Client Success Representative

What We OfferExcellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leave2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development programJob SummaryThe Client Success Representative provides administrative and operational support for Tier 2 insurance and commercial accounts within the National Accounts Division. This role serves as a primary point of contact for routine program inquiries, documentation requests, and process guidance, ensuring accurate, timely, and consistent communication.The Client Success Representative supports the execution of national and commercial programs by maintaining program documentation, coordinating communications, and resolving standard issues independently, while escalating more complex or high-risk matters in accordance with established guidelines.You willFirst Line Support: National & Commercial AccountsServe as the first point of contact for Tier 2 insurance accounts and commercial accounts. Respond to routine inquiries related to program requirements, participation, documentation, and process. Resolve administrative and operational questions independently using established guidelines. Triage and escalate strategic, performance related, or high risk issues to the assigned Client Success Specialist. Program Administration & CommunicationsMaintain accurate franchise participation lists and distribution groups. Update SERVPRO.net pages and program documentation. Support for Customer Success SpecialistPrepare materials for Quarterly Business Reviewss, Monthly Business Reviewss, and, including data pulls . Support onboarding coordination and administrative readiness for new and expanding programs. Assist with reporting compilation as needed. Continuous Improvement & Knowledge ManagementIdentify recurring questions or gaps in program understanding and recommend documentation or communication updates. Contribute to knowledge base content and process improvements. You have1-3+ years of experience in program coordination, account support, or administrative rolesStrong written communication skills with the ability to draft clear, professional contentStrong working knowledge of MS Office Suite, especially Power PointExceptional attention to detail and organizationAbility to manage multiple priorities and adapt as business needs evolveComfort working independently while knowing when to escalate issuesExperience supporting National, Commercial, or B2B accountsFamiliarity with program documentation, web content management, or internal communicationsExposure to customer success or service operations environmentsThis position is open to candidates residing in select states, including AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NH, NM, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY, subject to applicable state and local laws. EducationHighschool diploma or GED requiredWorking ConditionsFast-paced high-pressure remote environment. Standard working hours, based on a 40-hour work week. Additional working hours required as needed to complete assignments and projects on scheduleMinimal travel as required for business needs. This role is primarily remote and may require intermittent travel to the office to attend business-related meetings as needed. About SERVPROFor more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.