{"schemaVersion":"jobsearcher.job.v1","id":"2ab96f8910ad9ffac99d664c","url":"https://jobsearcher.com/jobs/2ab96f8910ad9ffac99d664c","canonicalUrl":"https://jobsearcher.com/jobs/2ab96f8910ad9ffac99d664c","title":"Forward Deployed Engineer","description":"About Voicify\nVoicify is one of the pioneers of Agentic AI, building intelligent voice agents that automate complex customer interactions for some of the largest restaurant chains and healthcare organizations in the United States. Our AI powers millions of real-world conversations, helping businesses deliver better customer experiences every day.\nAs an engineer at Voicify, you'll work on cutting-edge AI technologies—including large language models (LLMs), cloud-native applications, and scalable distributed systems—while building and deploying production software that has an immediate impact.\nAbout the Role\nAs a Forward Deployed Engineer, you are Voicify’s customer-embedded technical partner. You drive customer success by rapidly scoping, building and deploying assistants for major restaurant franchises and healthcare providers.\nKey Responsibilities\nDrive Technical Onboarding: Manage POS, PMS integrations, menu setups, and pre-launch QA in tandem with the Onboarding team.\nOptimize Agent Performance: Continuously tune behavior, prompts, and rules using call data and observability traces to drive measurable post-launch improvements.\nOwn the Voice Experience: Guarantee accuracy, naturalness, brand voice, and seamless edge-case handling.\nFeed Core Engineering: Funnel bug clusters, repeat pain points, and custom feature patterns back to Product to benefit the entire user base.\nDocumentation Duties: Maintain clear, accessible records of all custom builds, tunings, and escalations.\nRequired Experience\n2+ years software engineering preferred (full-stack, backend, ML/AI), ideally in a customer-facing or solutions role.\nHands-on LLM/AI expertise: Direct experience with prompt engineering, agent behavior, state machines, and running evaluations.\nProduction debugging: Highly comfortable navigating logs, webhooks, and APIs.\nProven track record: History of shipping end-to-end solutions under real-world customer deadlines.\nExceptional communication: Capable of leading client calls and handling client communication.\nPrioritization skills: A bias for action and highly organized enough to juggle multiple live deployments seamlessly.\nPreferred\nExperience with Microsoft Azure or AWS\nExperience with Docker and Kubernetes\nKnowledge of microservice architectures\nExperience working with AI, machine learning, or LLM-based applications\nFamiliarity with CI/CD pipelines\nExperience with real-time communications, telephony, or conversational AI is a plus\nExperience with one or more of the following verticals: restaurant, healthcare, hospitality.\nExperience as a Forward Deployed Engineer, Solutions Engineer, Sales Engineer, Customer Engineer, or Technical Account Manager at a SaaS, AI, or enterprise software company.\nExperience working directly with customers to deploy, configure, and optimize software solutions in production environments.\nFamiliarity with conversational AI, voice AI, contact center technologies, telephony platforms, or large language models (LLMs).\nExperience building integrations using APIs, webhooks, and third-party platforms.\nExperience troubleshooting production systems using logs, monitoring tools, and observability platforms.\nExposure to cloud platforms such as Azure, AWS, or Google Cloud.\nExperience with healthcare, hospitality, restaurant technology, or other multi-location enterprise businesses.\nExperience writing scripts, automation tools, or lightweight applications to solve customer-specific challenges.\nWhat You'll Work With\nDepending on the project, you'll have opportunities to work with technologies including:\nC#\n.NET\nPython\nAzure\nKubernetes\nDocker\nSQL Server\nRedis\nREST APIs\nGitHub\nOpenAI and other Large Language Models\nSpeech recognition and conversational AI technologies\nWhat Success Looks Like\nYou take ownership of your customers' success and use your technical skills to solve their toughest challenges. Rather than waiting for issues to be reported, you proactively analyze AI conversations, troubleshoot technical problems, and build solutions that improve performance and customer outcomes.\nYou're comfortable diving into logs, APIs, integrations, and conversation data to identify root causes and resolve issues quickly. You communicate clearly, document what you build, and collaborate across Engineering, Product, and Customer Success to deliver scalable solutions.\nAt Voicify, speed matters. Our customers depend on us to power mission-critical AI for some of the largest restaurant and healthcare organizations in the country. You'll have the autonomy to solve meaningful problems, deliver solutions quickly, and directly shape the success of our customers and the future of Agentic AI.\nWhy Join Voicify?\nBuild products at the forefront of Voice AI and Agentic AI\nWork with experienced entrepreneurs and engineers\nMake an immediate impact on products used by thousands of businesses\nLearn cutting-edge AI technologies and cloud architectures\nCollaborative, fast-moving startup environment with significant growth opportunities\nCompetitive salary, benefits, and opportunities for career advancement\nWork Authorization\nCandidates must be authorized to work in the United States without current or future employer sponsorship. At this time, Voicify is unable to sponsor or transfer employment visas for this position.\nIf you're excited about building innovative AI-powered software and want to help shape the future of voice technology, we'd love to hear from you.