{"schemaVersion":"jobsearcher.job.v1","id":"2a7a19f715fb34a6ae7fc1d6","url":"https://jobsearcher.com/jobs/2a7a19f715fb34a6ae7fc1d6","canonicalUrl":"https://jobsearcher.com/jobs/2a7a19f715fb34a6ae7fc1d6","title":"Operations Assistant","description":"The Operations Assistant plays a vital role on the Business Operations team in supporting both customer communication and internal coordination. This position will assist with responding to customer inquiries, routing requests to the appropriate teams, creating reports, scheduling, and processing orders.\nThe ideal candidate is organized, detail-oriented, and comfortable communicating with customers by phone and email. This role requires someone who enjoys helping people, solving problems, and keeping things running smoothly.\nThis is a full-time, in-office position based at MITC’s office in Frederick, Maryland.\nThis is an entry-level position. We encourage candidates from a broad range of backgrounds and experiences. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply!\nKey Responsibilities\nServe as the first point of contact for customer phone calls and general inquiries\nMonitor shared inboxes and ensure timely responses\nProcess orders including creating invoices, updating contracts, and creating shipments\nSchedule meetings for customers using scheduling software and follow up with customers by phone & email as needed\nCreate internal reports and distribute\nAssist with office coordination and administrative tasks as part of the Business Operations team.\nThis role is ideal for someone who enjoys interacting with people, staying organized, and helping create a positive office environment.\nThe position works closely with customer support, operations, and other internal teams to ensure excellent service for MITC customers.\nSkills & Core Competencies\nCustomer Service\nFriendly, professional communication style\nStrong listening skills\nCommitment to providing a positive customer experience\nOrganization & Attention to Detail\nStrong ability to manage multiple tasks\nCareful attention to accuracy\nAbility to track requests and follow through on tasks\nCommunication\nExcellent written and verbal communication\nProfessional phone etiquette\nAbility to communicate clearly with both customers and internal teams\nProblem Solving\nAbility to identify customer needs and connect them with the right resources\nProactive mindset when resolving issues\nAbility to prioritize tasks and manage time effectively\nQualifications\nBachelor’s degree\nStrong communication and interpersonal skills\nExcellent organizational and time-management abilities\nProficiency in Microsoft Office (Word, Excel, Outlook)\nAbility to multitask and prioritize in an office environment\nEntry-Level Candidates Welcome\nThis role is a great opportunity for recent graduates or professionals early in their careers who are interested in technology, customer-facing work, and building a long-term career.\nMITC provides extensive onboarding and hands-on training. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply.\nLogistics & Schedule\nThis position is a full-time, in-office role based out of MITC’s office in Frederick, MD.\nWork hours are Monday through Friday, 8:00 AM – 4:00 PM.\nEquipment: Laptop, mobile phone, and all necessary equipment will be provided by MITC.\nCompensation & Benefits:\n$40,000-$50,000 salary + benefits package\nMITC benefits package value $5,000 including $1,000 HSA company contribution, 100% company paid medical premium, and a 401K match.\nLife and disability insurance\n401(K) Retirement savings plan with company match\nUp to 4 weeks’ vacation\n7 paid holidays\nFlexible work arrangements\nOpportunities for professional development and continuing education\nTuition reimbursement\nAbout MITC\nMITC is staffed by people from a broad range of backgrounds, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively. From help desk and software development to sales, marketing, and operations, MITC has opportunities for bright and energetic individuals to build the careers they want at a successful company.\nOur core offerings include time & attendance tracking, advanced employee scheduling, payroll integration, HR modules, biometrics, and documentation tools. These solutions are built to be flexible and scalable, whether for small organizations or those managing thousands of employees. At MITC, we don’t just build software, we deliver full implementation, integration, customization, and ongoing support to ensure our customers get real value from the system.\nWe are a collaborative team that believes in continuous improvement, long-term customer success, and using technology to strengthen service delivery in critical social sectors.\nEqual Opportunities\nAt MITC, we’re excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone’s identity in any aspect of hiring or employment. We therefore strongly welcome applications from suitably qualified people regardless of their background, including underrepresented groups.\nCommitment to Diversity, Equity & Inclusion\nMITC believes in being a fair, inclusive, and equitable workforce where all employees feel valued and have opportunity to fulfill their potential. We know that different voices, ideas, perspectives, experiences, and knowledge working together will enable us to be a better workplace.\nReady to apply? https://mitcsoftware.com/mitc-operations-assistant/\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nRetirement plan\nTuition reimbursement\nVision insurance\nWork Location: In person","company":"Mitc","rawCompany":"mitc","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-16T16:06:24.452Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Assistant","description":"The Operations Assistant plays a vital role on the Business Operations team in supporting both customer communication and internal coordination. This position will assist with responding to customer inquiries, routing requests to the appropriate teams, creating reports, scheduling, and processing orders.