{"schemaVersion":"jobsearcher.job.v1","id":"2a88de7d718acdd7be271a52","url":"https://jobsearcher.com/jobs/2a88de7d718acdd7be271a52","canonicalUrl":"https://jobsearcher.com/jobs/2a88de7d718acdd7be271a52","title":"Manager, Technical Support","description":"For our client, we are seeking a Manager Technical Support to join the team of a leader in the Aerospace & Defense space. This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Aerospace & Defense environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $100,000 – $130,000 annuallyResponsibilities Guide customer interactions to successful resolutions Own operational metrics for customer satisfaction and CSR engagement Coach a team to deliver low-effort customer support experiences Contribute to the evolution of the company Support's approach Improve processes to enhance customer experience and operational efficiency Gaining in-depth product knowledge for meaningful interactions Collaborate with teams to enhance training and CRM effectivenessQualifications 2+ years of progressive customer support leadership experience Prior B2B field service maintenance and repair experience is a plus 2+ years leading Support teams for hardware, software, and cloud products Strong coaching and mentoring skills for team development Experience with CRM tools like Salesforce Service Cloud Applied AI knowledge related to customer support Data-driven mindset for informed decision makingBenefits Comprehensive benefits package Competitive base salary and equity options Incentives and stipends available Relocation assistance for eligible roles Opportunity to significantly benefit from company successOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","company":"Ladders","rawCompany":"ladders","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T15:56:59.901Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Technical Support","description":"For our client, we are seeking a Manager Technical Support to join the team of a leader in the Aerospace & Defense space. This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Aerospace & Defense environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $100,000 – $130,000 annuallyResponsibilities Guide customer interactions to successful resolutions Own operational metrics for customer satisfaction and CSR engagement Coach a team to deliver low-effort customer support experiences Contribute to the evolution of the company Support's approach Improve processes to enhance customer experience and operational efficiency Gaining in-depth product knowledge for meaningful interactions Collaborate with teams to enhance training and CRM effectivenessQualifications 2+ years of progressive customer support leadership experience Prior B2B field service maintenance and repair experience is a plus 2+ years leading Support teams for hardware, software, and cloud products Strong coaching and mentoring skills for team development Experience with CRM tools like Salesforce Service Cloud Applied AI knowledge related to customer support Data-driven mindset for informed decision makingBenefits Comprehensive benefits package Competitive base salary and equity options Incentives and stipends available Relocation assistance for eligible roles Opportunity to significantly benefit from company successOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","datePosted":"2026-08-14T15:56:59.901Z","dateModified":"2026-08-14T15:56:59.901Z","hiringOrganization":{"@type":"Organization","name":"Ladders","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a88de7d718acdd7be271a52"},"url":"https://jobsearcher.com/jobs/2a88de7d718acdd7be271a52"}}