n\nFull medical benefits including dental and vision plans to ensure you always have the best care.\nEquity packages in the form of stock options to all employees.\nTechnology (hardware, software, reading materials, etc..) allowance\nFlexible vacation and sick days\n\nAt Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.","company":"Dutchie","rawCompany":"dutchie","city":"Myrtle Point","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-09-28T11:46:51.166Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Implementation","description":"About Dutchie\n\nFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.\n\nDutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.\n\nAbout This Job\n\nThis role owns team performance against key metrics — go-lives, CSAT, and time to go-live — while building the processes and structure needed to support a fast-growing function. Grounded in Dutchie's core value that \"it's all about the customer,\" you will manage day-to-day coaching and performance for Implementation Strategists, support clients directly through their onboarding journey, and partner seamlessly across Sales, Support, Customer Success, and Product to deliver a best-in-class SaaS experience for cannabis operators.\n\nWhat You'll Do…\nManage, coach, and inspire a team of Implementation Strategists, fostering a \"We, not I\" team mindset to drive collective success and professional growth\nFocus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-live\nChampion our customer-first mindset (\"it's all about the customer\") by supporting clients directly during implementation to deliver a smooth, high-impact onboarding experience\nAssign accounts and manage bandwidth across the team to balance workload and client needs\nUtilize first-principles thinking to continuously refine processes and procedures, increasing operational efficiency across the implementation function\nPartner with Sales, Support, Customer Success, and Product teams to strengthen the end-to-end client lifecycle\nContribute to shaping and scaling the Implementation team as it grows, including developing and executing strategic initiatives\nBe held accountable to company-aligned goals tied to measurable implementation outcomes\nWhat You Bring\nProven experience managing large teams toward volume-based metrics\nDeep hands-on experience retail platforms\nRetail cannabis experience preferred\nStrong client-facing skills, with the ability to build trust and manage client relationships\nEffective leadership with a track record of building, inspiring, and motivating teams\nAbility to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clients\nAnalytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quickly\nYou’ll Get…\n\nWe are targeting a starting salary of $98,000 - $115,000 based on the intended level for this role.\n\nIn addition to cash compensation, our total rewards package includes:\n\nFull medical benefits including dental and vision plans to ensure you always have the best care.\nEquity packages in the form of stock options to all employees.\nTechnology (hardware, software, reading materials, etc..) allowance\nFlexible vacation and sick days\n\nAt Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.","datePosted":"2026-09-28T11:46:51.166Z","dateModified":"2026-09-28T11:46:51.166Z","hiringOrganization":{"@type":"Organization","name":"Dutchie","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2af32314708f5cbd7bcf70f0"},"url":"https://jobsearcher.com/jobs/2af32314708f5cbd7bcf70f0"}}