Customer Enablement Manager

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.As Customer Enablement Manager, you will own onboarding and enablement for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one. You will run onboarding at scale through recurring sessions, build the systems that make this motion repeatable, and ensure customers realize value quickly.You will work closely with Customer Success, Sales, Product, Engineering, and Data to create a best-in-class onboarding experience. This is a build role. You are not stepping into a finished system. You are defining how onboarding works at scale.What You’ll DoDesign scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customersRun weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&ABuild the enablement infrastructure including session templates, help content, and follow-up sequences to make onboarding scalable without sacrificing qualityEnsure accounts are properly set up post-sale and verify configuration end to endTrack participation, success metrics, and operational efficiency, identifying patterns across the customer baseSurface product gaps, onboarding friction, and recurring issues to Customer Success and Product teamsServe as the internal expert on how customers actually use Profound and translate that into stronger programs, content, and strategyAs the program matures, opportunities to recruit, onboard, and maintain a team that will own session facilitation and other onboarding workstreams Who You Are3 or more years of experience in customer success, onboarding, implementation, or customer educationYou might be an implementation manager or consultant who has spent time getting customers live on a platform and understands the gap between “sold” and “successful”You might be a customer education specialist who has run webinars, written help docs, and built training programs at a software company, and knows how to teach customers at scaleYou might be a program manager who moved into customer-facing work and enjoys building repeatable systems where the impact is most visibleYou might be an onboarding lead at a high-growth startup who has already built something like this once and wants to do it againStrong facilitator, comfortable leading group sessions, webinars, and office hoursOrganized program owner who can build a repeatable system from scratch and keep it runningProcess-oriented and data-aware, tracking what works and improving what does notComfortable operating in ambiguity and building systems rather than inheriting themPower user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gainsLocationThis is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.