{"schemaVersion":"jobsearcher.job.v1","id":"2aec5a8effabe2e7f0bf2eb1","url":"https://jobsearcher.com/jobs/2aec5a8effabe2e7f0bf2eb1","canonicalUrl":"https://jobsearcher.com/jobs/2aec5a8effabe2e7f0bf2eb1","title":"Information Technology Analyst","description":"Direct message the job poster from Any Hour Group\r\nThe IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.\r\nKey Responsibilities\r\nProvide Tier 1–2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting.\r\nAdminister mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices.\r\nProcess requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal.\r\nMaintain detailed inventory of devices and users; ensure accurate billing allocation and asset records.\r\nAssist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security.\r\nSupport ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment).\r\nCommunicate with branch locations regarding telecom or IT service updates.\r\nDocument troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base.\r\nParticipate in after-hours or on-call rotation as required for high-priority issues.\r\nQualifications\r\n2+ years of experience in IT help desk, desktop support, or telecom administration role.\r\nFamiliarity with Microsoft 365, Intune/Endpoint Manager, and mobile device management concepts.\r\nStrong attention to detail and ability to maintain accurate records.\r\nExcellent customer service skills and ability to communicate with both technical and non-technical users.\r\nProficiency with Microsoft Excel or similar tools for tracking and reporting.\r\nPreferred\r\nExperience administering Verizon enterprise accounts or similar carrier portals.\r\nKnowledge of scripting or automation for reporting (PowerShell, Excel formulas, Power Automate).\r\nUnderstanding of network fundamentals, MFA, and endpoint security best practices.\r\nSeniority level\r\nAssociate\r\nEmployment type\r\nFull-time\r\nJob function\r\nInformation Technology\r\nIndustries\r\nConsumer Services\r\nInferred from the description for this job\r\nMedical insurance\r\nVision insurance\r\n401(k)\r\nJ-18808-Ljbffr","company":"Any Hour Group","rawCompany":"any hour group","city":"Orem","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:21:41.246Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517122","title":"Agents for Wireless Telecommunications Services","slug":"agents-for-wireless-telecommunications-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Analyst","description":"Direct message the job poster from Any Hour Group\r\nThe IT Support Analyst (Telecommunications Focus) provides front-line support for users across all subsidiary companies, with specialized responsibility for the management and lifecycle of corporate mobile devices. This role ensures reliable service for phones and tablets used in the field, maintains accurate device inventory, and assists with daily IT support tasks related to user accounts, hardware, and system access.\r\nKey Responsibilities\r\nProvide Tier 1–2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting.\r\nAdminister mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices.\r\nProcess requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal.\r\nMaintain detailed inventory of devices and users; ensure accurate billing allocation and asset records.\r\nAssist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security.\r\nSupport ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment).\r\nCommunicate with branch locations regarding telecom or IT service updates.\r\nDocument troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base.\r\nParticipate in after-hours or on-call rotation as required for high-priority issues.\r\nQualifications\r\n2+ years of experience in IT help desk, desktop support, or telecom administration role.\r\nFamiliarity with Microsoft 365, Intune/Endpoint Manager, and mobile device management concepts.\r\nStrong attention to detail and ability to maintain accurate records.\r\nExcellent customer service skills and ability to communicate with both technical and non-technical users.\r\nProficiency with Microsoft Excel or similar tools for tracking and reporting.\r\nPreferred\r\nExperience administering Verizon enterprise accounts or similar carrier portals.\r\nKnowledge of scripting or automation for reporting (PowerShell, Excel formulas, Power Automate).\r\nUnderstanding of network fundamentals, MFA, and endpoint security best practices.\r\nSeniority level\r\nAssociate\r\nEmployment type\r\nFull-time\r\nJob function\r\nInformation Technology\r\nIndustries\r\nConsumer Services\r\nInferred from the description for this job\r\nMedical insurance\r\nVision insurance\r\n401(k)\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T01:21:41.246Z","dateModified":"2026-06-25T01:21:41.246Z","hiringOrganization":{"@type":"Organization","name":"Any Hour Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orem","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2aec5a8effabe2e7f0bf2eb1"},"url":"https://jobsearcher.com/jobs/2aec5a8effabe2e7f0bf2eb1"}}