\nPay: $80,000.00 - $115,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nWork Location: In person","company":"Voicify","rawCompany":"voicify","city":"Needham Heights","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:32:49.939Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1221.00","title":"Computer and Information Research Scientists","slug":"computer-and-information-research-scientists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Engineer","description":"About Voicify\nVoicify is one of the pioneers of Agentic AI, building intelligent voice agents that automate complex customer interactions for some of the largest restaurant chains and healthcare organizations in the United States. Our AI powers millions of real-world conversations, helping businesses deliver better customer experiences every day.\nAs an engineer at Voicify, you'll work on cutting-edge AI technologies—including large language models (LLMs), cloud-native applications, and scalable distributed systems—while building and deploying production software that has an immediate impact.\nAbout the Role\nAs a Forward Deployed Engineer, you are Voicify’s customer-embedded technical partner. You drive customer success by rapidly scoping, building and deploying assistants for major restaurant franchises and healthcare providers.\nKey Responsibilities\nDrive Technical Onboarding: Manage POS, PMS integrations, menu setups, and pre-launch QA in tandem with the Onboarding team.\nOptimize Agent Performance: Continuously tune behavior, prompts, and rules using call data and observability traces to drive measurable post-launch improvements.\nOwn the Voice Experience: Guarantee accuracy, naturalness, brand voice, and seamless edge-case handling.\nFeed Core Engineering: Funnel bug clusters, repeat pain points, and custom feature patterns back to Product to benefit the entire user base.\nDocumentation Duties: Maintain clear, accessible records of all custom builds, tunings, and escalations.\nRequired Experience\n2+ years software engineering preferred (full-stack, backend, ML/AI), ideally in a customer-facing or solutions role.\nHands-on LLM/AI expertise: Direct experience with prompt engineering, agent behavior, state machines, and running evaluations.\nProduction debugging: Highly comfortable navigating logs, webhooks, and APIs.\nProven track record: History of shipping end-to-end solutions under real-world customer deadlines.\nExceptional communication: Capable of leading client calls and handling client communication.\nPrioritization skills: A bias for action and highly organized enough to juggle multiple live deployments seamlessly.\nPreferred\nExperience with Microsoft Azure or AWS\nExperience with Docker and Kubernetes\nKnowledge of microservice architectures\nExperience working with AI, machine learning, or LLM-based applications\nFamiliarity with CI/CD pipelines\nExperience with real-time communications, telephony, or conversational AI is a plus\nExperience with one or more of the following verticals: restaurant, healthcare, hospitality.\nExperience as a Forward Deployed Engineer, Solutions Engineer, Sales Engineer, Customer Engineer, or Technical Account Manager at a SaaS, AI, or enterprise software company.\nExperience working directly with customers to deploy, configure, and optimize software solutions in production environments.\nFamiliarity with conversational AI, voice AI, contact center technologies, telephony platforms, or large language models (LLMs).\nExperience building integrations using APIs, webhooks, and third-party platforms.\nExperience troubleshooting production systems using logs, monitoring tools, and observability platforms.\nExposure to cloud platforms such as Azure, AWS, or Google Cloud.\nExperience with healthcare, hospitality, restaurant technology, or other multi-location enterprise businesses.\nExperience writing scripts, automation tools, or lightweight applications to solve customer-specific challenges.\nWhat You'll Work With\nDepending on the project, you'll have opportunities to work with technologies including:\nC#\n.NET\nPython\nAzure\nKubernetes\nDocker\nSQL Server\nRedis\nREST APIs\nGitHub\nOpenAI and other Large Language Models\nSpeech recognition and conversational AI technologies\nWhat Success Looks Like\nYou take ownership of your customers' success and use your technical skills to solve their toughest challenges. Rather than waiting for issues to be reported, you proactively analyze AI conversations, troubleshoot technical problems, and build solutions that improve performance and customer outcomes.\nYou're comfortable diving into logs, APIs, integrations, and conversation data to identify root causes and resolve issues quickly. You communicate clearly, document what you build, and collaborate across Engineering, Product, and Customer Success to deliver scalable solutions.\nAt Voicify, speed matters. Our customers depend on us to power mission-critical AI for some of the largest restaurant and healthcare organizations in the country. You'll have the autonomy to solve meaningful problems, deliver solutions quickly, and directly shape the success of our customers and the future of Agentic AI.\nWhy Join Voicify?\nBuild products at the forefront of Voice AI and Agentic AI\nWork with experienced entrepreneurs and engineers\nMake an immediate impact on products used by thousands of businesses\nLearn cutting-edge AI technologies and cloud architectures\nCollaborative, fast-moving startup environment with significant growth opportunities\nCompetitive salary, benefits, and opportunities for career advancement\nWork Authorization\nCandidates must be authorized to work in the United States without current or future employer sponsorship. At this time, Voicify is unable to sponsor or transfer employment visas for this position.\nIf you're excited about building innovative AI-powered software and want to help shape the future of voice technology, we'd love to hear from you.\nPay: $80,000.00 - $115,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nWork Location: In person","datePosted":"2026-08-03T23:32:49.939Z","dateModified":"2026-08-03T23:32:49.939Z","hiringOrganization":{"@type":"Organization","name":"Voicify","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Needham Heights","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2ab96f8910ad9ffac99d664c"},"url":"https://jobsearcher.com/jobs/2ab96f8910ad9ffac99d664c"}}