\nThe ideal candidate is organized, detail-oriented, and comfortable communicating with customers by phone and email. This role requires someone who enjoys helping people, solving problems, and keeping things running smoothly.\nThis is a full-time, in-office position based at MITC’s office in Frederick, Maryland.\nThis is an entry-level position. We encourage candidates from a broad range of backgrounds and experiences. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply!\nKey Responsibilities\nServe as the first point of contact for customer phone calls and general inquiries\nMonitor shared inboxes and ensure timely responses\nProcess orders including creating invoices, updating contracts, and creating shipments\nSchedule meetings for customers using scheduling software and follow up with customers by phone & email as needed\nCreate internal reports and distribute\nAssist with office coordination and administrative tasks as part of the Business Operations team.\nThis role is ideal for someone who enjoys interacting with people, staying organized, and helping create a positive office environment.\nThe position works closely with customer support, operations, and other internal teams to ensure excellent service for MITC customers.\nSkills & Core Competencies\nCustomer Service\nFriendly, professional communication style\nStrong listening skills\nCommitment to providing a positive customer experience\nOrganization & Attention to Detail\nStrong ability to manage multiple tasks\nCareful attention to accuracy\nAbility to track requests and follow through on tasks\nCommunication\nExcellent written and verbal communication\nProfessional phone etiquette\nAbility to communicate clearly with both customers and internal teams\nProblem Solving\nAbility to identify customer needs and connect them with the right resources\nProactive mindset when resolving issues\nAbility to prioritize tasks and manage time effectively\nQualifications\nBachelor’s degree\nStrong communication and interpersonal skills\nExcellent organizational and time-management abilities\nProficiency in Microsoft Office (Word, Excel, Outlook)\nAbility to multitask and prioritize in an office environment\nEntry-Level Candidates Welcome\nThis role is a great opportunity for recent graduates or professionals early in their careers who are interested in technology, customer-facing work, and building a long-term career.\nMITC provides extensive onboarding and hands-on training. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply.\nLogistics & Schedule\nThis position is a full-time, in-office role based out of MITC’s office in Frederick, MD.\nWork hours are Monday through Friday, 8:00 AM – 4:00 PM.\nEquipment: Laptop, mobile phone, and all necessary equipment will be provided by MITC.\nCompensation & Benefits:\n$40,000-$50,000 salary + benefits package\nMITC benefits package value $5,000 including $1,000 HSA company contribution, 100% company paid medical premium, and a 401K match.\nLife and disability insurance\n401(K) Retirement savings plan with company match\nUp to 4 weeks’ vacation\n7 paid holidays\nFlexible work arrangements\nOpportunities for professional development and continuing education\nTuition reimbursement\nAbout MITC\nMITC is staffed by people from a broad range of backgrounds, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively. From help desk and software development to sales, marketing, and operations, MITC has opportunities for bright and energetic individuals to build the careers they want at a successful company.\nOur core offerings include time & attendance tracking, advanced employee scheduling, payroll integration, HR modules, biometrics, and documentation tools. These solutions are built to be flexible and scalable, whether for small organizations or those managing thousands of employees. At MITC, we don’t just build software, we deliver full implementation, integration, customization, and ongoing support to ensure our customers get real value from the system.\nWe are a collaborative team that believes in continuous improvement, long-term customer success, and using technology to strengthen service delivery in critical social sectors.\nEqual Opportunities\nAt MITC, we’re excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone’s identity in any aspect of hiring or employment. We therefore strongly welcome applications from suitably qualified people regardless of their background, including underrepresented groups.\nCommitment to Diversity, Equity & Inclusion\nMITC believes in being a fair, inclusive, and equitable workforce where all employees feel valued and have opportunity to fulfill their potential. We know that different voices, ideas, perspectives, experiences, and knowledge working together will enable us to be a better workplace.\nReady to apply? https://mitcsoftware.com/mitc-operations-assistant/\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nFlexible schedule\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nRetirement plan\nTuition reimbursement\nVision insurance\nWork Location: In person","datePosted":"2026-07-16T16:06:24.452Z","dateModified":"2026-07-16T16:06:24.452Z","hiringOrganization":{"@type":"Organization","name":"Mitc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2a7a19f715fb34a6ae7fc1d6"},"url":"https://jobsearcher.com/jobs/2a7a19f715fb34a6ae7fc1d6"}}