{"schemaVersion":"jobsearcher.job.v1","id":"2ada54c2552315dee4025ece","url":"https://jobsearcher.com/jobs/2ada54c2552315dee4025ece","canonicalUrl":"https://jobsearcher.com/jobs/2ada54c2552315dee4025ece","title":"Project Manager, Technology Implementation","description":"Project Manager, Technology Implementation\r\nPay: $80,000 - $95,000\r\nIn addition to Cincinnati, qualified candidates in ourColumbus, OHandLouisville, KYlocations will also be considered for this opportunity.\r\nSponsorship StatementEmployment authorization required. Raymond Storage Concepts will not pursue visa sponsorship for this position.\r\nAt Raymond Storage Concepts (RSC), our mission is to deliver tailored material handling solutions that unlock our customers' fullest potential and transform the way products move within their facilities. As their goals evolve, our solutions advance with them—delivering value across every square foot. Headquartered in Blue Ash, OH, with branches in Cincinnati, OH; Columbus, OH and Louisville, KY, with an extended service area that includes Lexington, KY and Dayton, OH, we offer intralogistics solutions designed to boost productivity, streamline processes and minimize costs throughout your operation.\r\nFor additional information on Raymond Storage Concepts, please visit www.raymondsci.com.\r\nPosition OverviewReporting to the Program Manager, the Project Manager of Technology Implementation is responsible for the successful project launch, deployment, commissioning, customer onboarding, and technical support of iWarehouse and connected technology solutions throughout RSC territory and in all markets. This role serves as the primary resource for implementation activities and works closely with operations and field service installation resources to ensure projects are completed accurately and on time. The individual is responsible for technology support and product acceptance including server configuration, system implementation training, and post implementation technical support for all connected technology customers.\r\nKey Responsibilities (including, but not limited to):Manage Connected Technology implementation projects as assigned by the Program Manager, coordinating with the RSC team and Raymond Corp iW Project Managers\r\nSchedule and participate in required implementation planning calls with the customer, Raymond Corporate Accounts (RAMI), Project Managers, and Raymond dealer partners.\r\nValidate software functionality and configure server and required customer inputs.\r\nAssist in collecting and validating customer information required for implementation and setup of customer servers (GTS/iRED).\r\nEnsure SW/FW is most current version on install tracker.\r\nVerify Installation/Implementation Checklists are complete. Utilize project management and task tracking tools, and complete post implementation summaries and reports.\r\nDeliver on-site system implementation training for customers within territory and provide virtual training via Microsoft Teams for customers outside the territory.\r\nConduct post implementation reviews, provide system configuration support and troubleshooting as needed, and coordinate with RSC Field Service and Installation resource to provide on-site follow-up when additional actions are needed.\r\nEnsure inventory is validated when iWarehouse parts arrive at RSC locations in coordination with the RSC Parts and Warehouse teams. Own and maintain company, project, and demo inventory.\r\nSource additional parts as needed.\r\nSchedule and deliver customer requests for refresher / additional training for Connected Technology products, ensuring successful customer adoption and utilization.\r\nSupport with troubleshooting/diagnosing customer issues, such as the following:\r\nAssist and guide technical resources in coordination with Raymond Field Service and RSC training\r\nConnectivity / Network issues\r\nSW/FW upgrades\r\nAssist Operations and Service Group with iW warranty issues.\r\nDevelop and maintain shared knowledge base documentation to promote knowledge sharing, standardize processes, and drive continuous improvement.\r\nDevelop product expertise and support account managers and fleet solution representatives with product demonstrations, application reviews, and technical considerations to advance solutions portfolio adoption.\r\nAssist and support in implementation activities for automation solutions within Engineered Solutions team.\r\nPerform other duties as assigned.\r\nQualificationsHigh school diploma or GED required; technical/trade school education or industry certifications preferred.\r\nAssociate's or bachelor's degree preferred.\r\nGeneral knowledge of modern business technology components required\r\nStrong customer service orientation with excellent verbal and written communication skills.\r\nAbility to communicate effectively and deliver presentations to a variety of audiences, including customers.\r\nExperience with information technology, software solutions, or controls preferred.\r\nGeneral mechanical aptitude preferred.\r\nExperience working with material handling equipment or industrial equipment technicians preferred.\r\nThree or more years of related experience in the lift truck or material handling industry preferred.\r\nProficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word).\r\nSelf-motivated, results-oriented, and able to work effectively both independently and collaboratively.\r\nAbility to travel frequently (approximately 50%) throughout Ohio, Kentucky, Indiana, and West Virginia. A valid driver's license and satisfactory driving record are required.\r\nOccasional overnight and national travel (typically less than 20%) for customer visits, conferences, and trade shows may be required.\r\nResidence within the greater Cincinnati, Ohio area preferred.