Laboratory Services Manager

OverviewThe Laboratory Services Manager leads the day-to-day operations of a microbiological and/or chemical laboratory at a single site. This role ensures the accuracy, compliance, and quality of testing services delivered to a local customer base. The Manager is fully accountable for quality, customer satisfaction, people leadership, financial performance, and workflow management within the lab.Operating with a strong general manager mindset, this leader balances scientific rigor with business acumen and brings an entrepreneurial approach to site leadership. The Laboratory Services Manager takes full ownership of site performance, including P&L management, team development, resource optimization, customer engagement, quality and safety, innovation, and continuous improvement.This role champions our purpose, mission, and values by fostering a high-performing, accountable, and customer-focused culture.Responsibilities Quality ExcellencePromote a culture where quality is embedded in every actionEnsure adherence to SOPs, regulatory standards, and accuracy requirementsDrive continuous improvement and proactive coaching across the teamCustomer FocusDeliver timely, high-quality results that build trust and long-term partnershipsMeet and exceed customer expectations to enhance reputation and grow business opportunitiesPeople LeadershipFoster a safe, inclusive, and engaging work environmentSupport, coach, and develop team members to achieve their full potentialMaintain strong visibility and accessibility to the teamFinancial PerformanceManage lab budgets and drive profitable growthOversee labor, inventory, courier services, and overall resource optimizationEnsure efficient and sustainable operationsInnovation & Continuous ImprovementLead a culture of problem-solving and learning from defectsEncourage new ideas to improve service, quality, and operational efficiency Qualifications & Competencies Strategic LeadershipAbility to think beyond daily operations and align decisions with broader organizational goalsAnticipate future needs and position the lab for growth and adaptabilityPromote experimentation, learning, and continuous improvementQuality & Compliance ExpertiseStrong understanding of quality systems and regulatory requirementsSound judgment to identify and mitigate risksCustomer OrientationProven ability to build relationships and consistently deliver on commitmentsResponsive, adaptable, and professional in addressing customer needsTeam DevelopmentSkilled in creating an inclusive and empowering workplaceExperience mentoring leaders and preparing teams for future growthOperational & Financial AcumenAbility to interpret and apply financial and performance metricsStrong decision-making skills with the ability to simplify complexity and set clear direction