Medical Assistant | Patient Care and Experience

Please read this whole post before you apply.This is not a typical Medical Assistant role, and we are not looking for a typical applicant.We are a relationship-based integrative medicine and Direct Primary Care practice in Centennial, CO. Our patients are not moving through fifteen-minute appointments. Many are navigating complex, chronic, or long-overlooked health concerns, and they have chosen us because they want to be heard, known, and supported over time. The person we hire will be one of the first voices these patients hear and one of the most consistent presences in their care.If you are warm, deeply organized, and genuinely excited about functional and integrative medicine, please keep reading. If you are looking for a clock-in, clock-out clinical role, this is not the right fit.About UsLineage Wellness and Trivida Functional Medicine share space, systems, and a tightly collaborative care team. Trivida has supported patients through complex chronic conditions for over thirteen years using a root-cause, integrative approach. Lineage Wellness extends that philosophy into Direct Primary Care, offering ongoing, accessible, and personalized care for patients committed to long-term health.The Person We Are Looking For Someone who:Genuinely lights up when a patient feels truly heardBelieves healthcare should be human, personal, and proactiveHas real curiosity about functional and integrative medicineStays calm and kind when patients are frustrated or overwhelmedNotices the small details that make people feel cared forCan manage a high volume of communication without dropping the ballWelcomes feedback as a tool for growth, not a personal critiqueTakes ownership and closes the loop, every timeWhat You Will DoThis role blends patient communication, scheduling, care coordination, and clinical support. Communication is the heart of it, and that is where most of your day will live.Patient Communication and Relationship Management (your primary focus)Serve as the main point of contact for patients across phone, portal, and in-person interactionsManage a high volume of patient messages with clarity, warmth, and timeliness, with a standard of 24 business-hour responseDe-escalate concerns and guide difficult conversations toward solutionsBuild relationships over time so patients feel known and supported, not processedNotice when a patient needs a check-in, a clarifying call, or a small extra step that turns a good experience into a great oneScheduling and Care CoordinationManage provider schedules across both practices, including new patient onboarding, follow-ups, and proceduresCoordinate appointments, labs, imaging, specialty referrals, and outside recordsTrack outstanding orders, results, and next steps so nothing slips between visitsAnticipate clinic flow and adjust proactively when the day shifts (and it will)Ensure each patient leaves a visit knowing exactly what comes next and whenClinical Support and Lab WorkGreet patients warmly, room them, obtain vitals, and update intake informationPrepare charts and ensure providers are set up for focused, productive visitsSupport lab ordering through Labcorp, Quest, and Vibrant America, including specimen handling and trackingPerform phlebotomy after training, with expected proficiency and a calm bedside mannerCoordinate diagnostics and outside referrals through to resolution, not just hand-offDocumentation, Systems, and Team CollaborationMaintain accurate, timely documentation in our EHR (Cerbo)Use Spruce for patient communication and keep all threads clean and currentUphold HIPAA compliance and patient confidentiality without exceptionCollaborate closely with providers and teammates across both practices, communicating proactively and closing every loopContribute to a calm, organized clinical environment where patients and coworkers both feel at easeReceive feedback as part of how we get better together, and act on it quicklyWhat We Need From YouTwo or more years of experience as a Medical Assistant or in a similar healthcare roleStrong written and verbal communication skillsHigh emotional intelligence, especially under pressureExcellent organization and follow-throughWillingness and ability to perform phlebotomy confidently after trainingComfort with EHR systems and standard office softwareHelpful but not required: existing phlebotomy experience, integrative or functional medicine background, experience with membership or relationship-based care models.Schedule, Location, and PayIn-person in Centennial, COMonday through Friday, 7:00 AM to 4:00 PM, with a 45-minute lunch$23.00 to $28.00 per hour, based on experiencePaid time off and holidays, health and dental benefits, 401(k) with matching where applicableHow to ApplyPlease submit your resume, a brief cover letter, and a short video.The video is required because we are a relationship-driven practice. Presence and communication matter in this role, and we want to see how you show up.In a 2 to 4 minute video, please answer:What draws you to working in a personalized, integrative healthcare setting?What about this specific role interests you?How do you approach receiving feedback and constructive coaching?You can submit through Loom, an unlisted YouTube link, or a Zoom recording.Applications without a video will not be reviewed.