\r\nWhat Success Looks Like at Raymond Storage ConceptsAt Raymond Storage Concepts, success is measured not only by what you accomplish, but by how you accomplish it. Our values guide the way we serve our customers, support one another, and drive continuous improvement.\r\nDrive PurposeTakes ownership of implementation projects from planning through customer acceptance, ensuring every deployment delivers a positive customer experience.\r\nUnderstands how connected technology solutions improve customer operations and consistently aligns work to that larger purpose.\r\nMake It HappenProactively identifies risks, resolves issues, and keeps projects moving to meet commitments and deadlines.\r\nDemonstrates accountability by following through on commitments and delivering high quality results with minimal supervision.\r\nDeliver the BestMaintains a high standard of accuracy, quality, and technical excellence in every implementation, configuration, and customer interaction.\r\nContinuously expands product knowledge and seeks opportunities to improve processes, documentation, and customer outcomes.\r\nMove Forward TogetherBuilds productive partnerships, communicates with transparency, and works collaboratively to deliver results that benefit customers, teammates, and the organization.\r\nContributes to a high-performing culture by sharing knowledge, supporting others, and continuously improving how work gets done.\r\nEnsure SafetyPerforms all work in accordance with company safety standards, customer site requirements, and established implementation procedures.\r\nPromotes safe work practices while protecting company assets, customer equipment, and sensitive technology throughout every project.\r\nBenefitsCompetitive benefit package including medical, dental, vision, life & disability\r\nCompensation range $80 - $95K based on qualifications and experience\r\nCompany paid short-term disability insurance\r\n401k retirement plan with company match\r\nEmployee Discount Program\r\nVolunteer Time Off\r\nPaid Time Off\r\nReferral Bonus\r\nFun, competitive & team-oriented company culture\r\nRequirementsQualificationsResidence in Greater Cincinnati or Columbus, OH areas\r\nHigh school diploma, general education degree (GED), and/or technical school\r\nMinimum of one to three years' related experience in the lift truck industry preferred\r\nGeneral mechanical aptitude\r\nStrong customer service focus and communication skills\r\nBasic knowledge of Microsoft Office software\r\nMust maintain a clean driving record, as the position involves travel\r\nMust work well independently and in team environment\r\nMust be a driven and self-motivated individual#J-18808-Ljbffr","company":"Socketdev","rawCompany":"socketdev","city":"Dayton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-14T01:59:08.299Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"236210","title":"Industrial Building Construction","slug":"industrial-building-construction"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Manager, Technology Implementation","description":"Project Manager, Technology Implementation\r\nPay: $80,000 - $95,000\r\nIn addition to Cincinnati, qualified candidates in ourColumbus, OHandLouisville, KYlocations will also be considered for this opportunity.\r\nSponsorship StatementEmployment authorization required. Raymond Storage Concepts will not pursue visa sponsorship for this position.\r\nAt Raymond Storage Concepts (RSC), our mission is to deliver tailored material handling solutions that unlock our customers' fullest potential and transform the way products move within their facilities. As their goals evolve, our solutions advance with them—delivering value across every square foot. Headquartered in Blue Ash, OH, with branches in Cincinnati, OH; Columbus, OH and Louisville, KY, with an extended service area that includes Lexington, KY and Dayton, OH, we offer intralogistics solutions designed to boost productivity, streamline processes and minimize costs throughout your operation.\r\nFor additional information on Raymond Storage Concepts, please visit www.raymondsci.com.\r\nPosition OverviewReporting to the Program Manager, the Project Manager of Technology Implementation is responsible for the successful project launch, deployment, commissioning, customer onboarding, and technical support of iWarehouse and connected technology solutions throughout RSC territory and in all markets. This role serves as the primary resource for implementation activities and works closely with operations and field service installation resources to ensure projects are completed accurately and on time. The individual is responsible for technology support and product acceptance including server configuration, system implementation training, and post implementation technical support for all connected technology customers.\r\nKey Responsibilities (including, but not limited to):Manage Connected Technology implementation projects as assigned by the Program Manager, coordinating with the RSC team and Raymond Corp iW Project Managers\r\nSchedule and participate in required implementation planning calls with the customer, Raymond Corporate Accounts (RAMI), Project Managers, and Raymond dealer partners.\r\nValidate software functionality and configure server and required customer inputs.\r\nAssist in collecting and validating customer information required for implementation and setup of customer servers (GTS/iRED).\r\nEnsure SW/FW is most current version on install tracker.\r\nVerify Installation/Implementation Checklists are complete. Utilize project management and task tracking tools, and complete post implementation summaries and reports.\r\nDeliver on-site system implementation training for customers within territory and provide virtual training via Microsoft Teams for customers outside the territory.