{"schemaVersion":"jobsearcher.job.v1","id":"2a9c18b5ef7d3fc090b03ce1","url":"https://jobsearcher.com/jobs/2a9c18b5ef7d3fc090b03ce1","canonicalUrl":"https://jobsearcher.com/jobs/2a9c18b5ef7d3fc090b03ce1","title":"Technical Support, Senior Associate","description":"About Peraton\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.\nResponsibilities\n\nProvides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.\nPerforms Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.\nPossesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.\nProvides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.\nProvides expert and second tier technical support for the installation and repair of complex systems and outages.\nReviews system and configurations to ensure successful implementation of services into production.\nMaintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.\nPartners with developers and engineers to reduce reoccurring incidents.\nProvides consultative assistance during off hours as needed.\nAssist in developing continuous process improvement for support tools, troubleshooting techniques.\nCollaborate and assist R&D in the testing and optimization of product support techniques and tools.\nCommunicate to appropriate internal personnel of issues at a particular account.\nDetermine the effectiveness of known solutions for the reported problem and apply these solutions as required.\nDetermine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.\nDetermine the troubleshooting workflow and organize support priorities.\nDetermine severity and complexity of a reported issue and escalate to the appropriate specialist.\nProvides training to customers.\nQualifications\n\n2 years with BS/BA; 0 years with MS/MA; 6 years with no degree\nTier III support experience\nExperience with troubleshooting computer hardware/software and networking systems\nAbility to obtain Top Secret clearance\nPeraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.\n\nTarget Salary Range\n\n$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.\n\nSCA / Union / Intern Rate or Range\n\nEEO\nAn Equal Opportunity Employer including Disability/Veteran.\n\nOur Values\n\nBenefits\nAt Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.\n\nPaid Time-Off and Holidays\nRetirement\nLife & Disability Insurance\nCareer Development\nTuition Assistance and Student Loan Financing\nPaid Parental Leave\nAdditional Benefits\nMedical, Dental, & Vision Care","company":"Peraton","rawCompany":"peraton","city":"Quantico","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:16:24.413Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support, Senior Associate","description":"About Peraton\nPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.\nResponsibilities\n\nProvides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.\nPerforms Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.\nPossesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.\nProvides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.\nProvides expert and second tier technical support for the installation and repair of complex systems and outages.\nReviews system and configurations to ensure successful implementation of services into production.\nMaintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.\nPartners with developers and engineers to reduce reoccurring incidents.\nProvides consultative assistance during off hours as needed.\nAssist in developing continuous process improvement for support tools, troubleshooting techniques.\nCollaborate and assist R&D in the testing and optimization of product support techniques and tools.\nCommunicate to appropriate internal personnel of issues at a particular account.\nDetermine the effectiveness of known solutions for the reported problem and apply these solutions as required.\nDetermine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.\nDetermine the troubleshooting workflow and organize support priorities.\nDetermine severity and complexity of a reported issue and escalate to the appropriate specialist.\nProvides training to customers.\nQualifications\n\n2 years with BS/BA; 0 years with MS/MA; 6 years with no degree\nTier III support experience\nExperience with troubleshooting computer hardware/software and networking systems\nAbility to obtain Top Secret clearance\nPeraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan.\n\nTarget Salary Range\n\n$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.\n\nSCA / Union / Intern Rate or Range\n\nEEO\nAn Equal Opportunity Employer including Disability/Veteran.\n\nOur Values\n\nBenefits\nAt Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.\n\nPaid Time-Off and Holidays\nRetirement\nLife & Disability Insurance\nCareer Development\nTuition Assistance and Student Loan Financing\nPaid Parental Leave\nAdditional Benefits\nMedical, Dental, & Vision Care","datePosted":"2026-04-12T21:16:24.413Z","dateModified":"2026-04-12T21:16:24.413Z","hiringOrganization":{"@type":"Organization","name":"Peraton","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quantico","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a9c18b5ef7d3fc090b03ce1"},"url":"https://jobsearcher.com/jobs/2a9c18b5ef7d3fc090b03ce1"}}