\r\nConduct post implementation reviews, provide system configuration support and troubleshooting as needed, and coordinate with RSC Field Service and Installation resource to provide on-site follow-up when additional actions are needed.\r\nEnsure inventory is validated when iWarehouse parts arrive at RSC locations in coordination with the RSC Parts and Warehouse teams. Own and maintain company, project, and demo inventory.\r\nSource additional parts as needed.\r\nSchedule and deliver customer requests for refresher / additional training for Connected Technology products, ensuring successful customer adoption and utilization.\r\nSupport with troubleshooting/diagnosing customer issues, such as the following:\r\nAssist and guide technical resources in coordination with Raymond Field Service and RSC training\r\nConnectivity / Network issues\r\nSW/FW upgrades\r\nAssist Operations and Service Group with iW warranty issues.\r\nDevelop and maintain shared knowledge base documentation to promote knowledge sharing, standardize processes, and drive continuous improvement.\r\nDevelop product expertise and support account managers and fleet solution representatives with product demonstrations, application reviews, and technical considerations to advance solutions portfolio adoption.\r\nAssist and support in implementation activities for automation solutions within Engineered Solutions team.\r\nPerform other duties as assigned.\r\nQualificationsHigh school diploma or GED required; technical/trade school education or industry certifications preferred.\r\nAssociate's or bachelor's degree preferred.\r\nGeneral knowledge of modern business technology components required\r\nStrong customer service orientation with excellent verbal and written communication skills.\r\nAbility to communicate effectively and deliver presentations to a variety of audiences, including customers.\r\nExperience with information technology, software solutions, or controls preferred.\r\nGeneral mechanical aptitude preferred.\r\nExperience working with material handling equipment or industrial equipment technicians preferred.\r\nThree or more years of related experience in the lift truck or material handling industry preferred.\r\nProficiency with Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word).\r\nSelf-motivated, results-oriented, and able to work effectively both independently and collaboratively.\r\nAbility to travel frequently (approximately 50%) throughout Ohio, Kentucky, Indiana, and West Virginia. A valid driver's license and satisfactory driving record are required.\r\nOccasional overnight and national travel (typically less than 20%) for customer visits, conferences, and trade shows may be required.\r\nResidence within the greater Cincinnati, Ohio area preferred.\r\nWhat Success Looks Like at Raymond Storage ConceptsAt Raymond Storage Concepts, success is measured not only by what you accomplish, but by how you accomplish it. Our values guide the way we serve our customers, support one another, and drive continuous improvement.\r\nDrive PurposeTakes ownership of implementation projects from planning through customer acceptance, ensuring every deployment delivers a positive customer experience.\r\nUnderstands how connected technology solutions improve customer operations and consistently aligns work to that larger purpose.\r\nMake It HappenProactively identifies risks, resolves issues, and keeps projects moving to meet commitments and deadlines.\r\nDemonstrates accountability by following through on commitments and delivering high quality results with minimal supervision.\r\nDeliver the BestMaintains a high standard of accuracy, quality, and technical excellence in every implementation, configuration, and customer interaction.\r\nContinuously expands product knowledge and seeks opportunities to improve processes, documentation, and customer outcomes.\r\nMove Forward TogetherBuilds productive partnerships, communicates with transparency, and works collaboratively to deliver results that benefit customers, teammates, and the organization.\r\nContributes to a high-performing culture by sharing knowledge, supporting others, and continuously improving how work gets done.\r\nEnsure SafetyPerforms all work in accordance with company safety standards, customer site requirements, and established implementation procedures.\r\nPromotes safe work practices while protecting company assets, customer equipment, and sensitive technology throughout every project.\r\nBenefitsCompetitive benefit package including medical, dental, vision, life & disability\r\nCompensation range $80 - $95K based on qualifications and experience\r\nCompany paid short-term disability insurance\r\n401k retirement plan with company match\r\nEmployee Discount Program\r\nVolunteer Time Off\r\nPaid Time Off\r\nReferral Bonus\r\nFun, competitive & team-oriented company culture\r\nRequirementsQualificationsResidence in Greater Cincinnati or Columbus, OH areas\r\nHigh school diploma, general education degree (GED), and/or technical school\r\nMinimum of one to three years' related experience in the lift truck industry preferred\r\nGeneral mechanical aptitude\r\nStrong customer service focus and communication skills\r\nBasic knowledge of Microsoft Office software\r\nMust maintain a clean driving record, as the position involves travel\r\nMust work well independently and in team environment\r\nMust be a driven and self-motivated individual#J-18808-Ljbffr","datePosted":"2026-08-14T01:59:08.299Z","dateModified":"2026-08-14T01:59:08.299Z","hiringOrganization":{"@type":"Organization","name":"Socketdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dayton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2ada54c2552315dee4025ece"},"url":"https://jobsearcher.com/jobs/2ada54c2552315dee4025ece"}}